peter.kruty

Let me check with the engineering.

Para responder rápido por favor póngase en contacto con soporte a través de este enlace: http://www.solarwinds.com/support/ticket

I used Google Translate to get this: Help please nesecito link WEB HELP DESK with NPM and DameWare, I could not make the connection, manuals PDF not help much, hope I can spend some video where I can help for any of the two issues I have, also like know how to make the WEB HELP DESK connect with customers as only I can…

So if I understand you correctly, you have one shared directory, where some users you want to login, but some yes? How do you differentiate those users in directory?

Hi Phil, there was a short 4-8m outage of the system handling these email during the time you tried to contact us. It should work fine by now. Thanks for reporting this, Peter

We will look into it Phil. Thanks! Do you have an error message for support@solarwinds.com? I just tested it my email got through fine. So I would assume temporary problem.

If you are installing fresh WHD, then during installation you can point WHD to external DB, which can be your MS SQL instance. Installer will automatically create necessary data structures in DB automatically. Just do it with from the beginning, migration of the databases is in general tough job, thanks to various data…

Hi egaffin, Serv-U support "SITE ZONE" command to get the timezone of the server so timestamps can be adjusted. See Site Parameters (SITE) for more information. If it's a customer script maybe your user can use this commend in his script. FTP Voayger also supports configuring sever timezone explicitely, see here Time Zone…

You can schedule a report to be sent to a client. Maybe that will help.

Hi jeli, there is no Solarwinds tool, but you can use any of the 3rd party migration tools for this. Hope this helps, Peter

Hi jmorganthall, I'm looking for an answer for you.

We currently track this as a feature request under # 265611. I recommend to create a new feature request in Web Help Desk Feature Requests page, so other users can vote and ad their comments and use-cases. Thanks!

Hi, this idea is one of the things we are considering and is on the list in What We're Working On. I will be very happy if there are more comments on this feature, so we have mode direction and inputs. Thanks! Peter

I'm curious have you ever solved this?

Where do you see this error? In the terminal when you click on start_whd or in the web UI when you try to login? What do you see in logs, what specific path?

Spiceworks stores information in a SQLite database so you can export data into CSV format, which can be used to import assets to WHD. If you would like to do sync, then that would require a bit of scripting since SQLite is serveless technology our discovery connection can't be used, but you would have to regularly export…

Can you please contact our support via Submit a Customer Service or Technical Support Ticket - SolarWinds form? This looks like something engineering should know about. Thanks!

Can you please share more details on operating system version, dameware version?

I'm checking with our engineering for ideas what could be wrong.

Dameware can't remove installed drivers, but here is a KB which will help you How to install and remove the DameWare Mini Remote Control Mirror Driver

This is one of the features we are working on for one of future releases. Please watch What We're Working On page for Serv-U and announcements for new releases.

Hi nov1ce, this is a feature request and we track this internally under number 255209. I also suggest to create a Idea here: , where more users can provide their feedback and ideas on this feature and give us additional inputs. Thanks! Peter

Import function is complaining that there is no PO of a given number for those asset to link it with. Do you have those Purchase Orders already in DB?

What does it mean you do not succeed? Can you please be more specific on what you did, what happened and how it is different to what you expect?

If I understood correctly this is exactly what we are about to launch in new version 12.3. We just finished Beta and are about to enter Release Candidate phase. Stay tuned!

Hi amurray, how many directories are we talking about? Do I understand it right you want to add X number of directories, e.g. using a CSV import or some simple form, where you can add many of them simpler than now? Thanks, Peter

If you just click on "Save" (not "Save & email") in the ticket without any change, doesn't it go away?

Hi David, this is existing Feature Request. Please go ahead and vote and also comment on this FR here http://thwack.solarwinds.com/ideas/2186. This will help us to make a decision about this feature. Thanks, Peter

You can configure database connection in Setup -> General -> Database.

What do you mean by saying that bulk edit did not work? What exactly happened and how it was different to what you would expect?