Comments
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We use Lansweeper as well. Works fantastic can't say enough good about it.
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We use Lansweeper. Can't say enough good things about it. Very robust but easy to use and configure.
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In Setup area under Tickets then Options I believe if you uncheck "E-Mail Delete Confirmation" box that should do it. Thanks, Joe
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One thing that might add some additional light. When I removed the files with the L&H directory it works fine. There would seem to be an issue with the "&" symbol in the directory name.
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I am running help desk version 12.1.0 and this is still an issue. Was this hotfix included in 12.1
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Put in an action rule make it so that when a certain job title is chosen the action is "Modify Ticket" Then within the ticket modify choose the options you want for that particular job title.
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I've looked into this in the past myself and it's not supported. You can only have custom fields show up on the Asset but not the Reservation.
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Has there been any update on when this issue will be fixed. I just realized this seriously broke several of my action rules.
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I'm pretty sure Admin accounts will be able to see everything no matter what.
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We are having the same issue. Stopping and Re-starting the services usually works but if there are over 10 emails in the inbox I have to move them to a "hold" folder and then drop them back to the inbox in small batches. This is really becoming a serious issue. I have tried switching back and forth between IMAP AND POP and…
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Yes that helps. Thank You.
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The field is there but it doesn't alert you in any way so you can go in and check the ticket to see if it still applies and move up the expiration date or get rid of it.
