joeybrown · Director, Product Management · ✭✭✭✭✭

Hi @"WGPRusso" , The February 21 update was us updating the release notes to update the release date from March 2 to March 16. The communications, to this point, have been via our release notes, THWACK, account owners, and now in-app. We do not have a locked in time that this change will happen but I will try and lock one…

This is a pre-read for the upcoming release this Sunday (Jan 12). The new Email Authentication area will show up in your account starting this Sunday. 

@"MitchKiah" always asking the great questions! Sorry for the delay, I have been out with Covid. Here are some answers to your points! * The data is synced every 24 hours. Usually we run the run on our end at midnight so you should have updated information every morning. * It is written into existing fields. * The…

Hi @"MitchKiah", this will only flip a disposed asset to operational if it reports back. We were previously creating a new asset record when this happened, which created the duplicates. With stolen, you should be able to use automations to say, "If the asset is in state stolen and the last update time/date is within the…

Hi, with this new feature we take the selection that the requester selects on the login page and assigns it to their user. This will make it so all the system fields are translated to that preferred language. To make sure I fully understand your ask, are you wanting a completely different portal that has all the content…

Hi @"drosenberger", we have plans to work on the task management area of the app and will be addressing this during that. We want to give you not only the ability to use fields to populate the task title but also have task states, comments, custom fields, and more. 

Doesnt look like it will let me send you a private message! Feel free to email me at joey.brown@solarwinds.com and we can go from there. 

Great idea! Right now, our user records only have a name field so that is where we pull from. We will look in the future about changing that to a first name and last name fields or giving you the option to use your own custom fields in the response templates. Both of these things will be more in the long term but I will…

Reaching out to your account manager and or customer success manager is the best path. They will reach out to product and we will open access when its ready. Which are you mostly looking at?

@"cdow2011" we are aiming for this year but it is relying on other work that needs to be done to better support it. This continues to be a high priority for us. 

Hi @"adr907" , this feature request area is for SolarWinds Service Desk and the product you are mentioning is Pingdom. This request is best submitted in that product's feature request area (https://thwack.solarwinds.com/product-forums/pingdom/i/feature-requests). Thanks!

@"havens1515" good idea and it's one I have heard before. Thanks for opening this request so we can track it with the masses. As a potential solution, would changing the object field to role and then selecting the requester roles help?

@"wydra91" going to respond to both of your comments here! Approval tasks makes perfect sense and something I'll see if its a quick win. Adding them to task description might have to wait until we do our task management overhaul later this year. Later this year we are working towards allowing comments on tasks, multiple…

Hi - we have short & long term plans to work on our task management module and that includes the ability to add comments to the task. We plan on relooking at who can see these notes on tasks and approvals when we dive into this new functionality. I will take this feature request into consideration as we work on the new…

Hi @"Melissa Brooks", I will work with engineering to resolve this issue. We went with hiding the users in case that user came back you could enable their user and they would appear back in the groups. Thanks for bringing this to our attention and we will work to get it resolved. 

Hi @"achimbindi", this is a great idea and one that we have plans to implement in the hopefully near future. 

Hi, yes we missed the mark on only allowing you to delete one record at a time. We are going to work on allowing you to delete all software records that have 0 installs with just a couple clicks. 

This has been noted for the team to address. Thanks for the feedback. 

Hi @"smayher" , currently there is not a way to control which attributes from the user show up as tag. I would recommend opening this up as a feature request so we can track interest. SolarWinds Service Desk Feature Request

I get what you are saying with the csv within the csv and I think that is the best way to explain it, lol. Glad this helped!

Hi @"KaceyMoe" comments are not a column that can be added to the view and if you export all columns it will include the comments. In the comments column, in the csv, we include information about the user and the comment itself. I recommend using the delimiters in the column to break out the comment from the additional…

Hi @"jhaynes" , while developing they uncovered more areas that need attention when adding this new custom field type so we are now projecting a couple more months of work. Right now, the custom field is developed and can be used in custom forms, service catalog items, etc but we are still working through it works in…

Hi @"eccol" , this is currently not possible in service catalog. Right now, the only place that supports calculations like this is our purchase order module. A little brainstorming here: You could have a script that does the calculations outside of SolarWinds Service Desk and then updates the Grand Total field. This would…

@"bgibson" right now I think we require it to be wide open. Do you have the support ticket number handy so I can go look at it internally? Thanks!

Sounds good! I'll swing back through and let you know when we can open it for you. 

Hi @"jhaynes" The user multi pick list feature is currently in development and they are projecting another couple weeks of coding and then it goes into testing, etc. As long as there are no issues found after development, then I expect it to be released in the coming months. If you are open to it, I can look to opening it…

Hi @"jfarmercccu" , sorry for the delay here! There is currently no way to track which user viewed a solution but you can report on the amount of views and if they found the solution helpful. Maybe a feature request would be to add a "This resolved my issue" button to the solution that they could easily click. That would…

Hi @"Matthew_Masiak" , this is strange and would be best solved by opening a ticket with our support team to investigate. You can open a ticket by emailing servicedesksupport@solarwinds.com. 

@"krim" thank you for the feedback. We added this banner due to the amount of accounts we had forget to update their certificate and got locked out of their account. The last thing we want is a fire drill on your end and on our end. Right now, this banner is the same for all accounts and is only presented to user under the…

Hi @"codyRedmond" , right now we support what we call Blank Widget for the incident object and soon we will be releasing the ability to do the same with computers. The blank widget allows you to filter, group, and customize the view in which you want to see the data. Our goal is to support more and more of the objects in…