Announcing SolarWinds Observability – Self-Hosted and SaaS

We are excited to share some great news with our THWACK community. Today, we are announcing the latest evolution of our observability solution. We have introduced new capabilities and expanded existing ones, bringing our network and infrastructure monitoring expertise to our SaaS observability offering as well as greatly enhancing cloud monitoring capabilities across our SaaS and self-hosted options.

More big news: we’ve combined our SaaS and self-hosted solution under a single banner. Now, you can purchase and deploy SolarWinds^® Observability as self-hosted software (formerly Hybrid Cloud Observability, now SolarWinds Observability Self-Hosted) or as a cloud-native SaaS solution (SolarWinds Observability SaaS). The new naming reflects the enhanced capabilities and added flexibility of both offerings.

The THWACK^® community continues to be a primary resource for our product teams. The feedback we receive from thousands of our community members is invaluable and results in products like SolarWinds Observability, designed to solve the problems you face in today’s complex hybrid technology stacks.

Hybrid IT is here to stay.

The modern technology stack is moving to the cloud for many reasons, including efficiency, cost, and user experience.  At the same time, it’s a rare business that can become 100% cloud-native and leave its legacy on-prem architecture behind. Gaining enough visibility to effectively manage this distributed hybrid technology environment presents a significant challenge. Most monitoring and observability solutions in the market focus on either on-prem or cloud. This forces IT departments to prioritize one side or the other regarding what is being monitored and how the solution is deployed. If your organization cannot close this hybrid observability gap, the performance of your technology stack will suffer, with longer times to resolve issues, more outages, missed SLAs, and unhappy customers impacting your bottom line. 

Our self-hosted and SaaS options have now evolved to solve common problems and address standard use cases. We’ve bridged the observability gap with SolarWinds Observability, addressing the needs of modern organizations to gain precise visibility into hybrid IT ecosystems, including on-premises, cloud infrastructures, databases, applications, and end-user experience. All this while providing the utmost flexibility in how teams deploy our solution.

Leveraging 25 years of monitoring and observability technologies and experience

We offer network and infrastructure monitoring capabilities delivered as a service, significantly expanding our reach and impact. We’ve also expanded our self-hosted option’s cloud monitoring and observability capabilities. These new and expanded capabilities ensure SolarWinds is uniquely positioned to meet our customers' hybrid IT observability needs, providing insight into their entire technology stack while giving them a runway to a more modern, cloud-based ecosystem.   

Comprehensive, flexible, and intelligent

SolarWinds Observability helps teams ensure a smooth, cost-effective runway to modernization and cloud. Get the utmost flexibility and scalability to meet the vast requirements to support hybrid IT stacks, including networks, infrastructures, databases, applications, and the user experience today and tomorrow. You can self-host SolarWinds Observability in your data center or private or public cloud instance. Alternatively, choose our SaaS option, where we handle the hosting. Built-in integration makes it easy for our self-hosted customers to try out SolarWinds Observability SaaS with a few simple clicks.

Whether you choose the self-hosted or SaaS observability option, we’ve built uncompromising intelligence into both. SolarWinds^® AI, announced in May, rolls up all our AI-based capabilities and newer generative AI functions for SolarWinds Observability and our service management offerings. SolarWinds AI is transforming how organizations manage and optimize their IT environments by continuously enhancing machine learning capabilities and integrating generative AI across the SolarWinds portfolio.

The devil is in the details – New and enhanced product capabilities.

We’ve been busy listening to our customers, the THWACK community, and the market and have significantly enhanced our offerings for our self-hosted and SaaS options.

1. SolarWinds Observability SaaS – Key capabilities and enhancements. Network, infrastructure, and expanded cloud observability are delivered as a service. SolarWinds on-premises network and infrastructure functions are now provided with parallel capabilities to our customers in a SaaS option. By offering these capabilities as self-hosted software and as-a-service, we meet customers where they are in their journey. We help them by making it externally easy to adopt as a service offering with built-in integration, which lets the customers of our self-hosted option evaluate the power of our SaaS option with a few simple clicks.

• Comprehensive network performance, traffic flow, and path analysis:
  • Scan, discover, and map devices and applications to gain performance metrics, including latency, jitter, and throughput, while helping to detect and remediate issues early on to improve your network health and performance.
  • End-to-end critical path visibility and insights into devices' performance, traffic, and configuration details.
  • Proactively address potential application performance decline, network congestion, and security concerns through in-depth analysis of traffic flow information.
• Comprehensive on-prem infrastructure:
  • Physical and virtual server health: Monitor critical server components, such as bandwidth, availability, and response time, which can negatively affect server performance.
  • Availability and capacity: Identify when server resources reach warning and critical thresholds through the metrics collected.
  • Get end-to-end visibility into the health of your virtualization resources for performance management, capacity planning, and optimization across various environments.
• Expanded cloud infrastructure observability:
  • Significant expansion of AWS and Azure out-of-the-box cloud services monitoring from our SaaS edition, including near real-time metrics streaming for AWS.
  • Powerful auto-instrumented Kubernetes and containerized infrastructure monitoring are enhanced in our SaaS edition.
• Auto-discovery of Kubernetes clusters, K8s Auto-instrumented Topology map, and out-of-the-box application correlation between services and Kubernetes managed.

SolarWinds Observability Self-Hosted (formerly Hybrid Cloud Observability) – New and enhanced Provides customers with deeper capabilities to monitor cloud environments and deliver increased support for network infrastructure.

• Expanded cloud infrastructure support is available from our self-hosted option.
  • New – More comprehensive AWS and Azure dashboards
  • New – Azure SQL Managed Instance, Azure PostgreSQL, and Azure MySQL databases
  • New – AWS RDS for SQL server

• Significant expansion and enhancements for network infrastructure from the Self-Hosted edition
  • SDWAN – Our comprehensive SD-WAN vendor coverage now includes Fortinet^®, along with HPE-Aruba Silver Peak, Cisco Meraki ^® and Viptela ^®, VeloCloud ^®, and Palo Alto Networks^®
  • Wireless Access Points – Juniper Networks^®, Ruckus^®, Fortinet, Arista Networks^®, and Extreme networks
  • Expanded device support for the Vulnerability and Risk Dashboard (Palo Alto, Fortinet, and HPE-Aruba)

2. Enhanced Machine learning, AI-assisted observability, and ITSM.

• SolarWinds^® Service Desk
  • AI-assisted ITSM centralizes and accelerates issue resolution, ensuring accurate and efficient remediation.
  • AI-guided incident solutions eliminate guesswork when deciding on the proper resolution by generating recommended steps for the agent to follow.
  • With AI-generated responses, agents can automatically generate incident replies based on the ticket's context and the end-user's needs.
  • Once an issue has been resolved, an AI resolution summary can be generated, helping agents with similar cases find the right solution quickly.
  • Agents and teams working collaboratively can catch up on tickets instantly with AI incident summaries, which generate a summary of all comments and communication on the ticket with one click.

• SolarWinds Observability Self-Hosted
  • Automating the creation of service desk incidents from AlertStack
  • Anomaly-based Alerts extended to virtual machines
  • Numerous improvements to AlertStack and Anomaly-based Alerts (more metrics, more Golden Rules).

• SolarWinds Observability SaaS

•  Log Pattern Analysis - Machine learning algorithms detect patterns indicative of potential performance bottlenecks before they escalate, enabling proactive monitoring and identification of anomalies in application performance by analyzing log entries related to response times, server resource utilization, and error rates.
• Root Cause Assist (for networks, hosts, and VMs) improves customers' troubleshooting experience with rich contextual information. It reduces users' MTTI (Mean Time to Identify) and MTTR (Mean Time to Resolution) and helps them stay one step ahead in their IT monitoring and management.
• Dynamic Thresholds
• Time Series Forecasting for Proactive Monitoring(Predict future values of time-series metrics to stay ahead of issues). Identify potential problems before they impact users, ensuring smoother operations and minimizing downtime.

Summary

We’ve introduced an advanced observability solution, which includes a self-hosted option and a cloud-native SaaS option. This solution addresses the visibility and management challenges of hybrid IT environments by combining enhanced capabilities for on-premises and cloud infrastructures, databases, applications, and end-user experience.

Learn more about SolarWinds Observability