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Web Help Desk (WHD) Feature Requests

Recent Discussions

Pie Charts Fix
Fix pie charts to include all data that appears in ticket table for report. Currently not all data is used in pie chart.
note saved when press save button - client interface
Within the History tab for the Client Interface, when a client adds a note if they fail to press the "+" plus symbol next to the note, and click the save the note does not save. This is a issue for most client and note data is being lost. The interface (as of 12.7) if not intuitive and it should be changed so that when a…
Web Help Desk - Keyboard shortcuts
Are there Keyboard shortcuts - for Web Help Desk?
Allow Client admins to access the "Asset Number Lookup for Client" tool without allowing all users access to this tool.
Allow Client admins and/or locations to access the "Asset Number Lookup for Client" tool without allowing all users access to this tool.
Manage Customers through API
The API needs to be updated in order to manage customers
Parts Inventory Totals
It would be nice to have a Total Available line at the top of each Part in the Parts List & Inventory tabs. So that you know how many total you have in the system.
WHD WMI Discovery for Assets
I see that you can create a custom attribute and link it to the canned WMI Discovery items, but the only one listed for CPU is CPU Type which is querying either: wmic cpu get Caption wmic cpu get Description This results in a value like the following Intel64 Family 6 Model 58 Stepping This type of value is worthless. The…
Increase Password Length for SMTP Server Credentials
When configuring / adding a new SMTP server, an error is thrown due to exceeding the maximum length of passwordEncrypted when entering a password with is 70 characters long. SendGrid has alerted us that on 1/20, they will disable access which is not using their APIKeys, which are 70 characters long. We previously found a…
CheckLists - unlimited items, hierarchy and sorting
We have over 300 licenses sold for WHD and are really needing checklist enhanced as there are some serious limitations with them 1) only allowing 10 items? I don't see why this limitation is there as checklist should be able to handle unlimited items in there. We have a checklist where we need to have at least 50 items. 2)…
Discovery Connections: PDQ Inventory
Feature request for a discovery connection to PDQ Inventory tool. This isn't an uncommon tool -- I'm surprised that it's not already a feature. The WMI tool which really is our only other option is pretty lacking.