Comments
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I think that Locations would normally come from AD or LDAP record so are a 1:1 relationship with Client.
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I think that some Canned Responses dropdown lists were getting so large that they were stopped being used by Techs, adding filter to a situation, ie by Request type and Ticket Status allows you to have a much smaller list for the situation you are in. We have not found this limiting at all - but there is a bug in the…
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I have not seen this, do you have anything unique about your environment, goes through a firewall, only an issue or external or internal users? Does the issue occur on the Server via 127.0.0.1 ?
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Do you mean using the SSO bypass as defined in Setup > General > Authentication > SAML2.0 ?
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Yes, have had 3 customers already broken! Check the Client Ui as well...
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OK
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Rollback HF for now.
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Already reported to SW - SSO is broke!
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Support suggested this a while ago but did not give a reason why it helps. I think something about parallel or serial processing of Outbound Mail Jobs but if it resolves, hey ho, result!
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Same as you, using WHD12.8.3, after 14 days drops into saying it is the Free version - until you restart. Aka this is not a Free version like it used to be.
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I have the "free" 12.8.3 installed, 1 day to go. Will let you know the behavior tomorrow.
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Can you try 1 and see if that helps.....
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Will be interesting, I suspect this free version is actually a trial version but we will see on Monday!
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Same as me then and we have no issues as you describe, what about Scheduled E-Mail Delivery Threshold - Setup > E-Mail > Options > Outgoing Mail section?
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Within your template_wrapper.conf found in folder {webhelpdesk}\bin\wrapper\conf do you have an entry wrapper.java.additional.19=-Dwhd.12.7.8.not.send.mail.individually=false ?
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Hasn't Jira written something specifically to do this via APIs? Integrate Jira with Solarwinds Web Help Desk
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I have not seen this behavior before, what E-Mail Vendor are you using, and what connection method within WHD?
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Just downloaded the latest 12.8.3 and I agree it looks like the trial version rather than free version! I thought things like Assets, Action Rule, Approvals
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As a Partner already this gives no extra benefits? @"caesar.ramones" did say: * Access free training modules on THWACK.
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Sounds similar to WHD user authentication API not working as per documentation instructions. where Support had to re-open case and refer back to Development.
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Is that not what the option in Setup > Techs > Tech Permissions > Limit to Assigned Tech Groups does?
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No the Free Edition is different which you get from here https://www.solarwinds.com/free-tools/free-help-desk-software. It has Approvals, Assets disabled from the start.
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Should the question not be going to @"caesar.ramones" who originally said this at the start of this thread?
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What release version are you using, had similar but an upgrade to WHD12.8.2 release fixed.
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Request types are linked to Tech Groups so it will depend on Technician Tech Group membership. You can additionally filter by Location Group
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Sounds like you are deleting Tickets where your Tech record does not have secure delete ticked? I doubt any scripts are around to delete records directly from the Database. Alerts - if you are using the Soalrwinds Integration option then the…
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WHD itself does not have this but of you link it to a SAML complement Authentication system then you can achieve this.
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I do similar with things like Locations which cause all sorts of issues if deleted and you forget related Action Rules might apply which then produces hundreds of errors once a single Location is deleted!
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Last time I checked SWSD was not as good as WHD in this area. WHD has specific Reservations functionality where End Users could select Assets as Reservable. Things could have changed since I last checked. If you are already in conversation with a SW Account Manager then I would get them to check with one of their SE's with…
