chris.lapoint

Using "Transfer Configs Using" TFTP works but with an issue on Extreme XOS. Extreme XOS stores its code in .xml format. When I try and view the config on the web page it displays a few lines with weird numbers on it instead of a config. When I view via NCM it displays in the correct format. I would love to work with you to…

FYI, polling of CBQoS from subinterfaces has been fixed in 3.5 SP2 Hotfix 1. You can download this hotfix from your customer portal.

No worries, I'm going to have our QA team look into this. I really want folks to start using the web console more and this is clearly a blocking issue on IE8.

Thanks everyone for the feedback. Couple more questions for you: * Would it be okay in the first release to require that the Cirrus website be installed on the same machine as the Cirrus win32 console? * Which would you prefer more if you had to choose?* Option A: Website with reporting only (e.g. ability to view/run…

Glad to hear it! Thanks for the update.

Thanks. Based on the session trace, the issue is that NCM is looking for a prompt and waits for a prompt timeout after each command. We're going to look into this on the dev side to see if there's a way to improve performance further. 

We'll look at this as a feature request. In the interim, I found this article on how to manage SQL CE databases with SQL Management Studio. You can try to manage this outside of Kiwi, but you're on your own.

Awesome. Thanks for the feedback! 

Np. It's easy to miss. In fact, I've got this on my list to do a blog post since this has come up a lot.

Are you running your scripts using (right-click execute script) or thorugh a job? Jobs run scripts across multiple devices in parallel while right-click execute script runs it in serial mode (so you can see line-by-line execution). If you could post a session trace, we can investigate why NCM is taking so long to timeout…

We cannot give specific timelines for features, but it is definitely being tracked. And, obviously the more people request it, the higher the priority. What is the driver behind wanting to set the baseline on a scheduled basis? Changing the baseline on a periodic basis (e.g. every day) seems like it would make the concept…

Thanks, I'm listening so keep chiming ;-) Also, as you chime, please detail your specific use-case or how you'd like to specify the alert (especially if different from above). This will be very helpful as we look at how we design alerting in NTA.

This should be possible. You'll need to copy an existing device template and create a new one for your Sidewinder device. Then, replace the download config command in the device with the "cf policy export" command. Finally, edit the device details of your Sidewinder device in NCM and set the device template to your custom…

Sure, the Orion NCM docs can be found here: http://www.solarwinds.com/support/orionNCM/ncmDoc.aspx See p.20 - Installing Orion NCM integration

No problem. And, as I mentioned before, this is being resolved in 6.0 so we apologize for the confusion.

Ah, it's a binary file. You'll need to use an execute script job instead. NCM can't support downloading of a binary file using the normal download config method because it will try to insert into the database (for config comparison reporting, policy reporting, etc.) and it will fail. 

Regarding not having sufficient rights over the database: For RTCD we need SQL admin rights for it to work. (not sure if lower privileges work, not been tested). Without the admin account for the database, customers will get the error “IP address does not exist in NCM database” and RTCD never works. To resolve, you'll need…

Thanks that helps. I was confused and though for some reason we weren't gathering the data yet. If we're already gathering the data, the report shouldn't be a problem. I'll add this information to the feature request and we'll see what we can do.

I have this exact problem with an older router (Cabletron SSR-600). After logging on its prompt sits at "*" and Cirrus is unable to continue. Once you enter the configuration area you are presented a "Config>" prompt. The running config area uses a "+" prompt. Cirrus currently looks for these special characters at the end…

Would Dynamic Service Level Groups as described in the "what we're working on" post sound like it would meet your use-cases?

No worries at all. To completely honest, I did the same you did in searching for the option. I just started typing in that field to see what happened and noticed the example result shown to the right started to change. I'm just glad I could help ;-)

Did you upgrade your NCM 5.0 server to 5.1 as well? The Download Config resource in the NCM integration module relies on the NCM server being at the 5.1 level as well.

Thanks simon, this helps. I wanted to point out a couple of things you may have missed in ipMonitor: 1) From the NOC view, you can quickly drill-down to the bandwidth monitor of concern. From the monitor properties screen, you can simply click Force Test and the monitor will poll immediately. There's no need to wait 300…

Sure, but just to clarify, this is only available in Kiwi Syslog Server. See online help for more details: http://www.kiwisyslog.com/help/syslog/action_forward_to_another_host.htm

Please keep the posts coming. We've got this scheduled for 5.1 and this helps with prioritization. Based on the number of requests, this is now high priority.

pguenther, I apologize for the confusion on this. We've done some more testing and it appears that the Inventory and Policy tabs do NOT work with HTTPS enabled. We will fix this in 5.1. If this is a deal breaker for your implementation, please open a support ticket on this and we'll see what we can do.

Can you Edit the resource and ensure the timeframe is set to a time period in which you are sure all devices were inventoried (e.g. last hour)?

 Have you tried increasing the File > Setting > SSH/Telnet timeout values? In any case, the best way to ensure you're notified when this is fixed is to submit a ticket with support. Make sure to include a session trace that shows the error you are seeing.

Ok, last thing to check. The NCM Trap Service depends on the Microsoft SNMP Service to receive the traps and I noticed that you specified a read-only string in your trap configuration: snmp-server host [IP of SW server] [read_only_string] You'll want to check the Microsoft SNMP service Security tab and ensure that the read…

Great, thanks Brian for the confirmation. I'll reach out to you offline as well.