joeybrown · Director, Product Management · ✭✭✭✭✭

@"nathankerr" is the parent company acting like a MSP to all the other companies? Does each company have their own IT team or does it all roll up into a centralized services team? Do the multiple companies work with each other or are they just owned by the parent company and run on their own? I am asking because we are…

Hi @"technom", I am not sure this was ever a feature in Solarwinds Service Desk. We have always allowed you to setup custom fields on assets for things like this, so maybe it was a custom field setup that someone internally removed. We are going to be releasing automations for assets here soon and that will allow you to…

You can provide them here as our team is actively logging fixes that need to happen. 

Hi @"rceriotti", while we look to allowing this field to accept more characters, have you looked at using the text area field type? This should allow over 10,000+ characters if I am not mistaken. 

Hi all, Thanks for the feedback on this feature. While there are some things we couldn't get out in the first release, we have found a majority of customers utilizing this new field to collect more information on which teams are working on which tickets. We understand that this new field may not be for everyone so we will…

Great idea and we have plans to allow these types of things in the more long term of the mobile app. In the more short term, we are going to work on making this sign in flow easier for the masses. For SSO, the flow would be they put in their email address, we will check if its in one account or many, if its in one we will…

Hi @"jrocco", Interesting that you can't get the agent to install on any Mac computer. I would recommend opening a support ticket by emailing technicalsupport@solarwinds.com so we can better assist you with this. Currently, there are no known issues with either agent. 

Yes, it is possible to create new assets that have personalized fields. What type of assets are you looking to create?

Hi @"ChipCreely", You should be able to @ mention other agents or service task users on an incident to send them a notification. You will want to open a ticket with support if this is nothing working for you. 

Hi! Correct, nothing else will change besides it will override the cc list on the incident and all comments coming in, via email, will be set to private. We designed this feature around the use case you mentioned in the request (healthcare/PII information). 

As a quick side note, support can remove the dropbox option! All you need to do is open a ticket with them by emailing technicalsupport@solarwinds.com and they will get it taken care of. The rest of the points are valid and are things we are prioritizing and working through on the roadmap. 

Just a heads up that a new What We Are Working On is going to be posted this week! We were waiting for this past release before updating. There are still some things on the list that are very close to being released via either labs, early access, and GA. 

@"havens1515" as always, thanks for the feedback. Since this is not a breaking change at release on Sunday we are putting it here first as a pre-read and more communication will come out along with the release. We also have plans to communicate here, via the app, and the account teams during phase 1 to ensure everyone is…

This is fair and the last update we made on this feature was a year ago. Since then our UX team has been working on this in the background so we can get it implemented via the backlog. I will update the status to reflect the movement this feature has had over the last year. Thanks for your comment!

Hi - this is in our short to long term plans as we start to work on the task management module within SWSD. We have lots of amazing enhancements planned for task management including changing the name of the task and using custom inputs to append to the task title. I am going to keep this feature as Open for Voting until…

Hi, this actually already exists: Email CC List Should Override Ticket's CC List (for ITSM and ESM service provider administrators only) Toggle to On for SWSD to completely override ticket cc lists with the cc list in the most recent email response and make all comments made via email become private comments. When the…

Hi - this is something we talked about doing some time ago but lost priority due to other items getting higher priority. We have a lot of plans around beyond IT and task management planned this year that will make something like a My Work tab/area easier to implement. We will take this feature into consideration as we plan…

Hi @"rsninchi71" seems like you arent the only one with this request. There is a new feature request that I would recommend upvoting. thwack.solarwinds.com/.../response-templates---first-last-name-variable-request

Hi @"havens1515" we actually just had a deployment that should have resolved this issue. If you hover or click on the preview eye, it should clear the unread comments bubble. Let me know if you see it acting differently and we might want to open a support ticket to look more into it. 

Hey y'all, so sorry for the delay here! Looks like I didn't have notifications turned on for this page so I didn't see any of these coming through. No excuses but I should be getting notifications from this page now to help get y'all answers quicker. In regards to what has been released, we post all releases in the forum…

Hi - the numbers set in place for each field type was set based on data representing the amount of fields that are currently used for filtering, sorting, and searching in all our accounts. The reason for the set number of each field is due to general limitations of technology and the ability to quickly gather data from the…

We can't commit to an exact date but the plan is early Q2. As we get closer to the release, we will communicate the plans accordingly. 

There is no way to increase this amount at this time. These limits are in place due to limitations of how technology can handle custom fields/attributes and syncing that information with a database. Once the overall technology improves, we will look to adding more to the limits and hopefully one day have no limits at all! 

Hi, the dynamic forms and field logic works on both the platform and portal views. Make sure you have the fields set to Show on Portal in order for this to work on the portal view. You can make fields show on portal or not by clicking on the three dots on the top right of the field. Let me know if this does not resolve…

Hi @"Maethor", this is a great idea that we have been wanting to do for some time now but has been pushed down the roadmap due to other priorities. In the meantime, there is a script on our Github that will allow you to match the owner to the logged in user. Populate Hardware Owners Hope that script accomplishes what you…

Hi - we have longer term plans to enhance the task management area within the application and that will include the ability to have multiple states for tasks. This will allow your agents to move the task from something like New to In progress, etc. With this work, we will also be looking into the best way to allow your…

We are excited too! Engineering is wrapping up development of the truncation work and are going to start the line breaks here shortly! Once we are in an early access/beta stage I will come back here and post to see if anyone wants to join. We hope the improvements we are making here will you build cleaner forms which leads…

Ok, that makes sense and thanks for the additional information. Would you be able to do it via a federated SSO in Azure? I am trying to find a way to best support your use case because being able to support multiple SSOs in a single tenant is in our longer term considerations.…

Hi, dynamic forms should work the same on the platform side as it does on the portal side. Can you please open a support ticket so we can help look into why your agents arent seeing this correctly?

Hi @"Thibeault", I am sorry to hear your experience hasn't been great since we were acquired by Solarwinds. I hope I can clear somethings up for you: * Our support is now a global operation which is a benefit of having such a large company. Back when we were Samanage we had support in two timezones which made it hard to…