peter.kruty

bpavlov and mharvey are right. I assume you talk about normal evaluation version of WHD. After expiration of normal evaluation version product will switch to FREE version and you can use it with 1 Tech. Not sure from the top of my head how does product determines which, but I can find it for you if you want to know .

Moe, please note it is forbidden to remove copyright information as it violates EULA. However this is interesting problem. It would be useful to know what makes them to click there. What your users expect to see and make them to click it? Why they don't enter they login details? Can you please find that out, so that we can…

This is mostly for displaying statically in calendar and for tracking purposes for a given ticket. You have some really good ideas, so I would encourage you to create a feature request in Web Help Desk page, so other users can comment, add their ideas and vote. Thanks!

Unless you change it username is "whd" and password "whd".

Hi, are you trying to create asset or alerts integration? Have you checked log files? I Peter

Hi Tom, Are you only thinking about this or have you attempted already to create DB connection? From the little I know about Web JetAdmin both options of table connection or alternatively exporting and importing into WHD should be possible. I'd be interested to know if you have running connection. Peter

That's strange, let me look at that please with our engineering

Do you by chance have any Action Rule defined to change priorities?

Hi, can you please be a bit more specific? What do you mean by "it overwrites the settings for the Peering account and vice versa"? Thanks, Peter

Hi Aaron, thanks for posting this report. We are aware of these issues and we also analyzed their severity. There are several options we are considering and we definitely want to upgrade to more secure version as soon as possible. I'll keep you posted and everyone here posted on our progress on this.

You can attach any file in Asset Details tab:

Islam, go ahead and contact our support via Submit a Customer Service or Technical Support Ticket - SolarWinds, they will help you reset your password.

There are no plans at this very moment. What would be the content of certification you are looking for Diane? I'm also curious why are you looking for certification, what would you hope to achieve by having it?

Hi Rajasekhar, I think you are looking for this KB: http://www.serv-u.com/KB/1053/Configuring-ServU-With-An-SSL-Certificate Peter

You can use chart metrics of "Avg. 1st Response Time" and "Avg. Work Time". If you use "Status" as category, this will give you information on only closed tickets. So simply open a new report, chose Ticket Reporting and in details define category as for example "Priority" and then chose chart metric of "Avg. 1st Response…

I heard of few users who integrate WHD with Shibboleth using SAML, but I don't have any details of this. I'd be curious to heard that too!

Hi tscislaw, this is existing feature request. At the moment you have to check the details of the original ticket to get the details, but we are interested in implementing passing of data between tickets in future releases. Peter

Location of bb_config.xml has changed at some point. Currently it is located at whd-web.jar\Resources\bb_config.xml. If you want to modify it, you should do the following: - Stop WHD - Back up whd-web.jar - Edit bb_config.xml within the whd-web.jar, (e.g. Total Commander allows user to modify files packed in a jar) - Start…

I'm checking this with engineering. BBcode is availabe. I'll let you know.

I hear you and we are actually already working in several tracks on new features. Here is some history of this product. When we acquired Web Help Desk we acquired it with a technological debt and with the commitment to address it. This debt consists of several architectural challenges and also in technology used (Web…

How would you define which ticket to get survey for?

Hi Paul, I discussed with our Dev and problem is not so much with alerting but with the fact that transaction stays in that same state for a week. They can think of two options: 1) If transaction is executed manually, user can unmanage transaction once he gets its status. That should remove alert. Once he needs to run it…

Yes Admin can see all tickets and best is to search for them and reassign to other Techs, so they are not lost and forgotten.

Hm it should be running. You can always start it with "s/etc/vmware-tools/services.sh start".

I would recommend to use a separate script (for example Powershell) to copy the files into a separate working directory based on your conditions and then trigger that script from FTP Voyager Scheduler first and then upload content of that working directory.

Let me check that with engineering for you

New release is out! Thanks everyone for great feedback and looking forward to hear more .

Would this part of Admin Guide help? When specifying the home directory, the %USER% macro can be used to insert the login ID in to the path. This is used mostly to configure a default home directory at the Group level or within the new User template to ensure that all new Users have a unique home directory. When combined…

NPM needs a DB, so you are definitely using a DB. If you used express installation, I recommend to re-run configuration wizard for NPM to define username and password to your database and use those in WHD.

Thanks Jake!