jeremymayfield · Executive Director of IT · ✭✭✭✭✭

Well, bout the Encrypted T-Shirt today. I think again. My Daughter stole my last one for a night shirt, nothing is sacred…

Comments

  • According to AI, it would be against its core programming to think… At least until it develops feelings.
    in THWACK January Mission – Status Report Comment by jeremymayfield March 25
  • I don't know, sometimes a well-used spoon can be pretty awesome.
    in THWACK January Mission – Status Report Comment by jeremymayfield March 24
  • No not exactly. SCM uses its own lightweight agent or agentless in some cases only to track configuration baselines on the servers you choose to monitor. You do not need SCM agents on DCs just for login events, because SCM does not collect those events SolarWinds strongly recommends installing the SEM Agent on every DC.…
    in Panel with user login/logout and bad password Comment by jeremymayfield March 24
  • Yes, SEM makes it straightforward to filter for specific logon types often called "extended logons" in this context. Windows Security events especially 4624/4625/4634 include a LogonType field that indicates the kind of logon: 2 = Interactive (local console logon) 3 = Network (most common background/system logons, e.g.,…
    in Extended Logons? Comment by jeremymayfield March 24
  • Yes, it is possible to create a custom dashboard panel or view in SolarWinds that shows who logged in/logged out, when, and failed login attempts: wrong password. This uses built-in features in SAM by pulling Windows Security event logs from your domain controllers. The key Windows events are: Event ID 4624 Successful…
    in Panel with user login/logout and bad password Comment by jeremymayfield March 24
  • This has been reported multiple times on THWACK. It’s essentially a feature request for SolarWinds to fully inline CSS/JS resources when generating HTML emails. You can up-vote the related idea if you find it. Try to search THWACK for “HTML report attachments” or “jQuery CSS”. It might be a better option to open a support…
    in Simple Report for Nodes includes 16 text file attachments Comment by jeremymayfield March 24
  • Always glad to submit a survey for the greater good.
    in Coming Soon: 2026 Voice of the Customer Survey Comment by jeremymayfield March 18
  • This is done via the Admin tab > Requesters , selecting the user, and checking the VIP user box to display a star badge.
    in VIP users in SolarWinds Service Desk Comment by jeremymayfield March 17
  • This already exists. I use VIP users and have special priority assigned to them when they submit a ticket. The issue is most don't, someone else does on their behalf.
    in VIP users in SolarWinds Service Desk Comment by jeremymayfield March 17
  • If you change the JSON to the array format [...] and it still doesn't appear, it’s usually a naming mismatch.
    in Create Other Asset by rest API custom fields Comment by jeremymayfield March 12
  • The issue you are running into is a classic "gotcha" in SWSD because Other Assets and Configuration Items (CIs) are technically two different layers of the same object. In your provided JSON, the custom_fields_values is structured as a single object. The SWSD API expects an array (denoted by square brackets []), even if…
    in Create Other Asset by rest API custom fields Comment by jeremymayfield March 12
  • try this { "other_asset": { "name": "Mitel - 6930", "model": "6930", "manufacturer": "MITEL", "description": "14:00:E9:08:C1:E1", "asset_type": { "name": "IP Phone" }, "status": { "name": "Unlabeled" }, "site": { "name": "Organization Name" }, "user": { "email": "user@domain.com" }, "owner": { "email": "user@domain.com" },…
    in Create Other Asset by rest API custom fields Comment by jeremymayfield March 12
  • Since you have the basic asset creation working, the key to hitting those custom fields via the REST API lies in the custom_fields_values array. Custom fields aren't top-level attributes like name or description. Instead, they are nested objects that require the ID or Name of the field to map correctly. { "other_asset": {…
    in Create Other Asset by rest API custom fields Comment by jeremymayfield March 12
  • Anytime… well, accept including but not limited to, nights, weekends, holidays, during the Super Bowl, World Series games, when my wife is mad, and when I am asleep.
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • Once you make this change, the email will look slightly different. Because there is no longer a "Direct Action" button for the security scanner to click, the task will not autocomplete. The agent will simply click the link in the email, which opens their browser to the task page where they can manually mark it as complete…
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • Yes!!!!!!!!!!!! you can. This is an effective strategy for handling email security filters without compromising your mail server's security. To do this, you need to swap the variable that generates the "Call to Action" button for a variable that only provides the text and links. Navigate to Setup > Service Desk >…
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • You mentioned you couldn't find the task assigned notification or delete unwanted ones. This is because SWSD uses a template-based system where some are system notifications and some are custom.
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • The audit log entry "Mar 11, 2026 - 2:07PM - By [Agent Name]" is the smoking gun. When an action is logged as being performed "By [Name]" at the exact millisecond the notification email is sent, it confirms that an external system is acting on behalf of that agent by interacting with the email. This is not a bug in the…
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • Good luck. My knowledge is decent but only goes so far. if you get really stuck maybe I can reach out to someone on my end as well. Happy hunting…
    in Adjusting Widget Height on Dashboard Comment by jeremymayfield March 11
  • Happy to be of service even if it's not the fix. Maybe its brain food. Good luck.
    in Linking CI's to Incidents Comment by jeremymayfield March 11
  • This is a frustrating behavior that usually indicates a conflict between the Task entity and a background Automation Rule, rather than the workflow settings you’ve already checked. In SWSD, "Add Task" creates a record that the system treats as an update to the parent ticket. If the task is autocompleting instantly, it's…
    in New Tasks Auto-Completing Comment by jeremymayfield March 11
  • In version 2025.1.1 of the SolarWinds Platform, you are likely encountering the specific behavior of Modern Dashboards versus Classic Views. The "drag to resize" functionality has changed slightly in the new UI, and Custom HTML widgets behave differently regarding scaling and session persistence. You are correct that you…
    in Adjusting Widget Height on Dashboard Comment by jeremymayfield March 11
  • It is a common point of confusion because SolarWinds has shifted where these connections live as they’ve unified the "SolarWinds Platform" (formerly Orion). Based on your description, your setup is in the right place for Asset Discovery, but that is only half of the integration. Here is the breakdown of why your CIs might…
    in Linking CI's to Incidents Comment by jeremymayfield March 11
  • In SWSD, there is no single "metadata" endpoint (like Salesforce's /describe or Jira's /editmeta) that returns both system and custom fields in one go. To unblock your development for OpsHub Integration Manager, you need to combine data from two different API patterns. 1. Fetching Custom Fields Metadata Custom fields are…
    in API for fetching the custom and system fields meta for entities Comment by jeremymayfield March 11
  • To isolate whether the 403 Forbidden error is coming from the migration tool's configuration or WHD server itself, use a curl command. This bypasses the third-party interface and talks directly to your API. curl -v -X GET…
    in API permission error 403 Comment by jeremymayfield March 11
  • A 403 Forbidden error in (WHD) usually means that while your credentials (Username + API Key) are technically valid, the account is restricted from accessing the specific API resources or the server itself is rejecting the handshake at a layer above the application. Since you are already using an Admin account, the issue…
    in API permission error 403 Comment by jeremymayfield March 11
  • Just think of how colorful the avatar could be…. Different shades of pink for eternity.
    in Solar Bytes - March 2026 Comment by jeremymayfield March 10
  • Very welcome. I struggled with the same thing with the platform. Honestly it still needs massive improvements but its better bit by bit.
    in Other Assets Comment by jeremymayfield March 10
  • Yes, it is possible to have ticket updates (such as assignments, comments, status changes, etc.) sent to an additional external email address in SolarWinds Service Desk (SWSD), even when using SSO for user login. SSO handles authentication into the SWSD portal, but email notifications are a separate feature and are sent…
    in Can an additional email be configured in the Solarwinds system so the updates Comment by jeremymayfield March 10
  • Thanks Chrystal.AI. Your bot will be next following the release of Kevin.AI in early fall 2026. HA HA HA
    in Solar Bytes - March 2026 Comment by jeremymayfield March 9
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