jeffnorton

They tried having me run the config wizard in repair mode. That was not good either. It seems that the support guy is stuck between the pre release support team and me and instead of the that support team getting involved directly they are using him as a go between. I've seen far to much of this lately. It's not…

10.5 failed when I attempted to install this morning. Support is currently scraching their head trying to figure out what's going on. It failed with an error message saying: Could not find stored procedure dbo.upgrade_Wireless_UpgradeNeeded Because it failed at this point it didn't just skip that install the rest of the…

I am going to add on to this feature request not only the ability to back up an F5 ucs file (which is a binary file) a request for the ability to backup any device binary file. Cisco ACE Load Balancer devices also have an ability to save a binary backup file which includes all the context configs and all the certificates.…

Is the Packet Analysis only available for windows server based application or is there also Packet Analysis modules for network packet capture and analysis

Ok color me ignorant. Where in Orion did you go to get a report like that

16 hours on the phone with support between yesterday and today and it just gets worse. I hope someone in Solarwinds managment is watching this because I am at the end with this product line. THIS thing is FUBAR

My install is still some what in the toilet this morning. Developers managed to get the install completed, but as of this morning I get a web page error for any node I try and access. All the upper level summary pages show up but can't drill down any further. Spent 15 on hold trying to get to support on my existing case.…

Sigh.....I'm seeing my life slip away because of this product. I've literally wasted over 4 weeks of time over the last 2 upgrades for NPM

That is exactly the same problem we had with 10.4.1. I’m attempting the fix as you indicated. You would think they would build some kind of check into the install process to check that

Now that’s what I’m talking about

Thanks. Apparently the message center resource got added during some previous upgrade but it never showed up on the Admin menu bar. I've added it now and see what you are describing

You are missing one important point and that is the cost of NPM and all the modules one might have. Just to get minimal licensing for NPM and all the modules we have, it approaches $10k not including maintenance. That’s for a system that’s not a backup and not polling anything. I still take the position that Solarwinds…

Just so you understand my level of frustration, the last upgrade to 10.4.1 took your developers 4 weeks to get working. I'm certainly not going to accept that same response this time. I need this working today or a roll back method. And I'm not going to play email tag.

I’ve got the developers on the line now. Mine’s not quite as easy as permissions. It seems that the wireless stored procedure is no there

I think what most of are looking for here is a more formalized policy and pricing instead of an informal behind the back kind of thing

I've been asking for this for years as have numerous other users. This is critical for those of us in the Cisco world. Uplinks and user ports go error disabled after flapping too many times due to errors or loss of carrier. Currently they just show as down in Orion. Engineers or NOC personnel don't discover that it's…

Developers are finding all sorts of stored procedures and database tables that never got created on the install. Woops

I strongly agree with this idea. We have some very recent experience with an upgrade that brought our system to it's knees and took Orion developers over a month to resolve. I would have much rather have discovered the issue on small development system than have inflicted pain on the production universe. I don't even mind…

Ok so I am more than a little bit confused by the web on product. When I look in the customer portal that are three downloads, the main, a poller installer, and a additional web server install. There's no real explanation on these. Now on to the real confusion. I installed integrated with my Orion NPM on the main poller.…

I for one would like to see the report writer moved to the web interface. As part of that a web driven report writer should have the ability to allow users other than admin to write reports.

You know what I don't see here is Solarwinds product management stepping up to the plate to address this. Yes there are plenty of one off ways to accomplish a dev license. However, my position, as many others have chimed in, is something more formal. I never ever load new upgrades or patches on my production server until I…

I’m up. Install had stopped in mid stream due to a database lock. This caused the installer to stop. Apparently the developers had not taken that possibility into account so there was no provision to start over and even repair wouldn’t fix it. So they had to manually created the missing table that the installer had failed…

Amen to this request. I have regional IT's demanding business hour reports. Right now I have to manually calculate what the business hours for a particular location and then write a custom report for that location. This results in about 25 custom reports which are all the same report but different business hours.

You can upgrade from where you are at. However, I would wait at least a month before you upgrade so that all the bugs get worked out of the installer and right now there are plenty. I've spent almost every day since I upgraded last week on the phone with support and directly with the developers fixing issues caused by the…

Not exactly on point. Physically it really takes very little time to bring up a VMware environment. HOWEVER, from a workflow process, it does take time to bring up those servers. As well as do you really want to put it up and take it down. I know I want a dev environment up all the time so I can experiment with it and not…

I’m thinking you guys are a little off base on the intent of this discussion. What most of are looking for is a permanent development setup that allows us to test upgrades and patches on production versions we already own. This has nothing to do with trialing new software that we don’t own. I for one have thousands of…

I’ll tell you what I am willing to do. I’ll send you and excel file that is an export from Orion for all my Cisco 37xx devices. This info will not include the device names or IP address. All of the entered dates on th spread sheet are taken off the Internet from the Cisco web site EOL documents. You can then compare to…

I have referred it to support and the response I got was that they would refer to Dev. I don’t have any more bandwidth cycles to spend on this

Ok as of this morning I have discovered another issue with Orion polling causing a router cpu spike. This is relevant to Cisco 6500 chassis device running IOS several revisions back from current. There is a know issue with these routers that when the iproute table is walked or discovered the cpu, even on a lightly loaded…

By the way Solarwinds, you need to take a look at the number and depth of respondents on this thread. EOL does not work as advertised and whom ever from Solarwinds that has been responding to the thread needs to step back and listen instead of continuing to argue