mavturner

Yes, this is something we are looking at fixing quickly (manual identify a Layer 3 device).

SlotTCMS30, I'm sorry that we have not been able to satisfy this request. Your statement is accurate. Avaya is the most requested platform for expanding support beyond Cisco Call Manager. However, even though it is the most requested additional platform doesn't mean that it is requested frequently. Our recent release…

Thanks Bryan. I'm glad it's working for you now and no reason to apologize! It should work with all browsers. If you would let me know you exact IE browser version I'd like to have my internal QA team try to replicate.

Select the subnet from the Manage Subnet page, and click edit (pencil icon). Scroll down and un-check the box that says "Disable Neighbor Scanning". When you do this, an option to enter a router will appear. Put in the firewall address and make sure the SNMP community string is (IPAM Settings -> SNMP Credentials).

Ah ok, this is the Syslog feature of the Orion Platform (NPM or SAM). If you could send a screenshot of the footer at the bottom that would help determine which exact product (see below). Log & Event Manager is a separate dedicated SIEM product. I'm sorry for asking the basic question, but have you configured any of the…

John, We have several customers running the NPM server in a VM. The qualification we add to this configuration is, be careful with running SQL in a VM. We highly recommend SQL not be installed in a VM because of the high IO required. I hope this helps! Mav

Shannon, I just confirmed this on IPAM 2.0. There are three places I changed it in. Did you change all three then reload the page? Mav

christt, I will contact you offline and provide the appropriate download link. We are working on a project to give customers access to old versions on the customer portal. Mav

sodonnel, I sent you an email with the RC.

This is not currently possible. I've responded on those specific threads. You can use message center to search for all events. You can also limit your search by specifying an IP address (or IP Address pattern). For example, for all devices in the 10.199.1.0 /24 subnet, simply do a search on the IP Address field for…

Most of the CBQoS fixes are not scheduled for the release that is under active development, but this is something we want to fix going forward (and add alerts). Good feedback. Mav

 ‘show ip dhcp pool’ was introduced in IOS 12.2(8)T. Sorry about the confusion, we will get the KB updated. Are you running a GD train?

Thanks guys, those are all great requests as well. jspanitz, I'm going to contact you offline to get some more details on the Juniper SA / MAGs that aren't collecting CPU and Memory (I'd like to collect some walks from the devices). Mav

Thanks for all of the great feedback everyone. jonchill, although we aren't going to work on Report Writer and graphs in reports, it's something currently under investigation to work on soon. jawells, yes we definitely need to improve the discovery filter options. We took some of this feedback into account when we built…

We believe this is due to overloading the switches with SNMP queries. The UDT queries are bulk requests and could take some time for the query to resolve. If you have another application (ex: NPM) trying to run SNMP queries against the machine at the same time, it could be possible that there are query timeouts. One way to…

I apologize for problem you've run in to. As Casey mentioned above we have a fix for this. Based on your support case it appears you are back up and running. If that is not the case please let me know. We are working on a fix so other customers don't run in to this at all and I apologize for the time spent and frustration…

ccnpete, I have an internal tracking number, but if you want to be kept up to date, just open a case with Support (reference this post) and they will give you a case number to track. Mav

I checked with the engineering team and they reminded me which bug this is related to - so it is a known bug. We are looking at fixing this in the next release. For details about why this issue occurs, you can see this article from MS.…

MC_Tools, Can you provide a little more information about what you are trying to accomplish? Below are two ways to get the information I think you are after. You can create a custom field called "Devices". Then you can sort Ascending or Descending in a subnet to see a quick group of devices and their IP Addresses. Also,…

I don't see anything in the screenshots you attached. Can you try again?

Yes, this is still a problem. It will not be fixed in NPM 10.3 but we are aware how serious of an issue it is for customers who manage multiple customers. Mav

adamtodd16, What does a 'show ip flow export' show? Does the export counter increase every time you run that command? Does the correct destination address show for the collector (any NAT issues?). As pyro13g recommended, the best way to check if the flows are getting to the NTA server is to run a sniffer (wireshark) and…

wilmer, What version of NPM are you running? Also, do any of your servers use Chinese? For example, the NPM server or your Exchange server? Can you post a screenshot of your alert actions? Do you know which alert is sending this email? Mav

patriot, Don't you have access to SQL Express Managment Studio? This is a free download form MS and is much more powerful than the DB Manager we ship. Mav

I emailed Len and Robert directly. If anyone else would like to speak with me about this, please don't hesitate to let me know. In the future, anyone is free to contact me directly through thwack. You can do this by clicking on my user name, then clicking "Send an email" on my user detail page (the link is about mid way…

rgward, Please see this thread were I talk about some more options for better managing events. You can use message center to search for all events. You can also limit your search by specifying an IP address (or IP Address pattern). For example, for all devices in the 10.199.1.0 /24 subnet, simply do a search on the IP…

Ciscokid, You would need to move these over individually. We realize this could use improvement. I would like to discuss this with you in more depth offline. Mav

bspencer63, this thread is about devices showing up as Unknown. Are you still having a problem with these devices showing up as Unknown instead of Ecessa or Astrocom? Regarding your other concerns. Our usual turn around on a MIB update is a few weeks. Can you point me to a thwack post or case number where you uploaded…

We are currently working on a new product which will provide network capacity analysis and user tracking. Check out the UDT forum for more information. You will probably not be able to do this out of the box for v1, but it should give you much more information about what you are looking for and you may be able to…

Go ahead and open a support case. When you do, link to this thwack forum.