jhoag_gcsd · Help Desk Manager

Having the ability to use Custom Fields as a FORM would be great, and including the "if then else" logic to increase the "intelligence" of Web Help Desk custom fields would be AWESOME!

What a cool feature. I love the idea that notes would post right into the ticket after I remote control a device. That's great detail for security audits!

@"fhoffman712" You can kind of do this now with reports, but you can't organize it into a dashboard the way you can the "Ticket" dashboard. So it would be great to be able to add widgets for assets as well for the reasons you suggest. I'm constantly having to switch to reports to see what's going on with my assets. It's…

I agree that using Bulk Actions meets the need this feature is describing BUT from a design standpoint, it would make a TON more sense if I didn't have to scroll down to the bottom of the screen to use the feature...AND the feature didn't include all the other things you can do in a Bulk Action. Using Bulk Actions CAN…

 @"Avadhut.Deshpande" right now we have two different "Ticket Reports" that can be generated in Web Help Desk. The first is what appears when you click the "Printer" button from within a ticket itself: The report that appears when you click this button IS HORRIBLE. However, the report that prints when you click the "Gear"…

It would be nice to have a mobile app that just works. THAT would be nice!!

This feature is ABSOLUTELY categorically necessary. It is so odd to me how the system selects what columns to display there. It's to me rather random. We for example, would rather it display the "Network Name" as one of the columns for the assets as that would aid in being able to decipher the differences between two…

Calendaring has a TON of features that need to be developed...this being one of them.

I might suggest this be using the "Dashboard" feature in Web Help Desk, kind of like how the "What's New" widget currently displays what's new in the version currently installed on the server:

It would make me happy to think that SolarWinds really looks at these ideas. I think this area is for SPAM anymore. The number of SPAM posts is rediculous.

It should be possible for someone to make a favorite directly to a calendar view as well. Right now you can't bookmark any calendar views making it tedious to find the right calendar using the "Group Name" field on the calendar. We have LOTS of groups and having to scroll through them just to find a specific calendar is…

Competitor products like Ivanti and Incident IQ allow you to scan assets and interact with asset data in the system. I don't think SolarWinds cares about Web Help Desk enough to put truly power features into the application. They hold a certain price point and you get what you pay for. The features we are asking for aren't…

I like the concept. This would be a new tab? Or maybe a sub-tab on the “My Tickets” module? What about making this as an item on the “Dashboard” as an enhancement for the "Ticket Activity” widget that exists already? There’s so many things you can do on the dashboard already, I’d love for it to have more function.

The fact that the "Scheduled" feature exists, but there's no "reminder" notifications that you can send automatically in response to this, is a HUGE miss in product development. I get that Web Help Desk isn't something SolarWinds puts a lot of effort into, but it's SOOO close to being a great product. Someone along the…

Does SolarWinds ever close out these feature requests once they've addressed them???

Love love love this idea! There absolutely should be a “bulk scan” feature where you set maybe one or more fields as the “template” for each new asset record created while in “bulk scan” mode, then click “Go”. The system then requires only the asset tag and serial number for example for each record created using fields you…

This looks like it's been a request for 3 years now with 26 upvotes: https://thwack.solarwinds.com/products/web-help-desk-whd/i/feature-requests/google-apps-authentication---webhelpdesk?CommentId=05cdb7e7-b85b-42a9-800a-13d5e75a8707 @"Avadhut.Deshpande" I get that there's a multi-step work around documented in the Feature…

I this idea with all my soul. Just as a point of interest, this has been asked for several times as long as 10 years ago: * [mention:1ffeb64a161d4276981d51ab187198ad:fb5d84b10a5745448a7a45dafc1faa43] - 6 years ago (22 votes) * [mention:a71f0f44d7ae473b9a4a05e0bb841856:fb5d84b10a5745448a7a45dafc1faa43] - 6 years ago (5…

I think this is a good idea. Can you elaborate on the use case in terms of how your approach is easier/more efficient, than using the "Import PO" feature under Setup>Data Import>Import PO's?

Absolutely some more features in the Asset Management module would really make the product much more competitive.

To clarify, the system WILL show assets based on the Location/Room assigned to the CLIENT that's attached to the ticket...so you kind of get this if you enable the "Include Room Assets in Client Asset List" feature which is under Setup>Tickets>Options

This is an amazingly good idea!! The system will already “harass” a user via email when they don’t return an asset, so it seems possible to make it so that it sends an email at the time of reservation, saying: “You’ve put in a reservation for the following assets: [Asset List] They can be picked up on or before [Check Out…

This is a GREAT idea. It would be beneficial if in addition, just some rules that say "If someone doesn't approve a request in X number of days, reassign the request to Y person --or-- send Y person a notification with a Cc to the person that's supposed to be approving saying "Someone isn't approving the request which…

LOVE this idea. We should be able to bookmark specific calendar views, just like you can reports. That way you can go back to it with a single click - others who don't use WHD frequently, could be referred to a specific calendar without telling them the 13 clicks it takes to get back to a specific calendar view.

I think this is a wonderful idea. Certainly you can achieve this by using a specific status that is set not to appear in ticket lists, but then you can't make that ticket automatically "appear" a number of days prior to its scheduled date, so you have to remember to either search for these tickets or add a dashboard item…

OMG YES! This feature definitely needs to make it's way into the product. ASAP even.

This appears to have been implemented (limit is now 30 items) in version 12.7.10 and is described in this article: documentation.solarwinds.com/.../helpdeskcreateticketchecklist.htm

I this idea! I know this idea might seem "cheap and cheesy"...but maybe the developers can quickly implement what's being suggested, if they did what they already do when you choose the "Asset No." field as a column when using the "Edit Column Set" feature that exists already on the "My Tickets" and "Group Tickets"…

I second the idea that it should be MUCH easier to view an assets "Ticket History" from a ticket when the asset is attached to the ticket. Right now, counter intuitively you have to click the "Pencil" button to the right of the asset (implies you are EDITING not just viewing the asset), and then on smaller screen…

I find the sync from SCCM underwhelming because it can’t do what this feature request suggests which is sync on asset tag. It should be able to sync on whatever key field I choose from SCCM to whatever key field I want to sync on in Web Help Desk assets - but instead it forces you to put the devices serial number into the…