jkuvlesk

Actually, we are building new training resources (they are not live yet), and we would like your feedback.

We are looking into beefing up our official documentation around SLA report customization. If you have used these instructions, we would like to talk to you (and of course there would be a reward of THWACK points). Please email me - jennifer.kuvlesky@solarwinds.com - if you are interested in providing feedback to our…

Thanks for that feedback. We are working to fix the broken links. If you have any that you've found, please send them to customersuccess@solarwinds.com.

Great post and very timely. We are planning a comprehensive training on monitoring Exchange, including how to monitor the load balancer with NetPath. Dec. 15th. I'll post registration details when it's ready.

Thank you for your comments. We are working to reduce response time. We've hired a lot of reps earlier this year. This, combined with providing self service (for non-complex product issues) via the Success Center should impact response time as the year progresses.

Thanks! I agree. We are continuing to update these guides with new releases and as we learn from our customers on what is working and what is not working.

Thanks for your feedback. You participated in our survey and we are working to incorporate your feedback and improve our content.

There will be a class on 9/21/16 over custom properties. It will be recorded and posted in the Customer Portal for later viewing. https://thwack.solarwinds.com/events/1878

Here is a new video on installing the agent: https://support.solarwinds.com/Success_Center/New_Articles/Installing_the_Orion_Platform_Agent_-_Video

If you are in the APAC region, you can attend a live webcast that will cover the new features in SAM v6.0 on Thursday 29 August at 11AM (Singapore time), 1PM (Brisbane time). Register now!

Hi Martinan monster (love your handle), I think you will find this article useful, hot off the presses. https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Understanding_the_Custom_SLA_Reports_SWQL_query We are also planning a training early next year - February - sign up in the customer portal:…

mrs. alterego is right! We now have 3 ways to help you: The Success Center provides official documentation, training and knowledge base articles. thwack is a great resource to get advice from the community, to learn from others and utilize what others' have created and shared (content exchange). It's also a great place to…

We have a recorded training for Patch Manager now. https://customerportal.solarwinds.com/VirtualClassrooms/#121

thanks, we are planning VMAN training in Q4.

Hi @jposner, thank you for making us aware of your situation. Our support escalation manager contacted you a few minutes ago. Please contact him should you need further assistance.

Also, if there are training topics you'd like covered, that are not covered in the courses listed above, please comment.

When you register for a course, the Customer Portal automatically will check if you are under active maintenance. If you are not, you will receive a notice on how to contact our maintenance renewal team.

Right now Orion based products do a really good job of navigating from the node to the app to the VM, etc.. And, with the latest release of WPM you can link the web transaction to the underlying apps and nodes. This new view will provide admins with an immediate view into how infrastructure and application components are…

If you have a system down issue, please open a support case online and contact TechnicalSupportFeedback@solarwinds.com.

I just sent you an email to see about helping you get your case opened.

If you are a customer under active maintenance, then there is no charge for these courses as it is a benefit of being under active maintenance.

Training on DPA new features is on December 13th & 14th. Register here: https://customerportal.solarwinds.com/VirtualClassrooms/#201

Thank you for your comment. We will take not of this request. We are looking to expand our training offerings. For now, we do have a video for NetPath - https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/NetPath%E2%84%A2_Video I did a quick search in the Success Center and found some articles…

In the picture referenced above, there are a few inaccuracies that I wanted to clear up. Virtualization Manager (VMAN) does in fact provide an on-demand chargeback report. VMAN also provides server hardware health and the ability to set automatic baseline thresholds which looks at a period of 7 days historical performance…

We've transformed our support organization and use the KCS (knowledge centered support) methodology now. If there isn't an article that exists to solve your problem, once a support case is completed, one will be created, and shared with everyone in the Success Center. Using this methodology our support team has created…

There is a training course on custom properties 9/21/16. It will be recorded and in the Customer Portal for later viewing. https://thwack.solarwinds.com/events/1878

The recording will be in the customer portal - I expect it will be uploaded by 2/5.

Hi Shaun_9999, here is a video on migration. https://support.solarwinds.com/Success_Center/Network_Performance_Monitor_(NPM)/Migrating_an_Orion_Platform_Product_Installation_-_Video See the related resources in this article for the migration guide. We recommend upgrading your environment first.

Here is the article:https://support.solarwinds.com/?title=Success_Center/Server_%26_Application_Monitor_(SAM)/How_to_create_a_non-administra… We will work on getting the redirect fixed.

Hi, Orion is not a product but provides shared services among products. The way support works is we look to see if you are under active maintenance for the product you have purchased. Orion is not a product you purchase. NPM, SAM, VMAN, SRM, etc. are products you purchase. When opening a case or searching in the Success…