jkuvlesk

Yes, all our documentation has been moved to the Success Center. Here are the results of that search. @thedoclady, could you verify which article they should use? I know the SAM admin guide has been significantly enhanced recently.…

Here is another article: https://support.solarwinds.com/?title=Success_Center/Server_%26_Application_Monitor_(SAM)/Unable_to_create_a_self-signed_certificate

Here are my thoughts :) The Orion platform provides a common set of services that most Orion platform products share like the UI, reporting, alerting, etc. These common services provide the ability for these products to work together to solve larger problems. When you have a problem with one of our products, our support…

We've moved all our content to the Success Center. Here is the URL: https://support.solarwinds.com/Success_Center/Server_Application_Monitor_(SAM)/SAM_Administrator_Guide/0U0_Manage_the_Orion_Web_Console_and_SAM/050_Manage_the_Desktop_Notification_tool

Here is some info on migrating. We typically recommend you upgrade first, then migrate. https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Migrating_an_Orion_Platform_Product_Installation_-_Video Make sure you take a look at the multi-module system guidelines:…

These are the recommended system requirements and installation instructions: https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/NPM_New_Users

Hi bmird, Thank you for this post. We are aware that APE installations are confusing and have plans to update our documentation to make it more obvious. We may be reaching out to you soon to get your feedback on the enhancements. I will also provide feedback to our support management team on the need to educate this rep on…

We offer instructor led product training for customers (no charge if you are under active maintenance). Here is the course catalog and where you sign up. https://customerportal.solarwinds.com/VirtualClassrooms/

Here is the updated link for SNMP Process Monitors failing https://support.solarwinds.com/Success_Center/Server_Application_Monitor_(SAM)/Problems_in_SAM_with_SNMP_Process_Monitors_failing

Here is a training video on how to use it/where to find it: https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Troubleshooting_and_Support_-_Active_Diagnostics_-_Video

There is a new chapter in the onboarding guide - reducing alert noise - that may offer you other tips. Reduce alerting noise

I noticed the support link was broken. Here is the article you should reference from support: https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/WorldWide_Map_message_from_MapQuest_%22As_of_July_11%2C_2016%2C_direct_tile_access_has_been_discontinued.%22 There is a fix now available for 12.0 and…

Hi, if you are new to SolarWinds I strongly recommend checking out our classes (no charge when under active maintenance). We also have office hours every Friday where you can pick our trainer's brains.…

I recommend using our getting started guide that goes in the order we recommend to implement. We also offer classes you can take in our SolarWinds academy. https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/NPM_Documentation/Network_Performance_Monitor_Getting_Started_Guide

We have a lot of videos here. https://support.solarwinds.com/Success_Center/Server_Application_Monitor_(SAM)/Server_Application_Monitor_(SAM)_Training/Free_SolarWinds_Training_Videos_-_SAM You can also attend instructor-led classes if you are a customer. https://customerportal.solarwinds.com/VirtualClassrooms/#86

We have a document that walks through this content. What else is missing? https://support.solarwinds.com/Success_Center/Working_With_Support and we did a SolarWinds Lab Episode with Support. https://www.youtube.com/watch?v=4Ay-FZS643Y SolarWinds Support Spectacular! - SolarWinds Lab #36 - YouTube

Hi, we've recently developed this getting started guide with examples, step by step. Running a preconfigured report: How reports work - SolarWinds Worldwide, LLC. Help and Support Custom reports (best for what you are trying to do): Create a SAM custom report - SolarWinds Worldwide, LLC. Help and Support You'll want to…

We are figuring that out right now. I'll get back shortly!

Here is the correct link to the KB article phil3 references above. https://support.solarwinds.com/Success_Center/Patch_Manager/Troubleshoot_HTTP_status_401_errors_in_Patch_Manager

Here is some documentation: https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/WHD_Getting_Started_Guide/0A0_Ticket_types/020_Link_incident_tickets_to_a_problem_ticket

Here is a video on how to use active diagnostics. https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Troubleshooting_and_Support_-_Active_Diagnostics_-_Video

Hi Folks, there will be a class on 9/21/16 over custom properties with live Q&A. It will be recorded and posted in the Customer Portal for later viewing. https://thwack.solarwinds.com/events/1878

Bill, reminder to add path for icon.

Hi Grandgroove, checkout Patchzone! This is the community I was referring to in my note above. http://thwack.solarwinds.com/community/application-and-server_tht/patchzone

Actually, we are building out an automated way to get notified of changes to this table, along with a lot of other patch mgmt best practices and related content. Stay tuned.

They are listed in the table. The table was created in early May and there have been no patches for these applications since the time of creation.

Hi, there is a reporting class on April 28th if you are interested.https://support.solarwinds.com/success_center/Network_Performance_Monitor_(NPM)/Network_Performance_Monitor_Training

Hi Nick. We are currently investigating why you experienced dropped calls. This does not appear to be a system wide issue. Thanks for making us aware of this problem.

Hi, just want to be sure you are aware of the Web Help Desk Getting Started Guide and Training Videos: https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/OnboardingGuideCHM https://support.solarwinds.com/Success_Center/Web_Help_Desk_(WHD)/Web_Help_Desk_Training#section_3

Would love to get your input on our training/documentation. We are working to improve it for WHD. Did you recently purchase Web Help Desk? We are building new training resources! Get 2000 points for feedback.