typhoon87

This is actually an interesting workaround. I currently have an action rule that looks for the change of status when the approval process completes and then changes it again since you cant control what it changes to natively. Both are still workarounds for the actual issue but better than nothing.

Client reporting already has its own FR you may want to upvote its also officially on the roadmap for an upcoming release

We are looking at some changes to the flow of our tickets and this exact request was just brought up to me.

Asset Reporting was added quite some time ago. This should likely be marked as implemented. bshopp​

Ticket Approvals from Tech interface -> This one is a HUGE positive and I am glad to see its on the radar.

As long as it is optional on a per approval process basis I could see this being very useful. HR tracking a new user for example would be a good use case.

Can you edit this to add the tag 'webhelpdesk_productblog so it will show up in the WHD part of Thwack under the product blog header?

What does the ticket history on an affected ticket show?

Be aware if you are using the latest version of Orion/Platform there is a port change. WHD article just popped up in last few days. Tickets not getting generated in WHD after upgrading to SolarWinds Platform 2024.2

Manager is not an AD field that can be pulled in. There is an existiing Feature Request you can try to upvote on that (+) Ability to pull in Active Directory "Manager" field for use in Approval Process - Feature Requests - Web Help Desk (WHD) - THWACK (solarwinds.com)

IN the 12.8.2 release which came out this week they noted the following: Survey participants can be required to log in or take the survey without logging in using the flag 'Login required to submit survey' under Setup > Surveys > Surveys."

what version of WHD are you currently using?

To start troubleshooting how are you creating users, allowing users to create their own, manually doing so for them or importing from an active directory/LDAP

That does sound logical Thanks

Thats what I though however I do not understand why this would be better. 

Not on 12.8 yet and the public demo is not either. I am trying to understand why they made the change and what the implications are of using the new format of it.

There is now a 12.3 Hotfix 1 to resolve this and a few other issues with this relesase. * DRS may stop functioning when MRC agent is installed * User unable to switch between monitors during MRC connection * User unable to take screenshots during MRC connection * Some themes in MRC and DRS appear blacked out * User unable…

If WHD thinks it was sent log in to the mail server and see if there is a record there of what happened. Client side are there rules in the mail client moving mail to a folder, getting picked up by spam filter maybe?

have you checked Setup --> Email --> Templates From there you can edit the email templates or create new ones per status and or request types

Official documents show that starting with 12.7.10 MS SQL 2019 is now supported. Don't believe there is anything on SQL 2022 as of now for newer versions. May be worth a support case to verify

The KB (https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields?language=en_US) has been updated with 12.7.9 references. Its not fixed but you can make the workaround...work again.

What version of WHD are you using? In 12.7.4 one of the noted fixed issues was WMI connections can now scan computers running Windows 10 version 2004 and 2012. If you are using an older build you should update, if you are already on 12.7.4 or newer you should probably open a support ticket. Full release notes…

12.7.6 HF1 has a fix listed Issue when ticket modification would not send emails Web Help Desk 12.7.6 Hotfix 1 Release Notes (solarwinds.com)

WHD licenses by instance and tech count. Instance is how many uniqe DB's you are running. then each instance has a tech count. So anyone that needs access to the tech backend needs a license, end users that are only using the front end, like viewing FAQ's or submitting tickets do not.

[quote userid="123477" url="~/product-forums/web-help-desk-whd/f/forum/89726/web-help-desk-v12-7-4---hot-fix-1-released"]* Cannot add client notes in the online demo[/quote]This one is funny. Up until just a couple weeks ago when i checked the online demo was running 12.7.0 the broken build so that would explain why that…

Something else that does not appear to be covered in the doc how does this affect companies using an SSO provider?

Hmm, It looks like I did have email disabled in my test instance before updating so that's on me however if I should be able to log in without doing anything if client accounts are already linked that is not working for me.

Milan, Is this automatic provided the users re already configured with an LDAP client or do you have to log in and do something first? now I wonder If I had turned off the emails on my test instance I will have to check that once I am in the office.

What feature did you request I cant even follow what you would be asking for every time I re-read the document I just get a WTF look on my face. I am just so not understating how an admin (that is not the built in admin account again assuming its actually still enabled in the instance after initial setup) can log in if…

I understand you don't want to release another faulty build but its already been about 90 days since the bad build was pulled from the download site. This seems to be a long time,can you just elaborate on why its taking so long?