peter.kruty

Why are you asking Tom? Is this related to the Demo server? The build numbers might be different (Demo server requires specific modifications).

That's right, this is the new framework to replace Web Objects.

Hi we are actually running Beta right now and looking for any feedback from existing users. Some of the things we are testing in Beta are mentioned above like simple conditionals or SAM integration to streamline troubleshooting of performance issues. You can read about some features here: Web Performance Monitor 2.1.0 -…

Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you most? There are some obvious features topping the list like Ticket Approval from Technician Interface or On-Demand Approval…

Thanks for the great details Aaron. I updated our internal record for the PGP we track under # 233516.

I'm trying to better understand this. I reached out to some of you personally, but let me ask here. What you can do now in WHD is for example multiple choice custom field, which would look like this: If you want to react on different values, what is possible with action rules: It is also possible to create Task or Quick…

You are right, it is not possible to define this down to the user level for AD members. That is feature request, which I recommend you to vote for on Serv-U FTP Server & MFT Server forum.

Friends, we have many many features requests for change management, approvals, approval boards, UI for changes etc. Some smaller some bigger and I'm wondering about priorities, what is blocking you most? There are some obvious features topping the list like Ticket Approval from Technician Interface or On-Demand Approval…

Hi Joe, we are now collecting feedback from users about this and I consider this Idea submitted by Thomas (tweeksugl) as a request for web site integration, not the functionality itself, since the functionality is there, you just need to use the process described by Lukas. Peter

Good catch , it is coming, it should be updated today or tomorrow.

This feature is now present in new version 15.1.0.

I can't reproduce, let's take it offline and discuss over email. I'll drop you an email .

I closed this FR since WHD supports this behavior. islam.rrudhani if you need something different, let us know!

Yes it is! Please don't forget to sign-up for Beta!

Can you please give me example of how you would like it behaves? I'll contact you over email to get more details. Thanks.

What We're Working On for Web Help Desk list is closest we can get to what we are really working on. Things are always changing, demand for various features is changing as well as users' needs. Another reason is that as publicly traded company our financial team is also stopping us from publishing exact date (and we would…

You can make now some actions optional, that means if they will fail transaction execution will continue. Best is to try it!

Good observations there garciann‌. WHD definitely start with intention to be easy to use, but flexible. Service Desk will almost always bring extra overhead and more load on IT department in terms of managing the Service Desk itself, configuring and maintaining the flows and automation. However as we ass our users growing…

We did several improvements e.g. in database handling or as mentioned in scheduling, which lead to improved load distribution over time. It also highly depends on complexity of your transactions, so best way is to test it and optimize distribution of transactions. Start with recommendations from Admin guide and fine-tune…

Hi Mustafa, unfortunately Beta is not available yet, but I will post information about Beta as soon as it will be ready. Peter

Good question. This post will probably get updated more often over time and these are only some of the features we are looking at (it's really early after 12.2 release). We didn't want to keep you in dark, but communicate better, what we are researching. So take this as a preview and we will update it as soon as we come…

In the remote host list you can find end-points which has agents registered within proxy. Therefore we don't have anything like non-standard port. However you can save that host into a Saved Host List together with credentials. Hope that helps.

You can achieve this using custom property in v2.1

Hi rem64, yes we read this posts regularly. We also contact our users individually and talk to them about our products, we collect feedback from users contacting us directly, we talk to them on shows and conferences and collect feedback from many sources including Thwack. We track this request internally as 166455 and we…

Guys, I put together more information on some features which are on our radar in this blog post: Web Help Desk 12.2.0: Looking behind the curtain including Asset Reporting. Keep your eyes open for a Beta signup!

Should be very same, do you have some specific issues with this in VA?

Got it, we will get it fixed, thanks!

I count on you for Beta! Thanks for letting me know.

billypilgrim‌ is right. Problem/Incident is intended for tracking of same issues (incidents) under a same Problem. Parent/Child is generic feature to group tickets for various purposes. You can manually link tickets, when for example when you realise some ticket requires work of different people or different departments.…

What do you mean by this? Delete duplicate FR here on Thwack or something else?