jmcsparin · Network Engineer

I believe the answer your looking for is that my IT security and Taylor swift are both really really lacking in intelligence.

Sorry I just noticed this. Yes when you setup a tech group you will notice you can setup Levels 1-5 within each of those levels you can set them up to assign based on round robin or load balance. If you use Round robin then if a tech is in vacation status it will skip that tech and t will assign to the next available tech…

This is huge. I have recently converted from a lotus Notes system and have no ability to re-create the new tickets with the images because the images won't just paste in like WYSIWYG editor.

Excellent idea!!!

Will the ability to force redirect someone from http to https be added at some point?

Agreed! We have ended up switching to Confluence Wiki for our FAQ solution because of this very issue. Once we switched there were so many other features with the confluence solution that it was worth it on many levels. Regards, Joe McSparin

This would be very nice. As it is now people forget constantly to put themselves on Vacation when they are out. As the administrator I am always having to go in and change a tech status to be on vacation and then change them to off when the return. It would be nice if they could be set to vacation status by a calendar.…

In Web Help Desk version 12.2 I can't locate the bb_config.xml referenced in the Customization Section above to make the changes that allows you to type in ticket #### and have a link automatically get created to it or do FAQ #### and have a link created. Does anyone know where this is done in the new version. I have…

If you set up tech groups for your request types you can have it automatically route to the next level tech when a the first level tech is on vacation. I have all of my request types mapped to a tech group and each tech group has a minimum of 2 sometimes 3 levels for escalating if the first assigned tech is on vacation.

How were you able to get NCM to download your Juniper configs in the first place? I setup an NCM profile for my Juniper devices, provided the admin login, and disabled the "enable" portion but I still can't get the test connection to work. At this point I would just be happy for it just download my config in whatever…

Thank you

This is my code for PHP. You probably already figured this out with your python script, but basically it's just a matter of $ch_ticket_string = "">helpdesk/.../" . $ticket_id . "?username=hrpaf&apiKey=xxxxxxxXOQJdN6xxxxxehshQWi64NAUxxxxxxgW"; $ch_ticket = curl_init($ch_ticket_string); curl_setopt($ch_ticket,…

I can send you some code I've used to do this both in a straight MYSQL search or using the API. Which would you want?

In answer to your other question about the console. I am RDP’d in to the Patch Manager server from my desktop. Would it make a difference if I was working directly on the console? Best Regards, Joseph R. McSparin Network Administrator Hill Country Memorial Hospital 830 990 6638 phone 830 990 6623 fax…

I changed the name of the folder to LH but when publishing the package I get the same error, so I guess it’s not related to the “&”. Best Regards, Joseph R. McSparin Network Administrator Hill Country Memorial Hospital 830 990 6638 phone 830 990 6623 fax jmcsparin@hillcountrymemorial.org

It part of a list of several folders that are accessed when I choose to add files to the package. I choose to add Directory content and the L&H Directory along with many other directories gets added. None of the other directories have any issues and when I remove that directory from the list I can publish without any…

Are you running on a Linux platform? something other than windows?

Do you recall what the process was for clearing PendingNotifications? Thanks, Joe

It is a Microsoft Office 2003 installation the full path is D:\SoftwareRepository\Microsoft\Office2003\_workingArea\MSOffice2003_slipstream_std\FILES\PFILES\COMMON\L&H\enuphon.dat It is just one of the directories that are included in the installation files for MS Office. You are correct the issue seems tied to the fact…

Perfect!! Thanks.

We don't use ADFS. We have different IDP called Clearpass which I can use the same way, and they both work with SAML 2.0. I was curious what the other options it gives in the list are used with though. It seems like CAS 2.0 might be used directly with the browser and web server or possibly the servlet authentication. I'm…

That's what I was thinking but when I put HTML code in It just literally displays the html code. I would have thought it would read the html like a web browser. so for example if I were to put [code] <html> <table> <tr> <td>test</td> </tr> </table> </html> [/code] Would you expect it to display exactly what I put or should…

So it looks the apiKey inclusion has to include a username as well. I think that's what I was missing. Thanks for the reply.

What was it that fixed your issue?

I wasn't able to find the EmailCheckInterval setting in my whd.conf is something you added or is it a default setting?

A wildcard should work. Something like c:\<you directory>\*.pdf. I am curious what you are using to do the file move in the first place though? - Joe

1. In the setup area under Locations and Departments you can create a Department group, in your case you might name the department group the tech group that contains the techs you want to show up. 2. Under the Assigned Departments tab you can then add each department that you want to be in that department group and have…

Do you currently have Asset numbers for the laptops and you want to move those into web help desk? Or do you want to generate asset numbers for your existing laptops that don't currently have any?

I use custom fields extensively and use the "Action Rule" method referred to by robtyler. It works great. I have around 80 action rules for different uses of custom fields and couldn't do without them.