chris.lapoint

We're working on adding a mobile view (should work with iPhone, Blackberry, and any other mobile device with a decent browser) as well as the ability to acknowledge an alert via email link. See this what we're working on post for more details.

Currently, NTA (as an Orion module) must be configured on the same DB instance as Orion NPM. NCM provides an integration module, but can run completely standalone. It can run on a completely different DB than Orion.

Try the following: 1. Specify your enable password in device details settings in the desktop application (not in the template). 2. Update the device template to the following: <Configuration-Management Device="H3C Devices" SystemOID=" 1.3.6.1.4.1.25506"> <Commands> <Command Name="EnableCommand" Value="super"/> <Command…

You'll need to contact support to get the workaround.

Yes, the "container" or "service level groups" will also have views associated with them. We're still working through the details, but the vision for this feature is to allow you to place multiple Orion objects (e.g. interface, APM monitor, node status, etc.) in a group and show rollup status. It may take us a couple…

Did not realize maintenance was expired or I would have got that added to the $130,000 purchase we just made with you. Your maintenance actually expired on your Kiwi products in 2008. You should have received a notice 30 days prior and 30 days after expiration. In any case, these products are now integrated into our normal…

Can you login to the desktop application using those AD accounts?

The big thing that is different now is it is taking 5 minutes and up just to open the application. Another customer has reported this issue as well. We're looking into this one. Are you experiencing a long delay on Node refresh as well? Also, is it possible to create/save command scripts from the web interface? How about…

No worries. If you can please describe exactly what you are trying to accomplish, then I'll see if it's it something we can do.

Making monitors owned by devices is the first step toward monitor templates. Instead of cloning, we'd like to give you the ability to create a monitor template and assign this to multiple devices and automatically pick up the required configuration attributes from the devices (e.g. IP address, hostname, etc.). In the…

I've confirmed with dev that the NCM installer logic is as follows: * When Orion NPM is already installed on the machine and the Syslog service running we do not install NCM Syslog service. * When Orion NPM is already installed on the machine but the Syslog service is not running – we install NCM Syslog service. So, we…

Thanks Jeff, dev is investigating this now. Just to make sure I understand what you ultimately want to achieve, you want the ability to select group by days in a report and have this displayed in the same way in Web Console Reports as in Report Writer. Is that correct?

Sweet!

Hi ChrisIs there a way of not allowing users to customize or personalize pages and use a default template for current and new users so the graphs and custom HTML code is the same for all users? Not currently To solve the original issue with the Config Managment page comming up with that error I had to delete all domain…

Can you describe the exact commands and prompts you see when you SSH into the device manually and do a show running?

No, it won't conflict. The free TFTP server would effectively replace the one used by NCM, which shouldn't cause any issues.

That error message usually means one of two things: 1) An invalid command was sent to the device (bad command in device template) 2) The device is not in the right mode to receive the command (you are not in the right context - e.g. enable mode - for the download commands to be valid) 

The ability to support custom config types per device (e.g. context 1, context 2, context 3, etc.) is on our roadmap. However, today we only provide the ability to manage 2 config types per device (startup and running). In the interim, one possible workaround is to create a duplicate of the device to store the other config…

If you are sure that your issue is related to this problem, I would ask the support tech to recategorize your existing issue under the script variables not working in execute script jobs. Pleast let them know to assign your case to TT#2673 so we'll know to get you the potential fix to test.

Good question. Currently, the answer is #3. Orion NPM DB is considered a source, but not the system of record. In other words, you might have nodes in NPM that you don't have in NCM and vice-versa. We are working towards a converged record of nodes, but that is not in v5.

 Does the device support TFTP download/upload of the entire config? If so, that may be the way to go.

Sorry, that link was the "what we're working on" in Orion NPM (see ConnectNow for your topology in maps question). Here's the link to the NCM "what we're working on" post (see Find Connected Port for End Host).

You can try using the Find IP / MAC address feature within Cirrus, but it is based on data that has been imported within Cirrus (e.g. inventory data) so it has the potential to be stale. LANsurveyor or Engineer's Toolset Switch Port Mapper both provide you with realtime data and more direct access to the switch port…

FYI, I did find this thread where a user experienced issues with TFTP service experiencing a socket address conflict with a running process causing it to not start: If this doesn't help, then as Greg mentioned best bet is to contact support.

For performance reasons, flows are always assigned to one application. Here is the algorithm we use to determine which port to keep: 1. Source and destination ports are both configured as monitored NTA applications - we keep the lower port, other is assigned as Random High 2. One port is configured as a monitored NTA app,…

Definitely the single installer, but you should make mention as you did for APM that NTA 3.6 includes the Additional Web Server components. It's a little confusing in the customer portal as-is. APM states that it contains the Additional Web Server components, while NTA 3.6 does not make mention of the Additional Web…

Makes sense. I'll work with the team on getting this resolved for NTA and make sure do the same for other products

Jordinho, It's difficult to troubleshoot this any further here without diagnostics. Please open a support ticket on this issue and include a link to this thread. If it's NetFlow that is causing the DB performance issues, there's several performance tuning options we can enable to help (e.g. dynamic DNS, 95% setting).

Make sense. Anybody else looking for this? Tracking this internally as #4729

Thanks for the feedback guys! ceclark, you are correct in your interpretation of the feature. When we originally created intermediary device support, we assumed that the console would not have a password since you're already authenticating to the terminal server. We thought about adding this later, but it fell out of scope…