peter.kruty

Oh, can you elaborate Jfrazier‌ and dasher‌ how you are using help desk and service desk together and what for using each? I'd expect that over time one would move from one to another and stay with one, so this is interesting .

Asset Reservations reports is something we would like to introduce too, we are working on building basis for asset reporting and have a platform for PO reports or reservations.

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available!‌or go and download from your customer portal.

Hi, yes you can download RC from customer portal. We appreciate any feedback!

Can you elaborate more on that? Do you mean stress tests, so that WPM would simulate traffic for X number of sites or run X transactions at once to simulate load? More details would be helpful.

Hi REM, I understand your skepticism. Unfortunately we can't publish detailed roadmap for various reasons (please see Fear and Loathing of Roadmaps: Why your PM won’t give you a date for more details). However we do publish What We're Working On for Web Help Desk where you can see which items we are working on right now.…

We are considering some custom reporting for future releases and actually client based reports are also something we would like to have out of the box as one of the categories.

This is something we are looking at, check out What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager.

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available! ‌or go and download from your customer portal. You can achieve multiple tasks by tracking them as separate child tickets with ability to assign individual Techs, report on them…

Thanks everyone for your comments and votes. WPM is tightly bonded to IE and build around it, so support for other browser basically mean creating a new product from scratch. Definitely it's HUGE feature.

Oh I see. Last RC is typically made RTM, so that's why you see same build number. Btw. we already release Hotfix for 12.2 with some last minute fixes: http://downloads.solarwinds.com/solarwinds/Release/HotFix/WHD-v12.2.0-HotFix1-FB385141.zip mostly in FAQ, which was completely rewritten.

Please go and vote here in these 2 polls: It will help us to better understand what must be done, thanks everyone!

We are currently looking at this feature, see What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager for more. Thanks!

Actually you can define any tag you wish. BBCode implementation in WHD is very flexible and allows you to define various custom tags and hacks. See this article for more: Hidden Gems of Web Help Desk - Text Formatting with BBCode.

I would say that most of the thing can you probably do with BBCode. We do not support tables at the moment, but I would be interested to hear more ideas, what can't be covered by existing BBCode support, so we know where to go.

Unfortunately this might not be possible in future due to technical requirements of frameworks we are using.

As Mustafa Topaloglu mentioned, there is a FR also for SAM and it makes more sense for SAM. If you think otherwise, I would love to hear why, how would you use it in WPM and what makes it in your eyes more suitable for WPM guys. Thanks for feedback!

Thanks! I contacted you over email to schedule a call to get your feedback.

Hi Bob, we had 3 releases of WHD in last year (12.0.0, 12.0.1 and 12.1.0) + one extra release for N-central integration, all contained many new features, we introduced integration with NCM, SAM and NPM in terms of Asset synchronization and Alert to Ticket creation, We introduced support for Casper 9, introduced API for…

I understand you mean the menu bar with links to Tickets, Messages, Setup and so on?

Thanks for so many comment and good feedback. This is something we are looking at, check out What We're Working On - Serv-U FTP Server, Serv-U MFT Server & FTP Voyager.

We will try to make it more prominent that the forums moved, thanks!

Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you most? There are some obvious features topping the list like Ticket Approval from Technician Interface or On-Demand Approval…

You can achieve this now with custom properties in version 2.1, which is out!

Hi rsurkitt, may I suggest to create a one idea per your suggestion? That way other users will be able to vote per idea and comment on each better. Thanks!

You can attache the picture to the FAQ as an attachment and then link it to the post with * [img]URL[/img] tag.

Here are some more ideas around the checklist: Help Desk Software Forums by Web Help Desk - Ticket Workflow Checklist

Could you please create a support ticket (if you have not solved this already)? Thanks.

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available!‌or go and download from your customer portal.

Hi Mustafa, I hear you and we are working on next release. I also updated the list above, so to make it reflecting ideas we are working on right now. In the meantime I tried to reach out to you over email, so if you find some time to talk to me, please let me know. Thanks, Peter