pabely ✭✭✭✭✭

The way this was described to me by support was that in doing this routine (which only applies to LDAP enabled Techs), is should the LDAP Server go down, the new recorded Password in the DB can be used as a fallback which is correctly stored with a MD5 hash in the DB. Thus your Techs can still login without you having to…

I was told by support today that a recut HF3 had been made and I was able to download it but I have not deployed it yet.

If you manually change the Ticket Status or use a Bulk Action, does the Survey kick in then?

Are you running the HotFix 1 on 12.7, it is a lot more stable?

Installation & Upgrade Guide says: WHD installation gotchas you should review You must be running WHD 12.4 or later to upgrade to the latest version.

I believe this is only possible with a direct SQL update query on the backend database.

I don't believe you can. Within Setup > Techs > Tech Permissions you can allow your Techs to manage Locations, Parts and FAQs but I don't see anything for Request Types. Sounds like a Feature Request required to support.

What version of Web Help Desk are you using and are you trying to login as your Technican username or linked Client username?

I confirm it works Ok now

Be aware if you upgrade to WHD12.2 this is broken, but a fix does exist via Support

Hi Jim, How are you getting on with these above, is it true that the Office365 part is part of an additional license? Cheers

Hi Milan, Are we any further forward with an Android App, has the work on Dameware been completed? Thanks Phil

Android - Great, I have a list of 20+ customers and prospects wanting this, it appears iOS is becoming less and Android more, well in Europe anyhow.

Did this go anywhere with Engineering? Another site today complaining about not proper Android App!

I doubt it, what about all the Linux & OSX customers who run in a MS free world?

Hi Rhys, This has already been requested by others see View the full discussion

This is regression, I would log with Support

Not sure if this your exact issue but are you aware of the following: Upgrading to Web Help Desk 12.6 for MySQL users - SolarWinds Worldwide, LLC. Help and Support

Sounds like known issue in WHD12.4.1, either install HotFix or upgrade to WHD12.4.2

Certificate and date on Portal now updated correctly

We have the same and logged this with support. They say they have sent this to Apple and once it comes back approved they will update Thwack and the Support Portal.

What DB type do you use and what is recorded in the helpdesk.log files, an ERRORS ?

Hi Eberhard, Try applying HotFix 1.This is listed as a bug fixed in that Readme "SolarWinds Web Help Desk v12.5.0.1269 Hotfix 1 =================================================================================== This hotfix addresses the following issues: * Sub request types are not aggregated to the parent request types…

I think this was new functionality to be added within a future release, it is not within my WHD12.5.2 version.

I would log with Support, looks like a bug or data problem

Should your connection method to the Mailbox be Exchange/Office365 rather than IMAP or POP3 ?

This is possible if they are selecting differenet Request Types or if the customers are grouped by say Location Group and an Action Rule can be used to adjust the Priority.

No you cannot, Tech Account ID=1 must remain always, one of your Techs will have to own this record. If there is a problem with the license and the system drops down into single user mode then this user will be the only one available.

As it says in the Action Rule Setup for Action > Send E-Mail * Ticket attributes may be represented by the following tags: Thus the numbering is per the Ticket Custom Field ID, not the one in the Database, the one in the UI Interface

The Tech will see whatever the Tech Admin has allowed them to see via Location Groups and Department Group membership and then which Request Types are allocated to which Tech Groups which the Tech belongs. If you are stuggling you might want to consider a free WHD starter training course which can be registered for on the…