rogerl77

• Activity
• Posts8
• Comments5

Discussions

• How do you tell whether you have a backlog or a queue?

  Answered Closed 378 views 1 comment 0 points Most recent by jdmartel February 2021Web Help Desk (WHD)
• Standard Operating Procedure for Technicians Using WHD

  Question Closed 233 views 0 comments 0 points Most recent by rogerl77 June 2020Web Help Desk (WHD)
• Currently all our tickets default to a status of OPEN. Change to Received for client made tickets?

  Answered Closed 162 views 1 comment 0 points Most recent by percyplant June 2020Web Help Desk (WHD)
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  QUICK / FAST / SPEEDY / SIMPLE - TICKETS

  0 views 0 comments 7 points Most recent by rogerl77 September 2017Web Help Desk (WHD) Feature Requests
• 8

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  Differentiate between being contacted and a ticket

  0 views 1 comment 8 points Most recent by rogerl77 September 2017Web Help Desk (WHD) Feature Requests
• Quick / Fast / Speedy / Simple - Tickets

  Answered Closed 416 views 5 comments 0 points Most recent by rogerl77 May 2017Web Help Desk (WHD)
• 4

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  Be able to report percentage of assets that are in or out of their service or warranty contract period

  0 views 0 comments 4 points Most recent by rogerl77 May 2017Web Help Desk (WHD) Feature Requests
• Using the on-time status in the Dashboard

  Question Closed 66 views 0 comments 0 points Most recent by rogerl77 November 2016Web Help Desk (WHD)