jhoag_gcsd · Help Desk Manager

@"rels" AMEN!!!! 

@"Avadhut.Deshpande" this feature request can be marked as Completed/Implemented in version 12.7.13 as documented here: https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-7-13_release_notes.htm#link2 This is a great improvement from what was available before. Please pass my appreciation…

I second this feature request - I've created duplicate request types unnecessarily because there isn't such a search feature. This seems like a simple add and it should be done sooner than later. Here's a mock up of what the feature should look like: What's crazy is this EXACT feature already exists in the…

It’s insane how the export was designed. I think the developer was lazy and reused the code from the asset>import feature rather than making the different options for the export feature. The way it’s made right now it’s convenient to export a list of assets, make changes using Excel, and then reimport that list using the…

AMEN! This would be a great feature. Does anyone at SolarWinds even read these?

This is a great idea! It's come up multiple times over the years, so it seems as if this should be high on the list of feature requests: * [mention:402d8a28e27f47c99c4ec984b8b1c54c:fb5d84b10a5745448a7a45dafc1faa43] (16 Votes) * Is it possible to use in the email Recipient field of a WHD Action Rule? * Using Service Catalog…

So is this request more to make it so that if on the TICKET you have a different building and room (say the client is temporarily elsewhere for a day or two) you can still click back to the "Asset Info" tab and have it show you assets for the building and room that's on the ticket (ignore what room/building the client is…

Yeah for good design, the My Approvals tab should have a count just like the other tabs do. Here is a mock up of how it should appear: What do you think @"Avadhut.Deshpande" ? Easy change?

@"Avadhut.Deshpande" I support this request. The Quick Tickets feature is SUPER useful - it's almost something that puts Web Help Desk ahead in the marketplace. With just a few additions/changes, the Quick Ticket feature could be even more powerful. Its a huge time saver AND helps me as a Help Desk Manager, to ensure…

Agreed. It’s completely dumb that I can’t use the assets imports CSV to automatically create a PO, instead of like it is now: * import the assets using the PO import CSV feature (sometimes you even have to manually create a PO before you can even use the import feature) * import the assets again using the Asset import CSV…

@"Avadhut.Deshpande" although this feature isn't yet working properly, it seems as if this feature request should be closed as in general the feature now exists. https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-7-12_release_notes.htm

I this idea. It would be super helpful when manually tagging and scanning NEW assets into Web Help Desk. Now I scan the new assets into a separate sheet, manipulate that so that I can use the asset import feature later. A "copy last asset" feature, would be REALLY helpful and make it so that I don't have to make separate…

AMAZING idea. How the product is designed how it is and nobody considered making it possible just to copy/paste screen shots into description fields and attach multiple files in one fell swoop is a mystery. There's a bad development process I presume overall going on behind the scenes.

Masterful idea. This feature definitely should make its way into the product.

This has been implemented in WHD 12.8.3 https://documentation.solarwinds.com/en/success_center/whd/content/release_notes/whd_12-8-3_release_notes.htm#:~:text=Each%20organization%20can%20configure%20it%20own%20password%20complexity%20rules @"Avadhut.Deshpande" thanks to you and your development team for getting this change…

@"Avadhut.Deshpande" you can change this request to COMPLETED/IMPLEMENTED in version 12.8.1 - Build #12.8.1.758. I LOVE this enhancement. Thanks for putting it it!

@"Avadhut.Deshpande" I agree with @"Peter_2022" this feature request as described can be set to CLOSED as its been implemented.

@"james.kluza" I'd offer that there should just be different "search results" limits available for different user types. So for me as an admin, I'd want to have the query return ALL records because I trust me. For a normal "Tech" I'd want to limit their RESULTS (not their ability to query) to a number of records that…

I would LOVE to be able to customize the reports in Web Help Desk. I would generically say...having the ability to modify the reports available in Web Help Desk would be amazing!!

Pretty sure this got implemented in release 12.7.12 (detailed here) but it's been done poorly and doesn't work as described. I love that someone at SolarWinds took the risk to implement this type of feature, but I HATE that they don't seem to have anyone backing them up. For example, who's vetting the changes and making…

The design for "Email Recipients" is so elementary and as a result is SO confusing. The fact that they can't just use the Cc and Bcc fields like modern and normal email systems work today kills me. But if they MUST stick with their design where the system literally sends HUNDREDS of individual emails out in a day (one…

@"jplurker" I'm pretty sure the <tags> work in the Action Rules if you use the "Send E-Mail" action. But from what you wrote it's also not entirely clear what you're asking for here. The subject of the feature request suggests that what you're asking for is to make it possible to use <tags> in the SUBJECT of an Action Rule…

LOVE LOVE LOVE this idea! We have to use a separate time off calendar for this. What a great way to get better functionality out of ONE system.

I second this design change - I don't always use the "Saved Query" feature as described but I do often have a large number of assets that I want to associate all at once to a single ticket. When I get my list of assets, it would be advantageous to have a button that says "Attach All" just above the list of assets (see…

I love this idea! Absolutely should be a function. It's annoying to have to repeat the attach process when I need to attach more than one file to a ticket.

This is DEFINATELY a great idea!!! I end up having to program the Tasks with a generic client just to avoid having to get the error and manually populate the client on the CHILD tickets. I reported this to support like it's a bug but of course they try to sell it like it's designed this way on purpose. Really hate that…

@"Avadhut.Deshpande" I'd also love for the "Recipients" area within the body of the email Web Help Desk sends...to be updated, so that it identifies what field the individual was put in on the ticket. So for example, is the individual appearing in the "Recipients" area because they were in the TO field, the CC field or the…

@"Avadhut.Deshpande" I'd like to ALSO suggest that the developers look to adjust the login screen for Web Help Desk, so that when the "Authentication Method" selected is Google, a "Sign in With Google" button appears on the login screen (see mockup below). The purpose of this is so that it's readily apparent to the person…

The "OOO" feature was DOA out of the box. It's absolutely evident that the development team who put this together and put it into the product, rushed it and botched the design. I've submitted several tickets on this feature and all of them are design issues. It doesn't allow you to submit OOO requests for FUTURE DATES - if…