Comments
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This is a frustrating behavior that usually indicates a conflict between the Task entity and a background Automation Rule, rather than the workflow settings you’ve already checked. In SWSD, "Add Task" creates a record that the system treats as an update to the parent ticket. If the task is autocompleting instantly, it's…
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In version 2025.1.1 of the SolarWinds Platform, you are likely encountering the specific behavior of Modern Dashboards versus Classic Views. The "drag to resize" functionality has changed slightly in the new UI, and Custom HTML widgets behave differently regarding scaling and session persistence. You are correct that you…
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It is a common point of confusion because SolarWinds has shifted where these connections live as they’ve unified the "SolarWinds Platform" (formerly Orion). Based on your description, your setup is in the right place for Asset Discovery, but that is only half of the integration. Here is the breakdown of why your CIs might…
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In SWSD, there is no single "metadata" endpoint (like Salesforce's /describe or Jira's /editmeta) that returns both system and custom fields in one go. To unblock your development for OpsHub Integration Manager, you need to combine data from two different API patterns. 1. Fetching Custom Fields Metadata Custom fields are…
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To isolate whether the 403 Forbidden error is coming from the migration tool's configuration or WHD server itself, use a curl command. This bypasses the third-party interface and talks directly to your API. curl -v -X GET…
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A 403 Forbidden error in (WHD) usually means that while your credentials (Username + API Key) are technically valid, the account is restricted from accessing the specific API resources or the server itself is rejecting the handshake at a layer above the application. Since you are already using an Admin account, the issue…
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Just think of how colorful the avatar could be…. Different shades of pink for eternity.
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Very welcome. I struggled with the same thing with the platform. Honestly it still needs massive improvements but its better bit by bit.
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Yes, it is possible to have ticket updates (such as assignments, comments, status changes, etc.) sent to an additional external email address in SolarWinds Service Desk (SWSD), even when using SSO for user login. SSO handles authentication into the SWSD portal, but email notifications are a separate feature and are sent…
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Thanks Chrystal.AI. Your bot will be next following the release of Kevin.AI in early fall 2026. HA HA HA
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No, there is no built-in setting to enable or display a bell icon for in-app notifications in the user (end-user/customer/requester) view of most common Service Desk platforms, unlike the agent view where it's standard for agents to have a bell icon showing real-time updates (e.g., new assignments, mentions, or ticket…
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Unfortunately, without exposed custom CSS/branding controls for the login page (common in SaaS platforms like this), you can't force true auto-scaling like background-size: contain; background-position: center; via user configuration. The redesign approach is what most organizations settle on for similar branding images in…
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Yes, the behavior you're seeing in Kiwi Syslog Server NG 1.5 (trial version) is expected and tied to how the Dashboard (specifically the Events widget/table) works in KSS NG. The Dashboard's Events section displays a live, in-memory or buffered view of recent messages (including those forwarded via the Windows Event Log…
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Your issue likely stems from the certificate configuration, based on the error in the logs: "The server mode SSL must use a certificate with the associated private key." This is a common .NET-based SSL/TLS error indicating that the selected server certificate lacks its corresponding private key in the Windows certificate…
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In SWSD, asset management is handled through predefined modules like Computers (suitable for IP-based IT assets) and Other Assets (ideal for non-IP units like equipment, vehicles, or furniture managed by your non-IT department). In ESM setup where multiple departments can manage separate tickets and assets, with data…
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I just wore that shirt this weekend. Mine is a bit tattered at this point. Most of my T-Shirt collection is now sleep shirts for my wife and daughter. Nothing stranger than looking for a shirt and seeing one of the girls in your house walking around it in. Nothing is sacred anymore. LOL.
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Well, we have the Minimum Viable Product now. It is improving every day so I would say yes.
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I miss my fatheads. Dang wives anyway.
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Which begs the question, why didn't I win more. 5 prizes a month is 60 a year, plus bonus missions, and since becoming a MVP in 2011, I have won 2x. Although when Dez was here she and I were pals, so she sent me (her actual) lab coat. Ah the good ol days.
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So where is the cool music and Uma? I mean if we have to wait shouldn't there be music?
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Verbal irony (most traditional sense): Using words to express the opposite of their literal meaning, often for humor, sarcasm, or emphasis. Example: Saying "Great weather!" during a heavy downpour (you're actually meaning the opposite). Or: "What a beautiful day" when everything is going wrong.
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Done.
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You know how much I love points. I filled out the survey.
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Have you reviewed logs on the install?
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Clean Interface Inventory: SELECT n.Caption AS Node, i.InterfaceName AS Interface, i.InterfaceAlias AS Description, i.VlanID AS VLAN, i.OperStatus AS Status, i.AdminStatus AS AdminStatus, i.Speed/1000000 AS SpeedMbps FROM Orion.NPM.Interfaces i JOIN Orion.Nodes n ON n.NodeID = i.NodeID ORDER BY n.Caption, i.InterfaceName…
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Yes, the "Database Performance Analyzer - Subscription (Linux)" offering on AWS Marketplace is still valid and actively listed as of early 2026. The product page on AWS Marketplace (search for "Database Performance Analyzer - Subscription (Linux)" or direct link:…
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Yes, SolarWinds Service Desk (SWSD) supports reminders for contracts, including renewal/expiration notifications, but not natively for a specific "purchase payment date" tied to a contract's payment terms. From the official documentation and community discussions: Contracts module (under ITAM) allows you to set renewal…
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The error 400 you're getting when creating an IPAM.IPNode via SWIS/JSON API is expected behavior — the SolarWinds IPAM API enforces uniqueness on IPAddress within the SubnetId. It does not allow duplicates even across different Hierarchy Groups (those are more for organization/visual grouping, not true namespaces for IP…
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Yeah, Grok. Info is valid just my writing style is not as good so I like to have AI generate more technical versions of my rough drafts.
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Yes — getting MSSQL write latency consistently under 10 ms is a very common goal (and the exact threshold Orion Insights uses as a best-practice flag for SQL Server). SolarWinds documentation and SQL experts (Microsoft, Paul Randal, SQL Sentry/DPA) all agree: < 5 ms → Excellent / Ideal (especially for transaction logs)…
