mark.dangelo

Comments

  • I only know how to make it so it allows the note and reopens the ticket, but not allowing and keeping it closed. I have messed with the action settings to try and get it to automatically close a ticket that has been reopened via a client email but I didn't have any luck with it.
    in Client cannot update a ticket that is closed Comment by mark.dangelo May 2017
  • When I was doing a WebEx with milan.hulik​ I saw a few things that they were working on that haven't come out yet so it was nice to see a little progress. I also provided my own ideas (such as.) of what could be improved - to which he was pretty receptive about. I have some faith that he is trying to turn things around.…
    in Lack of Meaningful WHD Enhancements is Disappointing Comment by mark.dangelo January 2018
  • This was happening to us when we started using WMI. It has been 2 years since we've used it but I want to say I had to log out and log back in for them to show up. It was pretty funky. We stopped using it because it would duplicate assets and mismatch asset information whenever a computer's IP would change. As far as I…
    in Asset Discovery for Web Help Desk Comment by mark.dangelo June 2018
  • As kellytice said, no. But if my Feature Request ( ) can gain some more ground and be implemented, then it should be similar to what you are looking for.
    in Customize Ticket View Per Tech in Our Organization Comment by mark.dangelo December 2017
  • Pienso que es posible. Mira a Customize the Web Help Desk GUI language and labels - SolarWinds Worldwide, LLC. Help and Support
    in Pueden traducirlo al Español ?? Comment by mark.dangelo November 2018
  • I guess you can assign the checklists to a certain request type, which would sort of achieve what you are trying to do, but I also lobbied for this (action rules/tasks/process for checklists) in the beta feedback - looks it didn't make the cut. I also like drjonesy​'s idea. It would be nice if you could have custom fields…
    in Checklists Idea Comment by mark.dangelo September 2018
  • Have you checked to see if the account type is a tech account (under Setup > Techs > Techs > Account Info) and not an admin account? Just ruling out the obvious because I messed around with these settings at first too and wanted to do the same thing as you but I discovered that if the account type is an admin, it can see…
    in Using WHD for More Than One Department Technician Group Comment by mark.dangelo March 2018
  • When we were using the built-in discovery, this would happen to us. But all I did was log out and log back in and they showed up. I find myself having to do that for other things too. This is probably not the same issue though!
    in Discovering Assets in Help Desk Comment by mark.dangelo May 2017
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