christineb

Hi Ivarth - on the NCM integration module (Configs tab), scroll about half-way down and the default location for the resource is directly under "What's New" in the right-hand column. Is that what you're looking for? 

Hi Leon - these issues are on the road map to be addressed. We've had several folks ask for them, which means they are definitely high in the priority list. --Christine

Hi Jjohnson - could you please open a support ticket for this? We need to get this sorted out for you. --Christine

Hey Mbooks - I would open a support case at this point, if anyone can help you avoid that reinstall - they will be able to! --Christine

Hi everyone - I'm sorry this has taken so long to reply, but I've recently taken over as the PM of CatTools and had this question come up again. If you download a trial version of CatTools and decide not to buy a license, it will revert back to the free version in 30 days. If you have a licensed version, you can continue…

This will work with NCM 6.0 and the config generator free tool.

Hi daBis - I think you'll like what the next release will bring.... we've been working on moving a lot of functionality to the web. --Christine

Hi Jrigy23: Thank you for your good words about CatTools. Real time change detection is something that we provide in our NCM product, but not in CatTools. If you're interested in doing a free trial of NCM you can get that here. CatTools is a great entry level product, but for the real power features, NCM is going to be…

Thanks TCK - I will put these additional notes in the tracking item. This is great input! --Christine

Hi Ciag - I'll enter this as a feature request. We are looking at several ways to tighten the relationship between NPM and NCM's database, so this is great input for us. --Christine 

Hi RLowrey: We'll add this as a feature request. Is there a particular reason you're wanting to use SCP? --C

Hi Ecornwell - I think what you're wanting to do is something like this: In this scenario, you have multiple independent NPM instances. All these instances can be easily connected to a single NCM server. The NCM server will then manage devices from all NPM instances. Each integration module user will see only devices…

Hi Dave - I entered this as a feature request. Internal users, it's FB#15501. --Christine

Hey Cereal83 - Are you running the evaluation version or are you running the new RC? --Christine

Hi Tprakashk: The device scripts are the same on the freeware and the licensed tool. However, we don't have support for Checkpoint SPAT at present. I will note this as a feature request. --Christine

Hey Sbrooke - let's get you fixed up. Here's a couple of options - contact support here : Phone: 866.530.8040, Option 3 Fax: 512.857.0125 Or, try this link - I know you can get to our site - so hopefully this link will work? http://www.solarwinds.com/support/ticket/ --Christine

Hi Sbluck: could you send us a little more info and we'll get this added as a feature request? We need the PuTTY capture - see point 3 in this KB: http://www.kiwisyslog.com/kb/how-to:-get-support-for-your-device-added-to-cattools/ --C

Hi Cfrisina: I've entered this as a feature request. --Christine

Hi Mmichaels - I'm sorry to say, we don't currently support RuggedCom devices. We hope/plan to support it soon... but in the meantime, you might try the Generic.Device in CatTools, and use the variations system to try to get it working. The Pre/Post Login tab has ‘Post-Login Keystrokes’ and ‘Post-Login Message’ fields. By…

Hi Chito -We are not actively distributing the freeware version of CatTools any longer (as of the 3.7 release), and the paid trial now defaults to a modified freeware version that only supports one node. My apologies, it looks like we forgot to update that page you cite on the website, but I have entered a ticket to have…

Import and export of policy reports/policies is something we're working on right now, as a matter of fact. So, not yet, but stay tuned, that is coming right up. --C

Hi Devonens: I added this as a feature request. For internal users - it's FB#15505. We can't say when a new feature is coming, but this is one we should be able to get to soon. --Christine

Hey thewizards - since the community hasn't answered you, I would suggest opening a support case so we can look into this for you. --Christine

Hi - I added this to our feature request tracking system. Thanks for the feedback! Internal users - it's being tracked at FB#4799. --Christine

Hi Rohit, if you are having a critical problem with CatTools I would advise opening a support ticket so you can get help as soon as possible. --Christine 

Hi-could you help me understand what you mean? What are you trying to do? Thank you! Christine

Hi Mgramlic - Handling of prompt changes is normally something we need to do specifically within the device script. It is not a customizable property. I'm sorry to say, but at present we don’t support the F5 UCS (see: ). We'll need to write a new script for you, and we're already tracking it as a feature request. I'll add…

Hi all - I think that one of the features we're working on will go a long way to help this requirement. See #4 - that feature will allow you to create a monitor that serves as a template - so you can easily deploy one monitor to several devices - which you can select from a list. 

You can set up a scheduled report - here is the information: www.kiwisyslog.com/.../howtheschedulerworks.htm --Christine 

Hi Donald - as Marie mentions - we're working on most of these areas now, and those that aren't currently being worked on are on the road map. We absolutely know of what you speak - and we want to get those things addresses as soon as possible. I'll be sure and ping you when we get to RC stage - so you can have a first…