rbianchi

Anyone?

I would like a resolution to this as well

Yes exactly. The signature has our logo and shows up as a 4.8kb attachment on every ticket. Plus, I imagine it would filter out any social media icons.

Thanks for the reply, but I want to set a MIN size, not Max. We already have a max. It would filter out if I could set it not to accept any attachment under 5k.

Got it. Thanks

Well, I don't want the level 2 techs to be in the ticket assignment rotation. So they are not in level 1. But I hoped we could have level 1 tickets show in the group tickets tab by default for level 2 techs. Just so they can check for any complicated issues. Sounds like that can only be done through defined query?

Any other thoughts around this?

These particular techs are admins so no permission limitation as far as I know. How do I clear the Query and filter, or can you point to the documentation around that? I'm still searching

Works great. Thanks again!

That's what I was looking for. Thank you! I didn't mention, but also wondering if there is a way to include a link to the ticket in that email?

I'm not asking to permanently delete tickets, but request types as I've explained and the subject indicates.