swgi_sartori ✭✭✭✭✭

Hello all, I’d like to jump in and suggest that this differentiation should also be visible directly in the row itself, maybe a parameter, for example by using a different background color based on the STATE.

Same scenario also in our environment. This feature would be really appreciated with the possibility to make this info mandatory for specific category or subcategory, not only enabled or disabled on a global level.

I think the only way you have is to link the change with the Incident from the Related tab within the change. Right?

Hello, any news on this by the community of by SW? Thank you

Hello, can't you do it with an automatic rule? Of course yuo won't have the comment (because it's not tecnically possible) but you can send the message to your customers.

up

Hello, interesting... did you try to contact your account manager or the support? It might be nice to understand if it's possible as an additional integration beside the simple azure active directory provisioning of the user data.

Nice request. Or, at the very least, define a specific notification for requesters, informing them that the ticket they are writing on has been closed.

I Agree

Hello, maybe you can use the Service Task User, without using a license of a Service Agent --> SWSD --> Roles & Permissions

Hello, if I'mnot wrong by modifying the parameters in the custom field, you can achieve the desired changes. Since the attribute is hooked, you have the flexibility to customize it according to your needs. "The custom field will be visible within both the filter view and sortable function"

Hello, which is the state of this request? I think that most of the time, when a new custom field is created, the possibility to monitor it via report is really important

Hi, can't you use REGEX?

Hello Jon, can't you work creating custom grid view for each technician filtering only what he/she has to see?

Hello, thank you for your tip. I didn't do that because it would set the subcategory as mandatory for the Requesters creating the ticket from the portal, and most of the time they are not aware of the topic behind a ticket. I want the Service Agent to be responsible for assigning it.

Fully useful!!

Hello, I would also add an additional step to your request. It would be very beneficial "one day" to use semantic search into the SWSD being able to filter lots and lots of entries easier

@"Vedant17" very nice and super useful requests!!!

Hi, I just remember a field with the number of reassignments....

Unfortunately this field is not available. I created a feature request on it. If it's available on the platform, why do not have it also in the dataset? XD

Hello, are you refeerring to this document? Power BI dashboard I download the pre built PowerBI report just for info to build my personal dashboards but I've never seen your screenshots.

Nessuno?

No one have idea?