pabely ✭✭✭✭✭

Only Client UI so far so if you are using your Tech or Tech Adnin login, you won't see a difference yet.

On the Approval Process there should be a Print option which sends an email. Content is quite fixed though.

What sort of content are you after? You can only add variables or fixed text.

Sorry, are you still having an issue?

What version of WHD ?

Do you have access to the database and if so which type is it?

I have customers who prepare this within Excel and then just use the PO Import.

I would have thought for GDPR purposes then this is a must.

Peter, did this ever get fixed?

It is more normal to have these Ticket Status Types not display with the My/Group Tickets Lists by un-ticking this option within Setup > Tickets > Status Types > {Status Type Name} > Include in My/Group Tickets Filter Include in My/Group Tickets Filter

This is great, I have had multiple requests for this in the past, lets hope SW make this standard within the Product, could open up more sales into schools.

I also would like to see this, I have a customers who make no use of Departments as they only deal with external companies so want to remove the column "Group Assignment" in the Portal View but they cannot. A total waste of space.

Trouble is it will not be slightly higher license fee, more likely an annual charge where you will pay full price licence costs EVERY year.

Why not just add these in Setup > Ticket > Status Types ?

Hi Peter, Do you have any WWWO List for WHD12.4 yet? You published this list quite quickly after WHD 12.2 release. Thanks P

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A good one, especially if customers move from the other Service Desk Solution SolarWinds do (Web Help Desk) which quiet happily does 5+ Sub levels

Well noted, thanks for supplying this as a potential workaround.

Should still run this at WHD12.8.5+HF2 stage I believe, if coming from an older release.

The SW WHD solution does alot of this so anyone upgrading from WHD to ITSM actually gets reduced functionality in this area!

Or even parameterized so the Admin can decide!

Hi Joey, this is quite a significant change, likewise are all customer being contacted about this and the changes they will need to implement within DNS?

Ditto!

This gets my vote, this would make life a lot easier!

Not everybody's WHD is Internet aware (ie like Offline License Activation"). Also, Dashboards are quite heavy on CPU usage so some customers switch it off and might use other Tools to build their Dashboards directly off the WHD Database so overall this might not be a fix for all. Customers already have the Thwack Link…

The screen-print above is a little misleading showing "Create Checklist Template" which has not changed whereas it has changed on the Ticket which already has a Template attached but that is called "Edit Template"

Much sooner that that I hear

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I would never update a certificate in this way, did it complete overnight?