peter.kruty

Hi Sarah, this looks like a bug, let me please verify that with QA and also see if there might be a workaround for you. Peter

Hi Steve, we have just reached a Release Candidate phase for Serv-U 15.1, which implements this feature! You can download it from customer portal in the Release Candidate section.

Hi kondo, you can add custom fields in Setup -> Tickets -> Ticket Custom Fields. Peter

Can you please provide more details on what configuration you want to change specifically and what you are afraid of to happen?

I recommend to work with support to help you bulk de-active those licences. You can contact our support via Submit a Customer Service or Technical Support Ticket - SolarWinds.

You can always login from localhost using your admin credentials (or techs'). It has nothing to do with ADFS.

Hi Stephen, curious, what version of Absolute Manage you are using? Have you tried to get in touch with support on this? Thanks, Peter

Hi nrgskill, best would be to consult our support, but let me give you few hints. > vmware tools are not updated, can I reset root password and update them as a normal CentOS install or is it discouraged? This is rather discouraged. This does not mean the VMware Tools isn’t working, but it may not have the latest features…

Hi Rick, this is not possible at the moment, but we track this request under # 421142. Thanks, Peter

Hi Neil, we track this now as a feature request to export reports in CSV format under number 198236. Thanks! Peter

Hi guys, we do listen and to show you what we are working on in more details, I put together more information on some features which are on our radar in this blog post: Web Help Desk 12.2.0: Looking behind the curtain. I hope this answers your questions and show our dedication to Web Help Desk. We are also working on…

Hi David, I recommend to create a location group, assign those Techs into it as well as request types and create a Tech permission with the limitation to location group. Peter

Child tickets are created by Tasks. Therefore you need to create a task configured to create a ticket you like and then run this task as an action from action rule.

Hi Brad, we track this internally as a bug under # 340599 and we will see into fixing it in one of the future releases (not necessarily the next one). Thanks!

This is feature request and currently not possible. You can always have different credentials for those machines, but unless your user knows credentials he can connect. I track this feature request under # 378979.

Hi Richard, Actually I have a new What We are Working on Post drafted and will publish it soon. We are waiting for coming closer to the actual release, so it's coming! Please stay tuned. I'm asking about Bar Code Scanning, but that is only one of the many things we are looking at. Thwack represents only part of WHD…

Hi Michael, You can set this up in the Orion Web Console by adding a custom HTML resource and embedding the Web Help Desk website into it using the HTML <iframe> tag. Here's an example of what that looks like: <style type="text/css"> iframe { overflow:hidden; } </style> <iframe src="">webhelpdesk.example.com" width="100%"…

Hi Joe, This behaviour really makes sense. SAM and NPM polling engines themselves can use quite a lot resources on the poller machine, the player installed on that machine can increase the load significantly (based on the transactions played). I can only assume that you have default setting for the additional players…

We just released Hotfix addressing this issue. You can download it here: http://downloads.solarwinds.com/solarwinds/Release/HotFix/SU-v15.1.1-HotFix3.zip

Hi Phil, can you be more specific on what you are looking for? There is a lot we can talk about security and encryption, so what problem are you solving?

Please contact support via Submit a Customer Service or Technical Support Ticket - SolarWinds so they can help you asap. Thanks!

Hi Mike, I see you feedback and we do continue to work on WPM although there might be a gap between releases. Please if there is anything specific you would like to see in future releases use the Ideation space or let me know and I'm very happy to have a call with you to collect your feedback. Thanks, Peter

Hi Kyle and others, first of all, I'm sorry for a delayed answer, I only now noticed that I did not submitted my answer several days ago and it got lost. We definitely plan update of our mobile application. We are currently considering several options and we even have some improvements already implemented, but since there…

Most likely this is because your evaluation license expires. You can contact our sales to get an extension if you need it.

Hi Brian, this would be easiest to achieve by using action rules, however currently we do not support tags in Recipient field of send email action and we track it as a Feature Request under # 226636. I added your request to the record, so we track volume and can contract you as soon as we have something tangible. There are…

We are still looking for testers, feedback and ideas!

Hi, the first request is not possible at the moment and I created Feature Request # 292704 in our systems. For second request, you can define that given custom field is required. Wouldn't that suffice? Peter

Hi, this is a feature request. I recommend to create a request on Serv-U FTP Server & MFT Server ideation page. That would allow other users vote and comment on this. Thanks, Peter

Thanks everyone contacting me! This Beta is over.

I sent you some more information over email. Hope that helps.