Ability to Drag/Drop and/or Copy/Paste pictures and other files into the ticket. As well as a bulk import. We will attach log files and sometimes there are 20 to 30 of them. This becomes highly tedious to import one at a time. If there were a field to just drag and drop files that would help a lot. We have to tell our…
Case Number for reference: # - 01280897 Requested Feature: Add a text property to the ticket object used on the API that is the bbcode version of the request details. ----- Additional Functionality: POST / PUT requests can use this property to set / update the ticket in bbcode format ----- Issue Information: When accessing…
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Currently in WebHelpDesk there is no ability to view technicians' last logon date or login activity. This is only available for clients but is needed for techs. In fact, WHD has become so stale with minor incremental improvements, it really needs a complete overhaul at this point to significantly modernize the application.
There is presently only a single field for "Host/Domain Controller", but this causes login trouble if that particular Domain Controller is offline. Please add option for secondary/failover Domain Controller for HA/Redundancy.
A Client Admin can search Ticket History for their building, but they are unable to search for tickets related to a specific asset tag (computer) that is assigned to the ticket. The Client Admin (principal of the school) would like to know which computers (assets) are in the help desk system at any given time pending…
Our exchange server host name points to an array of exchange servers. If the DAG is switched from the main server to one of the backup servers WHD cannot connect to the next exchange server with the mounted DAG. It looses connection until the exchange server it was communicating with has the DAG mounted. It only sees one…
Good Mourning. WebHelpDesk has the option to limit Tickets and Assets through technician permissions. However, we do not need to filter the tickets. Is there a way to only be able to limit the Assets by Location or Tech Group? Thanks for ur support.
Would like to see a document library that would show a link on the ticket so when a client fills out a request type the document would show up and they could click to fill out. Once the document is filled it would attach to the ticket on submit.
This idea has been floated several times in the forum under various names. In one iteration it was for a PM to be able to see their team's tickets. In my situation it is to allow small groups see each other's tickets. (We use WHD for processing similar transactions from hundreds of small units.) It would be very, very…
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