peter.kruty

Have you tried this LDAP guide posted here: Here is guide for configuring LDAP Authentication in Serv-U?

I assume you want to have a record of chat content, you can do it only manually now. Only logging we have is that chat happened and you can find that information in log files with 'DWRCChat' key.

This is actually something very interesting to me. It's high on our list of requests we are looking at. I'll contact you offline to get more details on this as I want to understand what you are looking for. I'd love to know how others are solving this?

Hi David, I created a Feature Request #288543 in our system for this. I also encourage you to create a FR in Web Help Desk Feature Requests so other users can comment, vote and add their own stories. Thanks! Peter

Hi, this level of granularity is currently not supported, but I created a FR # 292729 to track this. Also feel free to submit idea into Web Performance Monitor (formerly SeUM) feature requests page. Thanks! Peter

I've never seen this. It can be environmental, but best would be if Engineering will look into it. Can you please open a support ticket for this, so we can dive into it asap? You can do it via Submit a Customer Service or Technical Support Ticket - SolarWinds. Thanks!

When you click on Manage Transaction and change tab to Recordings, there is Edit button. this button explain that to edit Recording you need to do it in Recorder, but it allows you to change name of a Recording.

Hi, as mentioned in this post Heartbleed.com - OpenSSL security concerns Serv-U is NOT affected by this bug. Peter

I created a FR under # 329149 for this in our system. As soon as we will plan this, What We're Working On for WHD post will be updated.

If you have not figured this out yet, you can check these articles with details instructions: Serv-U Windows Network Resource Access and Windows Authentication Configuring Serv-U and FTP Voyager Scheduler To Access Network Files/Folders Hope that helps, Peter

Hi Ben, have you figured this out by chance? Peter

It might be possible by modifying EmailStyleSheet.html. It would be quite complex though and this template is used in multiple places in the application but it just might work. Also any changes done in that file would be gone after upgrade. Lastly it is not really supported change by Solarwinds, so I'd be very careful.

We have reached Release Candidate phase and this Beta is over. Thanks all for participation!

I'm looking for some more Beta testers, so if you are interested please fill-in the survey above!

Have you solved this issues already Claus? I think we heard similar problem from someone else, can you please contact support via Submit a Customer Service or Technical Support Ticket - SolarWinds? Thanks!

Hi Barry, no this is feature request. We track this internally under # 246136. I added your request to the count with contact details. Thanks

You can use BBCode to highlight or format text. See this post for more details: Hidden Gems of Web Help Desk - Text Formatting with BBCode

If you still experience this issue, I recommend to contact our support asap, you can do it via - Submit a Customer Service or Technical Support Ticket - SolarWinds.

Barry, can you please share the URL you are using? Thanks, Peter

I would recommend to use SSL when connecting to WHD. I would also recommend to make it an only option and use CA signed certificates. Also I would not disable auto-lock on iPhone.

We have released version 12.0.3 addressing this vulnerability. It should be available on all standard places like customer portal, dameware.com and solarwinds.com shortly.

Mobile devices are tracked a bit differently to other assets in Casper and thus we plan to implement it in future releases, however at the moment native integration does not support it. However this article here can help you work around it: Importing JAMF Casper Suite Data into WebHelpDesk Inventory with Docker | OS X…

You can use WHD API (Web Help Desk REST API Guide‌) to script and automate various tasks.

I replied here: Ayuda en WEB HELP DESK enlazar con NPM y DAMEWARE Le respondí aquí: Ayuda en WEB HELP DESK enlazar con NPM y DAMEWARE

Hi dkeyser, If you go into the widget settings, there are JSON and XML buttons that will give you links for getting the raw data. I think you could use these URLs to obtain the data and then something like the Google Chart API to format it as a chart. Here's an example widget data URL that returns data from one of the…

Hi dkeyser, Let me check that for you. Peter

Hi Michael, Can you please elaborate on how you ideally would like this to work? Thanks! Peter

This is existing feature request. You can vote and comment on it here:

I like that solution!

Can you show us the call you are using to REST API?