peter.kruty

You can workaround this by using advanced search for tickets with your criteria and export it.

If you have not Mike, I recommend to contact our support to look into it. You can do it via Submit a Customer Service or Technical Support Ticket - SolarWinds

Hi tleug, Why do you think the free version would be removed? V12 will behave same as previous versions, after expiration of evaluation, it will run in free lite mode. Peter

Thanks Bryan! I recorded a bug report under # 410263.

Hi Brett, Serv-U does contain protection against brute-force attacks and it is IP based. You can see more details in following knowledge base articles: * Anti-Hammering and Variables in Serv-U * Protecting Against Brute Force Attacks We also want to make protection more complex by introducing user-level blocking and we…

Woud that help if you create a location group for these guys, limit them to this group and also create a permission with the limitation to location group?

I'm not sure I understand what you are looking for. Why don't you use some format of Asset Number for such devices like "SN.XXXX", where XXXX is the serial number. Maybe if you can give us more details we can give a better suggestion.

Hi cartamun, This feature is currently enabled globally to all users, however this is existing feature request. You can also comment here on this FR: http://thwack.solarwinds.com/ideas/2724. Thanks, Peter

Only option is to modify stylesheets or templates, but that change will be removed after upgrade. We track native support for this internally as a feature request under # 273698.

Hi farleymon, Can you be more specific please? Where do you see this message? You might get such a warning if you enabled "Disk Read Bytes" counter and specified the maximum value for it and value they get is exceeding. You can check "Windows Monitors" and check the section "Analysis of Test Results" ( field : Disk Read…

I strongly recommend to contact solarwinds support to help you restore connection to your DB.

I would suggest to increase logging levels to debug mode and see if there is any useful information. Check Setup->General->Logs-> select 'Debug' into dropdowns for all settings.

As mentioned by typhoon87, please make sure to vote on https://thwack.solarwinds.com/ideas/2590. Good news is that we made reporting on Clients possible on new Asset Reporting and we want to make it available in ticket reporting too.

Why are you asking Andrea? What you would like to achieve?

It should trigger on ticket creation too.

Hi Michael, we are not able to reproduce this. Could you please share screenshots of Reports>Reports>ReportDetails and Reports>Reports>ReportFilters? Thanks, Peter

Hi Andrew, best option is to use device properties, which you can see when you click on Popup XML in Edit Device view. You should see XML file with different properties and one of the is IP address enclosed in ip tag, which will be nested in props tag. <group> <id>503869514457</id> <typeid>3899973</typeid> <nv> <ui>…

Have you tried to use: START "" \B ... form? I'm not able to reproduce this. When I create .bat file with aforementioned command it works just fine. Does not create any cmd prompt window and also I can start more sessions. Are you sure you have not forgot to put "start" command there?

I have not heard about such issue before. I recommend to contact our support via Submit a Customer Service or Technical Support Ticket - SolarWinds asap, so we can look into it.

Hi Kelli, it would be great if you can give more details on what you would be looking for to achieve by WHD. Other users would have easier job commenting . What kind of functionality you are looking for. In WHD you can import users from various sources, track various information in custom fields etc. So it can be…

This sounds like something Web Help Desk is intended for. You can have your POs attached there and linked to assets and those assets can be synced from SAM.

I can imagine this can be some caching problem and not really data disappareaing. I would be curious if you log out and log in if you see the "PCS" still empty or not. Can you check? Nevertheless, I would recommend to open support ticket via Submit a Customer Service or Technical Support Ticket - SolarWinds for this.

This is known feature request.

Hi everyone, this is confirmed bug, we track it under id WHD-530. We will address this in coming releases.

We now do support API for Attachments.

WHD will definitely stay supported on all platforms. Although majority of users (bot not huge one) use Windows it is their choice we have many users running WHD on Linux, Mac OS X or using Virtual Appliances. So do not worry and choose platform which most suits your needs.

Hi Ryad, I'm not clear what you mean by this: I have checked this with other web sites such as Google, BBC etc and they all come back with the same error. I have successfully opened the external websites on all versions such an IE, Mozilla, Chrome and safari. Opened them both on the server as well. First you say that you…

I'm afraid you will need to request for details of every ticket to get tech assigned. Meaning first search for tickets using your search query and then loop through the list .

Hi Mathieu, it is possible to modify clients using import. Just make sure your sync attribute is correct and you follow the data format and also use template downloaded from WHD (not something you used previously, as the format or fields may be different). Peter

Hi Sarah, It's confirmed, this is a bug, which we now track under # 288887. Only known workaround for this is re-login. I recorded your contact details and as soon as we will have a fix in future releases we will contact you. Thanks, Peter