mharvey ✭✭✭✭✭

Have you tried WMI rather than SNMP?

Yes, it still shows in the element count for nodes and interfaces. However, I'd assume that since there is no polling, then the job weight isn't adversely impacted by having those still assigned to the poller. 

Craig, You can get something like this depending on the version you are on. If you look at the the green line being the sum is showing up as is the second row. The thing with the UCS is that you are getting the option for each server A and B. What you would have to do is look at the pollers on each of those servers and…

If you hover over the info box, what does the popup message say?

Are you restricting the custom fields to specific request types that those tickets don't adhere to? What data type is the custom field setup for vs. what you are entering. Regards, Matthew Harvey

More than likely they changed the licensing of WHD to match the framework that other SolarWinds software uses to make it easier to activate your WHD license on a new install or migration.

There may be a way to do it via SQL if he entered it in to every alert. But you'd have to look at the ActionDefinitions Table (if he was using Advanced Alerts). First you'd run something like select * from ActionDefinitions Where ActionType = 'Email' to find one of the alerts that had his email address. Make note of the…

You can look in the RunOrionJob.log in \ProgramData\SolarWinds\Logs\Orion (note that \ProgramData\ is a hidden folder on Windows 2008) and see what error the job is getting. Are you using a self-signed cert for your https connection, or are you using a trusted cert? Regards, Matthew Harvey Loop1 Systems

mrjdubb How are you monitoring the node in question, SNMP or WMI? Is this network gear or a server? If this is network gear, then you've got to make sure that ACLs will allow the traffic from the new server's IP address. Similarly if this is a server using SNMP. Make sure that SNMP on the target server is configured to…

If you aren't getting anything with ConnectNow, then the pollers are not able to get layer 2 connections from the devices that have this enabled. The topology feature in NPM I believe will still only make L2 connections between devices. If it's not working, you can still make manual connections on the map. regards, Matthew…

It depends on the way you have your report set up, and where the system is pulling the data out of the database. There are both tables for CPU and Multi-CPU. How do you have your report set up?

There isn't a way to have Orion point to two databases. You can either run the configuration wizard for Orion to create the new database, and then use a SQL managent tool, such as SQL Management Studio to query the old database; or you can make a backup of your existing database, and just purge the information from it. If…

Hyper-V has to be seen with WMI from what I've seen. What you'd need is an account that has administrative rights to the Hyper-V host, then change the node to WMI. From there, in a list resources, you should then see the Hyper-V option show up. Regards, Matthew Harvey Loop 1 Systems

I haven't seen that exact error before, but similar errors usually stem from the Log on Locally policy on the machine. Usually for AD to work, the group that the user belongs to needs to be either part of that policy, or part of a local group that's part of that policy. If they are all part of the same domain group, add…

Go into Admin > Account Manager, edit your account and make sure under reports you are set to \Reports.

During the upgrade, no. After the upgrade, just a couple of issues with the web-based alerts. I've mitigated one of those myself using custom properties. I'm still waiting for SolarWinds for a permanent fix for it and a couple of other issues.

It would appear from the error that the software seems to be blocking the install due to the fact that you are using SQL Express and is pushing you to a full SQL install/upgrade.

I'd recommend rerunning the configuration wizard. Also, after you configured the system, did you move all the nodes to the new poller and remove the old server? That may be playing a part in it as well.

This would be by design. Unmanaging an interface, node, whatever the element prevents all SNMP and ICMP polling to the element. This would include re-discovery of the device. Now, having said that, you could show those users how to update the custom property you are using to update the interfaces they wish to have…

In the .conf files you can increase the amount of memory the application can use on the server. You'll also want to set up a scheduled task to restart WHD on a nightly basis. The last time I had it deployed for a job we found the heap space memory would just build and not release (this may no longer be the case with 12.2). 

I don't have any samples with me, but what I usually do is check basic resources on both servers to ensure no strain there, from there I check the NPM and NTA performance counters on the server and see if there seem to be anything out of the ordinary like skipped jobs from the job engine. Do a baseline on web performance…

We had somewhat of a similar issue as well last week and found that if we had the users clear all cache from the browser then relaunch, the auto login passed them through. We are still monitoring but have yet to see this reoccur since doing that.

If you leave the read/write credentials blank, then Orion will not try to use them. Only populate the read-only credentials. Regards, Matthew Harvey Loop1 Systems

Unfortunately since the time is being pulled from the database using a variable there wouldn't be a way to have it convert based on recipient timezone. The time that is pulled is based on the timezone the database is in for that alert. There is no logic to convert the time based on a timezone of an email recipient, as…

There are no rules or actions in the NPM syslog server that will allow you to add a link to the end of the message. You can add a tag however, and put that hyperlink in the tag. This could then be seen on the syslog viewer or through the NPM web console.

When is the defragmentation job running? I've found that with certain tables in the database, you'll get high fragmentation throughout the day. I've actually got a job that runs twice a day against the NPM database. I've also found that it's good to have the job run after database maintenance completes as that is usually…

Ended up finding the solution. I had to re-restore the NCM and Orion databases, then start with NCM 7.2 on the server before upgrading to 7.3. I think his is a bit of a flaw in the upgrade. You shouldn't have to install the same version on the new server of NCM. None of the other Orion products require that. I didn't have…

There may be something in the database that's having issues with as orphaned resources. You can try running the following queries on the DB to see if that helps. Delete From Resources where ViewID NOT IN (Select ViewID from Views) Delete from ResourceProperties where ResourceID NOT IN (Select ResourceID from Resources)

This seems to be something caused by the pdf exporter. I'd recommend reaching out to SolarWinds Support to have them bring the attention to development. If you use the Email as html option in the meantime, you should get the report format you are expecting. Just go into the URL, edit and under the orion account tab make…

If working with Windows systems and asking this, I'd recommend rather than using SNMP to monitor (since NIC properties are being broken out by wan miniport, packet scheduler, etc) use WMI to monitor these systems. It's a bit more overhead, but even going full tilt on some of our systems I haven't seen any impactful…