Your Feedback Matters – 2025 SolarWinds Customer Experience Survey Now Open
At SolarWinds, improving your experience is always a top priority—and that starts with listening to you. As a valued member of our THWACK community, your input helps shape the way we evolve our products, services, and support. We’re inviting you to participate in our 2025 Customer Experience Survey, open from May 1–30. It only takes about four minutes, and as a thank-you, you’ll receive 1,000 THWACK points for completing it.
Here’s why your feedback is so important:
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Guide the future of SolarWinds products and services
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Highlight what’s working—and what needs work
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Ensure your experience reflects your needs and expectations
Important notes:
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Only valid THWACK usernames are accepted. SWID numbers or email addresses won’t qualify for points.
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Points will be awarded 3–5 business days after the survey closes on May 30.
If you'd like someone from our team to follow up, just indicate that in your survey response—or reach out directly anytime at customer.experience@solarwinds.com.
Thanks for helping shape the future of SolarWinds.
