peter.kruty

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  • Hi Jake, I'm wondering - could you elaborate what kind of information you would like to see in such guide? Thanks, Peter
    in WHD End User\Technician Guide Comment by peter.kruty January 2014
  • It's something we are actively looking on, let me update WWWO post, so we make it explicit. As soon as we will have something to test, I will send an update to forums.
    in WPM and IE11 Comment by peter.kruty May 2014
  • Hi Craig, I'm curious why do you want to perform load testing? What are you hoping to achieve? You can use something like this: http://webhelpdesk.demo.solarwinds.com/helpdesk/WebObjects/Helpdesk.woa/wa/login?username=client&password=client Thanks, Peter
    in Load test Web Help Desk with Apache Jmeter Comment by peter.kruty June 2015
  • Nice idea, not possible at the moment, however please go ahead and create a FR as mentioned by patricks on Web Help Desk Feature Request page, so other users can vote and comment there. Thanks!
    in Is it possible to duplicate a report Comment by peter.kruty December 2014
  • In WHD you can assign alternative locations to Clients. You could assign all rooms from the given location to your teachers (have one primary and rest in section "Other rooms").They can then assign room, but not the location to newly create tickets.
    in Lock Client Location Comment by peter.kruty November 2013
  • Ad 1) Yes you will need a central server. Unattended OTI is build on the top of existing attended OTI, which is available in centralized deployment only as you need a proxy in DMZ and whole infrastructure to make this work. Ad 2) Proxy server component must be online all the time as it manages and routes all OTI sessions.…
    in Questions about Dameware unattended access over the internet (and Dameware in General) Comment by peter.kruty September 2015
  • Hi Michael, are you using a VA or is it on your own system? Can you run the tool using sudo or directly as a root user? Let me know in private message if you need a VA root access. Peter
    in Importing an SSL Certificate into Web Help Desk Comment by peter.kruty November 2013
  • OpenSuSE as for sure you know is not supported and I'd love to know how many people is actually running WHD on something unsupported like this, anyone? I would start with troubleshooting of installation and check logs for what went wrong there if anything. Do you see any errors related to Tomcat or something else?
    in whd 12.2 installation on OpenSuSE 13.2 Comment by peter.kruty January 2015
  • Hi Shon, I contacted you over email as this feature is something we are working on and is available in Beta so it would be great to get your feedback on it. Peter
    in Transaction does not fully run if one step fails Comment by peter.kruty June 2014
  • Hi kkwan, The documentation for setting up LDAP is a bit misleading. We're getting it corrected. The documentation instructs you to drop the base DN when setting up your LDAP User Groups. This is incorrect. You must include the base DN in your hierarchy. To use the help documentation example, if your user is "CN=John…
    in LDAP group membership Comment by peter.kruty September 2013
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