The new user portal in version 12.7.1 shows potential but it lacks functionality. There needs to be a means of viewing existing tickets full screen and not just from that little window on the side that you cannot even move the bar to make the area larger.
We have several checklists that we print off and manually fill out for various projects. We would like to create templates for these and attach them to a ticket type, but our checklists have more than 10 items on them, so templates aren't possible.
Importing pictures from an LDAP connection would be useful. http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=1459&page=1#Item_0 http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=485&page=1#Item_0
Hi All, i know that we can create custom field for a ticket and receive email and change into tickets. What this takes is just basically copying all the subject and email content into the ticket subject and details. So now, what if we want to change the tickets details into specific custom field (the value is not fixed) .…
I would like the ability to have multiple managers of tech groups. As it stands unless the tech is a manager of the group they can't see the entire groups tickets unless they are a tech in that groups level. This then causes them to be assigned tickets in levels they don't need to support. If there was a way to have…
Currently if you are using a SAML provider for login to WHD server and want to use the IOS app this is not support. You just get a username/password incorrect error on the IOS device. This is a serious issue as it makes the application 100% non usable.
I would like to be able to map to the IP Location field and the Last Seen field from Lansweeper. They currently don't show up in the list of fields that can be mapped to. Thanks, Joe
Hi! I see there is an "attachments" option under Tasks. However, it does not appear to allow you to attach anything directly to the task. It looks like you would have to attach to the ticket that is created from the task. We have set up several reoccurring tasks to create reminder tickets for our Tech Department. It would…
Please add the ability to auto-escalate a ticket based on "x" amount of time in "x" status. This will allow ticket that cannot be acted on by level 1 to be escalated to level 2, then level 3 and so on. Action Rules do not currently allow this based on our recent support case opened and reviewed by the development team on…
Instead of a checklist that appears after a ticket has been saved it would be nice to pre-populate tickets with some basic information or notes depending on the group. or have checklist templates so they appear on ticket creation rather than after a ticket has been saved. If there is a way to accomplish pre-existing please…
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