Comments
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This would be incredibly helpful
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Please please please implement this - the current option combining Resolved and Closed doesn't make much sense, and we need a way to prevent end users from resurrecting old tickets.
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For sure there should be an option to enter in another Time entry in the Resolution pop up window; this would be very helpful, especially if there is no time entered into the ticket already - in that case we should be able to flag it as a mandatory field
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This would be VERY helpful, especially as the canned reporting is very lacking in certain areas.
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Please at least let us limit users from selecting dates in the past it's very unhelpful and can really mess up the workflow of a request
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Please at least let us limit users from selecting dates in the past it's very unhelpful and can really mess up the workflow of a request
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I had to manually add an Issue category and it took a number of hours to do so because you need to create field dependencies for each Category/Subcategory, otherwise the Issue field has hundreds of options. Would be great if there were a native 3rd level (or beyond), it would certainly make reporting and other tasks easier…
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PLEASE ADD THIS!!!! This makes it really hard to keep records in a Change without blasting unnecessary info to the CC's and Requesters who we sometimes also want to contact viat the Change.
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This would be very helpful to have and would save a lot of time and effort and customer angst.
