joeybrown · Director, Product Management · ✭✭✭✭✭

Hi @"Goliath_Of_Cedar" , right now the only way to mass delete users is via the API (SWSD User API). How many users are you looking to delete/disable? Are you using something like Azure to provision the users? If so, it should be auto disabling or deleting the users based on their access via Azure. 

Hi @"rgrass" , currently there is not an option to have the default assignee be {{Not Set}} when creating an incident in the platform view. We recommend opening up a feature request for this so we can track the ask with the rest of the community and we can take it into consideration along with all the other asks. SWSD…

Hi @"Rowmeister" , sorry for the delay in response. The holidays have me backlogged on a bunch of notifications and tasks. Right now the only way I can think to do this would be for the application and the user to both be CIs in the CMDB and then use process integrations to either add or remove the user CI from the…

Hi @"[Deleted User]" , there is no workaround for this at the moment and I recommend upvoting this request in our feature request area of THWACK. That being said, does the software team work exclusively on incidents or requests from certain categories? If so, could tying the SLA to the category help resolve this issue?

Hi @"Rowmeister" , are you wanting them to be added and removed from the asset in SWSD (other asset or CI in CMDB) or are you wanting SWSD to reach out to the application and add and remove the user? 

Hi @"csiebold" , I hate to say it but I dont have an answer for you. Have you been able to figure this out yet? If not, can you please open a ticket with our support team by emailing them at technicalsupport@solarwinds.com.

Hi @"SteveS21" , currently there isnt a way to see this data outside of the computer record. We have heard requests in the past to either provide a way to manually add those items to other assets, think a button on the monitor record on the computer record, that would also tie that new other asset to the computer. We have…

Hi, this issue has been resolved and push notifications should be finding their way back to your iPhones. Thanks for the patience while we worked through the issue. 

Good to hear! 

Hi @"Abigail.Cuadra", sorry for the delay here but were you able to get this resolved? If not, I recommend opening a ticket with our support team so we can dig into this with you. You can open a ticket by going to your SolarWinds Customer Portal or by emailing them at technicalsupport@solarwinds.com

Hi @"nbernhart", there isnt a great way of doing this today with runbooks but we are working on allowing you to present additional fields when you attach a runbook. When that is released, you will be able to have a field labeled, Approver, which the user can fill in to then populate the runbook. On second thought, admins…

Hi @"trstinson", this is currently not possible in SWSD. These types of request are great for adding to the Feature Request section of THWACK. That being said, we have a column called Incident/Service Request that you can use to easily identify what each item is. There is also a little book next to the title of the request…

Hi William (@"amh-wbloomingdale"), we currently do not support the SCIM schema but are working on it and are getting close to completing the work. Would you be open to helping us test by being a beta tester if we have a beta phase? Thanks, Joey Brown Senior Product Manager

Hi @"abullock", if it is resolving all the tasks before you can even get to the request it could be from a spam filter "clicking" all the links in the task notification email which would result in it clicking the complete task button. We recommend whitelisting our IP addresses in any spam filter to stop this from…

Hi @"steve_guitar78", which version of Android are you using? Our mobile agent for collecting Android information support Android 9 and below (https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/mobile-devices.htm). Are you using another system for mdm?

Hi @"havens1515", thanks for pointing this out. The best place to report something like this is by emailing it to technicalsupport@solarwinds.com.

Hi @"Aaaandy", if you hover your mouse over the requester's icon you should see a link to show all the incidents they have open or closed. You can also see all the assets attached to that user. Hope this resolves your issue!

Hi Jay (@"duece7"), did you add the custom fields to the CI via setup - CMDB? If so, those will only show up if you are creating the CI from the CMDB module but not if you are creating a new mobile device from the mobile device area under the asset management module. We are working on unifying those two area but right now…

Hi @"LoganJaxx", can you DM me your email address and the ticket number you had with support so I can look more into this issue. Thanks! Joey Brown Senior Product Manager

Hi, this is a great question and smart workaround with using the supervisor as the way to restrict the user list. Are you using the department field in your account? I ask because you could possibly add all your tier 2 agents to a department called IT - Tier 2 and then restrict based on department. 

Hi, there is no way to send a notification but you can add the # reassignments column to your incident index. You can sort by this column to see which incidents seem to be bouncing from one assignee to another. This would be a great feature request to add for additional THWACK members to vote on. SWSD Feature Requests

Hi @"jaybird", my documentation team let me know that we do have documentation around search and that I am just blind. Here is the most up to date documentation for search SWSD Documentation - Search Syntax

Hi @"JGuilmette", makes sense that we would allow you to categorize these things on your own. Right now it is something that only engineering can do but I would recommend making this request in our feature request section. We have plans of updating the design and functionality of the software page, so we can take this into…

Hi @"NJL", I am not sure off the top of my head why you would be getting this error. Have you opened a ticket with out support team yet? If not, you can do that via the customer portal or by emailing them at technicalsupport@soalrwinds.com. Thanks! -Joey Brown Senior Product Manager

Hi @"michael.williams", we are currently working on an API that will allow you to update the values in the custom fields that live in Setup - Service Desk - Custom Fields. This would give you the ability to update those fields that are being used on service catalog items and make sure they are always up to date. I'll try…

Hi @"sleepykat", you are right that right now we don't have a way to filter on incidents that you have entered time on. This would be something great to post in our feature request area so we can track it better. It also give a way for people to vote on the idea which helps us when we are designing our roadmap or looking…

Hi @"jaybird", I was just looking through our documentation and noticed (or couldn't find) anything around how to best use our search. :( We have some research going on right now on how we can make our search function more robust but in the meantime, we will work on getting you better documentation on what we have now!…

Hi, currently there isnt a way to mass delete network devices and I have to agree with TMoore that is a PITA at the moment. We have plans of moving all the network devices to the CMDB, which you can see on our What We Are Working On post, but it's taking us more time than we thought. In the meantime, we are going to work…

Hi @"REIHAMHMMC", this is a great ask and is actually something that will be coming out in a future release. It is apart of the work we are doing around being able to relate any object to any other object. In the future, feature requests are best put in our feature request section so other members can vote on the ask.…

Hi @"tobyw_loop1", are you talking about the SolarWinds logo in the top left of the platform? If so, currently there is not a way to do this but it's a great feature request. I recommend opening up a feature request, if you haven't already, so we can track the ask. Thanks! -Joey Brown Senior Product Manager