michalB

I am not sure if this can be configured. Have you considered using an NTFS junction? See http://technet.microsoft.com/en-us/sysinternals/bb896768 for more info.

Port ID from UDT_Port is not supposed to match PortID from NodeL2Connections, because these two tables are used by two different products and they are not related at all. Can you describe a little bit in detail what you are trying to achieve?

Hello, the version of Engineer's Toolset you use is quite old, I recommend upgrading to the latest one. As for your issue, it may happen that the connection is initiated between the device and TFTP server after the application times out. Try to wait couple of minutes and then check the TFTP server to see whether the file…

You can delete the ports from UDT in Port Management. Go to UDT Settings, click Manage Ports, and then select the ports you want to delete. Once you click the Delete button, they will be removed from the database, and will not show up in your reports.

When Network Atlas or the web map shows a tooltip like this, it means the application does not know about the node with ID 38. This could be caused by account limitations that prevent Network Atlas from gathering information about nodes the user is not supposed to see. In our first version, there was this issue with…

hello, I don't think we have ever got this reported. Do you use the standard icons distributed with Network Atlas, or do you have your own? Did you follow the process of adding custom icons before the upgrade? Also, try the following: - check user rights for the system TEMP folder. The user under which identity the IIS…

Statuses of devices on a map are read from database only when the map is being displayed. So having a map stored only in your database does not influence the overall website performance (actually, it does, but this is something you would not notice). I do not see any change log for Orion 9.5 SP5 on thwack, I will ping PM…

You can edit nodes and their credentials in Node management. Go to Settings, and click "Manage Nodes" in the "Node & Group Management" section. Select the nodes for which you want to add the R/W credential and click Edit Properties button. This will bring you to the page where you can set it.

This seems to be a security issue. Most likely the time on your pc is not same as the time on the server. Check the system clock on both machines. Additionally, you may want to check your firewall settings and/or use WireShark to capture the traffic between the client and the server to understand what is going on. Please…

Jim, we are aware of this issue. However, it is in a 3rd party component so it may take some time to get a fix. While analyzing this issue, we found the labels "jump" only when there is no background image behind them (and their nodes). If you create a blank bitmap and use it as background, it might help a bit.

priti, if you still experience the issue after trying Steve's suggestion, can you please turn on debug logging for the tftp service, try one transfer, and post the new log here? To turn debug logging on for the service, find the SolarWinds TFTP Server.exe.config file, open it in notepad, and look for the following tag:…

Randy, thanks for posting this. Can you tell us what browser you use? Did you try with another one? Michal

there is this tool called Map Importer in the folder with Network Atlas, with which you should be able to import map from 9.1 to 9.5 with all the custom graphics.

Hi, this is just a general error message saying that something went wrong. Please contact our support. Thanks, Michal

You can use Report Writer (Windows application in the SolarWinds Orion start menu) to create a new Advanced SQL Report. To see the database structure, use Database Manager tool (available via start menu) and look for tables starting with "UDT_". UDT_Port is the one you should look at first. Database Manager also provides…

Hello, the most usual way of importing Visio diagrams is to convert them to a bitmap and set the bitmap as a background of a map. Then drag objects from the tree on the left onto the background.

Daniel, we cannot reproduce this. Have you opened a support ticket? Thanks.

Hello, this is a known issue we are considering for a future release. Thank you for the report. Michal

what do you mean with the "lockup"? 

Hi, you should be able to access the map with its display name. So the link is like NPMServer/.../MapView.aspx

As for the gray dots, this is a known issue which should be addressed in the future releases.

regarding the Linked Background, are you behind a proxy?

hello, have you tried the following? 1. login as the <user> (preferably on the <computer>) 2. open the map, modify it and save it 3. log out

There are couple things you need to make sure are set up correctly: 1) SWBrowserIntegration service has to be running. Unless there was an issue with the installation, or the service startup, it should be running automatically 2) Toolset Integration Tray Application - you can launch it from the start menu 3) Orion account…

Is the zoom level set to 100%? Please check the Edit page of the map resource.

Orion.Nodes: # is a sign of that the node has been removed from the database. Can you check what happened to the nodes?

Both watch list and white list allow you to monitor specific devices, but with watch list, you specify a device or a user to see where they are connected in the network. To define an entry in the watch list, you need to know the device first. White list works a bit differently - you may specify patterns for IP addresses,…

The generated image is compressed jpeg. Map Maker does not provide setting a compression level for web console maps.

try this: run Database Manager from the Advanced Tools. Connect to the SQL server and find table MapStudioFiles. Right click on it and select "Query Table" from the context menu. When the query window opens, run the select query, then select the "Read-Write" option, and find the map with the ID (that should start with…

Karim, there are two ways around this: 1) disable the Application Improvement Program (using the "Configure Application Improvement" shortcut in Start menu) or 2) Download the latest hot fix for Engineer's Toolset 10.7 from your customer portal and follow the included instructions.