You got an Apple App, How about creating a Android App.
We sometimes require more than one tech - can it be possible to add a feature to allow more than one tech to be assigned to a ticket?
Hello! We would like to see the ability in Web Help Desk to be able to assign multiple techs to a ticket, if needed. Currently, we have many situations where multiple techs work together to equally resolve a problem, but only one tech can be assigned the ticket, therefore that one tech is the only tech who gets the credit…
Assign a Ticket to Multiple Technicians without having to utilize a Tech Group. Makes for cleaner looking schedules and more diverse ways to schedule tickets/jobs.
Fix pie charts to include all data that appears in ticket table for report. Currently not all data is used in pie chart.
Within the History tab for the Client Interface, when a client adds a note if they fail to press the "+" plus symbol next to the note, and click the save the note does not save. This is a issue for most client and note data is being lost. The interface (as of 12.7) if not intuitive and it should be changed so that when a…
Are there Keyboard shortcuts - for Web Help Desk?
Allow Client admins and/or locations to access the "Asset Number Lookup for Client" tool without allowing all users access to this tool.
The API needs to be updated in order to manage customers
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