I know other types of connection software (for example GoToAssist) will reconnect to the endpoint if the endpoint needs to be restarted while we are troubleshooting. I logged a case number (Case 00573395) to see if this is an option with Dameware Mini Remote Support but they told me that it is not currently available.…
When a technician connects to a remote host, the remote inherit's the technician's keyboard NumLock/CapsLock status; however, the original remote status is not restored upon disconnect. This is inconvenient for the remote user and often results in another help desk call or locked account since the user may not be aware of…
DameWare Remote support is a outstanding tool. I would love an interface which allows for several user sessions in a tabbed view. this way if I was installing an application or uninstalling, I would be investigating or troubleshooting several issues on several clients at the same time, and bounce between them. The way each…
This would be a brilliant addition to the tool, especially as you've added 'big' features like VNC that have allowed more and more support 'from the desk' without having to visit any machine. Unfortunately, some software is only supplied in .ISO/DVD format (or I'm trying to install something older), necessitating a visit…
Considering the increase in password length, complexity, rotation and centralized storage in systems like AuthAnvil, Secret Server, ITGlue, etc., it would be great to have dameware send the clipboard as keystrokes once ctrl+lt+del has been sent so we do not have to type tedious passwords in manually. Dave
I am suggesting the feature of staying connected through a reboot of the client machine. Other remote services are able to do this, it's frustrating when you need to reboot, and it disconnects you. The "reconnect on ping" feature doesn't always work either, so I have to run a separate ping, and attempt to reconnect when it…
I opened Case # - 00387504 with Dameware support for the registry settings to auto populate the 11 fields specified in the attached and they told me to submit a feature request. See attached Re: Case # - 00387504 Need registry configuration instructions to auto populate fields for DameWare MRC and RC clients […
I am suggesting the ability to establish concurrent MRC sessions that are profile specific (i.e. remote desktop connections) to allow more than one logon at a time. RDP introduces vulnerabilities associated with certificates in certain environments and MRC provides an alternative route for remote access.
Since there is no way to log user's chat sessions, we would like the option to disable chat.
There is a security weakness in the command line parameters: dwrcc.exe [-?|-?:] [-c:] [-h:] [-m:MachineName] [-u:UserName] [-p:Password | -p:"Password"] [-d:Domain] [-o:TCPport] [-s:SharedSecret] [-r:] [-vnc:] [-a:0|1|2] [-prxa:MRCproxyAddress] [-prxp:MRCproxyPort] [-prxsMRCproxySecret] [-v:] [-md:] [-i:n] [-x:]…
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