pabely ✭✭✭✭✭

Reproduced in my Lab system as well

Be interested to know what they come back with....

Is this a Free version that has the reduced functionality from day one but does not expire?

I would blame cookies! Left see what SW Dev say,

Yes I have had to do similar before in past

So this only effects a couple of Techs which have linked Client accounts - any End User Clients which are not Techs reporting the same issue?

Do you Sync your Clients with any LDAP/AD? 

Interesting, those sorts of errors in your log file have been common since 12.8.1 release, do your users get entries within the whd-session.log ? I am more inclined to think this is cookie error rather than CSRF. Do you have a Load Balancer/WAF installed in your infrastructure where a WHD session might hit one Load…

How are users logging out, do the do this probably or just close the Tab because it tries to auto-login again? Also were you on HF2 before?

Yes, updated about 10 customer sites so far?

Reading the Release Notes, I cannot see any issue with Outbound SMTP being addressed, only Inbound. I suspect with MS not enforcing OAUTH on SMTP this has been left until 12.8.4.

Support can be contacted via https://customerportal.solarwinds.com/support/submit-a-ticket You will need to be a registered user on their system which may require approval by your account portal admin. If your account admin details is outdated then SW Customer Support should be able to…

I believe SW are due to fix this within the upcoming HF3 release.

Yes, it sends the Canned Response just by having it linked to a Request type, you do not have to select it on the note.

Thanks for the update.

Did this ever get resolved so the correct free version is available to download?

This looks like the list as shown within Action Rules and I always treat this as the master list. I seem to remember we have asked for Phone_2 as well in the past via a Feature Request but do not remember this ever being action by Dev.

Juts tested on my system, runs fine.

Then you will need to abandon that test Clone and create a new one from Production.

A full restore is preferred and do the upgrade in the way documented in the Installation/Upgrade Guide. You cannot just run the WHD12.7.7 installer now as pg9 has gone, I assume you did a Server snapshot / backup before starting the upgrade process?

WHD12.7.7 was the last release using Postgres 9, you need to convert to Postgres 13 as per the upgrade Guide whilst on 12.7.7 using the upgradeDatabase.bat. There are a few pre-requists to this as well, version of Powershell, Visual C++ and Server OS Locale. 

Interesting that for my customer a restart did not help and SW Support have acknowledged that this is an issue.

Have you tried the documented method? documentation.solarwinds.com/.../helpdeskrestorepostgresqlafteranupgrade.htm

Which environment OS do you run on, have you moved to a new server recently?

Also, have you applied HotFix2 on top of WHD12.8.3?

You mean using the download .eml which a Tech Admin sees within Ticket History?

The Important part is the "Use Embedded Database", is this ticked like this?

What connection details are shown in WHD within Setup > General > Database? A good measure to see what version of PostgreSQL you are using (if hosted on Windows) is to check the Windows Services and see what path the executable is.

Another thought, does the issue show across all browser types, Chrome, Edge, Firefox or Safari (if using Mac)?

I thought this was fixed within the WHD12.8.3 releases?