joeybrown · Director, Product Management · ✭✭✭✭✭

Hi @"JackTotey", currently there is not a way to convert from one service request to another service request but the ask has been coming up as of late. The ask makes total sense! I looked in the feature requests and found this, Service Request to Service Request, which is looking for the same functionality. I recommend…

Ok, I would send this up to the support team and make sure to include any screenshots of the errors you are getting and where you can and can't get too.

You would generate the new token in SWSD. * Navigate to Setup > Users & Groups > Users and locate your User detail page (not your User Profile Card). You can also use the search bar to go directly to your user and click on your name for details. * From the user detail page, click Actions and select Generate JSON Web Token…

Ok, let me know if you are not able to get traction with them. You can either reach out to me in this thread or a dm. Joey Brown Senior Product Manager

Hi @"rconiv", were you able to get this resolved? If not, I would recommend opening up a ticket with our support team by emailing them at technicalsupport@solarwinds.com. You can also open a ticket via your customer success portal. 

Hi @"qcd", sorry for the delay here. We would love to get these translations fixed for you. If you could provide us the translations that are wrong and with the correct translations, we will work towards getting them fixed. The best way for us to do this would be via our support channel, technicalsupport@solarwinds.com, so…

Hi! Sean is correct that right now its an all or nothing scenario. We are starting work on a better experience for this use case with our work on what we are calling Beyond IT or Enterprise Service Management (ESM). This new work will allow you to better segment the data from other service providers while also allowing…

Hi @"[Deleted User]", you can accomplish this by scheduling a service catalog item. You can set up a process in the service catalog to have your teams go through a certain set of steps each time it runs. Scheduling a service catalog item is really straight forward. * Go to Service Desk - Service Catalog * Scroll to the…

Hi @"cswebb11", you need to add a permission on the requester role for them to read users. This will give them the permission to see the other users in the requester dropbox. 

Hi @"MitchKiah", I reached out to engineering to get you an answer and make sure the documentation gets updated to state how to use this new parameter. I'll respond here when I hear back. 

Yes, the target machines would need to allow SSH connections in order for the scanner to use SSH. 

Yes, the credentials for the scan are for the target machines. So you will want to make sure the credentials you give the scanner to use are valid for the machines it pings. You can also add multiple connections on the same scanner to try multiple different credentials.

You will need to specifically install 1.1 https://www.openssl.org/source/

interesting. I don't see anything here that would make it so the automation wouldn't run. Can you open a ticket with our support team so we can take a deeper look at this. You can open it by either emailing them at technicalsupport@solarwinds.com or through your SW customer portal. Please include me as a cc on the ticket…

Hi @"PMcLean", this might be from needing OpenSSL 1.1 for our Ubuntu scanner. Try downloading OpenSSL 1.1 and see if that fixes your issue. https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/discovery-scanner-installation.htm

Hi @"asummers", you will want to use the Custom trigger in this use case. This will look at the last update time/date and trigger the automation if it makes the conditions you set (90 days). 

Drew, The scanner is not able to see the last time the device was online but you could run a report, in SWSD, to see devices that haven't been updated in X amount of days. This should give you a good idea of which devices haven't been online since they were pinged again. 

Perfect! Glad I could help!

@"ndevault" Check if you have them on under your My Account settings. You can find this by going to your profile in the top right, clicking on My Account, and then Notifications. 

Hi @"bigpapabear5000", if you click on the service catalog item that has a schedule, you will see a new tab labeled Scheduled. You should be able to edit or delete them from there. 

Hi! First off, welcome to SWSD and I think you'll find our community is very supportive. Currently, there isn't a way to do this within the app but I imagine there are some 3rd party browser tools that can help them out. Couple tips: * The SWSD community mostly chats over in our product forum. You will get quicker…

This is an amazing write up! We, the product team, know that this is a common ask and want to build out this ability in the process workflow and it's currently in our backlog to handle. This method, that @"nashchris" put together, is currently the best way to accomplish this use case.

Hi, are you also the overall assignee of the request or just of a task in the process? Also, are you looking at the request in the incident index or the task index?

Hi, if steps 1-2 are done in the process via the service catalog request, than step 3 is totally doable. You can do it via the process integration action in the process. Here is some documentation on how to accomplish creating a new ticket Process Integration - Create New Ticket. We have create a new record action in the…

Hi @"dehaege", your use case is one that we are seeing more and more and have found the Discovery Scanner, the agentless network scanner, should resolve your issue. As long as the thin clients are spun up and keep the same key identifiers (serial number and or Mac address), then we should be able to keep them up-to-date in…

Hi @"jstolley", glad to hear you got the integration setup and running. The company issued checkbox is something that we are not syncing over from Intune and is default checked when a mobile asset is created. You can update these either one by one by clicking on the mobile asset - edit - uncheck the Company Issued. You can…

Hi @"MitchKiah" and @"aklzxv", I replied over in the updates page you both linked to but wanted to mention it here too. The Intune integration will not update any fields on devices that are running the Discovery Agent or were brought in via the SCCM integration. It will also not erase any of the data that either of those…

Yes, that is the plan. 

Hi @"dickie", this is something we are working to close with Microsoft. It has to do with the way they built the integration and the way our app consumes the data. We hope to have some progress throughout the year. 

After a little testing, it looks like the condition sets aren't in the group. Here is a screenshot from my test account showing the condition inside the group. From the looks of your screenshot, it seems that the condition set is on the same line as the group. Can you confirm the tasks are in the group?