peter.kruty

Hi wanine39, can you be more specific please - what is missing in Tech UI for tickets? What would you change? WHD provides you with HTML5 mobile web interface for your mobile devices. Is there something missing? Thanks, Peter

I'm wondering regarding this feature on what would be most useful way of implementing it. There are several options: * Provide approver UI in Tech UI and allow Tech to be an approver * Provide approver UI in Tech UI and display approvals, which are for a Client linked to the given Tech account * Provide approver UI in Tech…

I will contact you offline seems there is a specific support case you are interested in and I'd like to know more.

Got it, so you would like to copy agents from Remote Host List to Global Host List with ability to define some customer information and credentials. We currently intentionally do not store credentials centrally as we see that as a high security risk. Someone who would gain access to your central server would automatically…

Thanks Didier. I'm sure you know this solution, that's why I'm asking what is missing, so I better understand how to help. So if I understand it correctly you would like to limit ability to change ticket's status to "Closed" (or maybe some other) based on checklist status (custom field value). Is there anything else…

Dameware is actually using two layers of encryption, such that it uses RSA encryption similar to direct intranet connections, which is enwrapped into another layer of SSL encryption. Moreover agents and proxy are using certificates to ensure identity on both sides. If you are interested in more details let me know and we…

Thanks for creating those feature requests!

Is the feature to add multiple technicians to one ticket accomplished through the parent / child linking? I can't seem to find an option that will allow selection of multiple technicians on a ticket. I see just assign to tech group or assign to myself. Is the Help webpage updated - if so please point me to the relevant…

This feature request is addressed in last Release Candidate of WHD 12.3. Read more here:Web Help Desk 12.3 Release Candidate now available! or go and download from your customer portal. We have not implemented checklists directly, rather you can create a set of child tickets for every task and assign them individual Techs.…

Hi Tom, I just published the same information on Product Blog, which is tagged, so it will appear in subforum. Thanks! Peter

We don't have a fixed date yet, but we plan to do a Beta, so I hope to have something for you, where we can get some early feedback soon!

Hi guys, we track this as a feature request under # 265267. I'd like to encourage you to create an idea also in Web Help Desk feature requests space, so we can have more comments from other users. Peter

I can tell you that it's almost never that easy. But we hear you and this is definitely one of the things we are looking at. We just need to carefully design it as there are other related requests, so we do not want to do something, which we would need to change later. This is high on our list.

This is something we are looking at right now and analyzing, thanks for feedback Bill!

This is now possible in new version 15.1.0.

Do you have few examples how you would use this? Which part of UI you would like to modify this way and how?

Hi Damien, let's schedule something for beginning of next week. I'll contact you over email. Thanks!

Hi Adam, this is a known feature request, but I'd like to encourage you to create a feature request also here on Thwack on Serv-U FTP Server & MFT Server Feature Requests page, where other users can vote for your request and also comment with details. That would help us to decide on future releases of Serv-U. Thanks! Peter

We run the Beta now and as soon as we collect enough feedback, we will make it happen. Stay tuned!

We added a banner to reference new forum with the link, to make it clear we moved the community here.

Please go and vote here in these 2 polls: It will help us to better understand what must be done, thanks everyone!

Hi Bryan, we are working on this right now as part of rewriting WHD front-end and removing dependency on Web Objects. Dashboards are now a bit greedy in terms of resource consumption, but we have a plan to improve that and make them more flexible in terms of layout customisation and with more options for views etc. So…

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Hi Thomas, We are actively looking on support of Casper 9. As soon as we will have ready integration we will notify existing users about RC. Thanks, Peter

We are working on WPM and plan a next release. All of the features mentioned in the What We're Working On post are on our radar and being implemented or analyzed. I personally would also like to have the new release out as soon as possible. I contacted you over email with request for feedback on some of these features we…

This is now possible in new version 15.1.0.

Hi Tom, we have now RC available on customer portal. I'd love to get your feedback on this, so go ahead and download the RC . I'll contact you offline for more feedback on this release. Thanks!

We will update this post in coming days since we are working on the next release right now.

Thanks for feedback Scott, at the moment it must be added manually, but we track feature request under #421142 and plan to add this in one of the future releases.

We are preparing a Beta for launch and if anyone is interested, see here for more: WPM 2.1.0 Beta - Call for Beta Testers.