mark.dangelo

Nice! Looks I learned something new as I didn't know that was an option! For reference, here is where that setting is located.

There really is no way to change the color - unless you are self hosted and want to really mess with the code (But of course every time you upgrade you have to start over). You can remove the assets tab by going under Setup > Assets > Options and un-checking the "Use Assets" box. I believe that you can do the same with the…

brett.holzhauer​ did you ever get an answer on this? Thanks!

From what you have said, I can't quite tell if you already know how to do parent/child tickets or not so I'll explain what we do. We have a few tasks that we set up under Setup > Tickets > Tasks that create a set of tickets once an action is met using action rules. For new user requests, for example, HR puts in a single…

No problem, happy to help!

That's unfortunate, but also good to know as I had thought about trying to do this again but it doesn't seem to be worth the pain. I wish there was a better way to achieve this where it wasn't so limiting to other features.

It's just a physical gigabit port on a router. However, the link for some reason shows 100Mb on the router and 1Gb on the switch on the other end - which could be the underlying problem. It seems to read fine in the bottom graph, though, which is why I am confused. The Cisco cli shows the same thing but there aren't any…

Thanks. I can definitely add more nodes manually. I will probably double check with support that it is indeed a bug.

2020.2.1

We had the exact same issues using the built-in WMI discovery. It was using the IP address as the unique identifier and in a DHCP environment it's not usable. Why it doesn't just sync based on the Serial Number is what I don't understand. We abandoned the WMI discovery as it just created way to many frustrations and mixed…

Sorry, I can see how I made that confusing. I edited the title. Just the content in the box was erased.

That's for the zip-up jackets or the hoodies? Thanks!

@"xbod" Thanks! I actually do have that one. I like it a lot. The new gray one in the store looks very nice, though.

Has anyone gotten the Men's Zip-up Jacket? It looks awesome. Want to make sure it is like the picture and that it fits as expected. Also, is the Hat fitted? Very nice influx of items, thanks @"yumdarling"!! Any word on incoming stock? 

I mean when was the last time a SW WHD staffer went through features requests and merged duplicates or changed the status of any requests to what were working on? This. I was excited on the idea of feature requests when I first started using Thwack but then I quickly realized it's near impossible to get your request voted…

Thanks for your reply mbussey! Here is the feature request that I created for it already: I wasn't exactly sure how to phrase it. Unfortunately, it appears to be extremely hard to get your topic voted on enough (maybe it just gets lost in the mix?) to make any kind of impact so that's why I also contacted you. I think that…

mbussey I would love to see the tech bar customize-able in the future. This is one thing that other Help Desk solutions do really well, and WHD not so much. I am really hoping that this can be addressed as soon as possible. I have put in a feature request but unfortunately it is buried with several of the others. I…

Not through the website itself - at least not the version I am on. You would have to modify it on the server itself if you have that on prem. That would be nice though. C:\Program Files\WebHelpDesk\bin\webapps\helpdesk is where you would start looking. Check the tech images in that folder. There are certain images that are…

It is under Setup > General > Options > Server DNS Name

I think the font color is set on the css files located on the server. Just a disclaimer that you may want to save a copy of any file that you start messing with. I found this text: #rememberMeLabel{color:#5e5e5e;font-size:10px} ...in the clientStyle.css and the clientStylesEnhancedByColorLabels. I don't know what the…

For us, as long as we have specified the client in the task set-up, then that client gets associated with the children tickets (no matter who the parent ticket client is). I attached a screenshot below. Hopefully that is what you are referring to.

This is my current input for the "E-Mail Subject Regular-Expression Filter" box: (?i)(out\s+of\s+office)|(away\s+from\s+office)|(out\s+of\s+the\s+office)|(RE:) I just did a test with RE: in the subject line and a ticket was not created. You could try changing it to (?i)(RE:) though I don't think it should matter. When you…

Here is some more information that I got from support via the case that I had opened up about this same issue. They recommended setting the default aging value to match our DHCP lease (in our case, 1 day). I haven't tried it yet but it makes sense in theory. - The default aging value (number of days the WHD will remember…

Not a bad update. It's a step in the right direction. Still would like the ability to add sections in the tech bar itself (such as "unassigned tickets," "[insert name]'s tickets," "New hire requests") and not having to run a query every time. I think that would be very useful. Vote for the feature request here:

In which ticket queues are you seeing closed tickets? I believe that by default, closed tickets will not show up under your "My tickets" nor "Group Tickets." I am unaware of such a setting to change this.

I am not sure that you are able to do it the exact way you mentioned. The problem you would run into would be that your criteria on the action rule would have to be matching two separate requests types - which can never work because no single ticket can have 2 request types. Your rule triggering would be based on the…

I just checked the asset import template and it looks like (for me on 12.5.1) the asset custom fields start at "AD" on the spreadsheet so according to the asset custom fields list (Setup > Assets > Asset Custom Fields), you would be looking for the 4th custom field. It might be slightly different for 12.5.2, but that's…

I don't know if this is exactly what you are looking for, but you can narrow down to tickets that meet any kind of search criteria using queries and running them when needed via the drop down. I have also lobbied for something similar, where you can have additional views next to your my tickets and group ticket views -…

brett.holzhauer​ I've been waiting a while for the light zip up hoodie to pop back up in my size. Is it going away for good??

I'm not positive but I believe the landing page formatting is controlled by the clientInterface.css file found in the following folder: C:\Program Files\WebHelpDesk\bin\webapps\helpdesk\css Upon looking at the .css file, I noticed that it calls upon many images in the following folder: C:\Program…