chito

Thank you for the reply. I suggested moving to raid 10. But it might be difficult for them to do so. Also, the customer reported "SQL Server: Access Methods - Full Scans/sec" was 120 as average. The number of "sys.dm_db_missing_index_details" query result is about 130. ("avg_user_impact" of 30 records exceed 90%) So, I…

Hi Christine-san, I opened a case(Case #227806) and sent the capture file. Also, we can use AX1240S from Mar 23 to Apr 4. Thank you!

Hi AlexSI-san, Thank you very much for the helpful information. Thank you!

Thank you for the response! I understand we need to tune the DB before upgrading. You don't have to upgrade Orion to improve db performance. What is your db server configuration now? Stand- alone, SAN. What is the drive configuration? Maybe Stand-alone. But RAID 5. Thank you.

Thank you very much for your response. When Japanese OS, can I receive support for problems other than garbled characters? (If I cannot receive any supports on Japanese OS, I decide to use English OS.)

Thank you very much for your helpful answer.

Thank you very much!

Hi Christine-san, We are ready to use Alaxala 3530S. We can use it to create the script until April 4. How should I send you the capture file? Should I open a case? Thank you!

Hi Christine-san, Thank you very much for the reply. I will send you the capture file after I get the devices. And if you need to directly connect to the device, we will be able to assist you:) In Japan, there are a lot of Alaxala users. Also, existing CatTools users hope that CatTools adds Alaxala devices support. Thank…

Thank you! SLX of v10.2 needs more memory than the previous version, doesn't it.

Hi, I found the cause. If the double quotation mark(") is included in the Password field when installation, the issue occurs.

Hi AlexSI-san, Has the problem been resolved? If it is possible, could you please share with me? Our customer has a similar memory leak problem. I opened a case, and then the support told me to check the option. -Clear log window before starting each Activity But the customer had set the option enabled. We are looking for…

Hello, I upgraded to Orion NPM 10.1.1 SP1. Then, there (Unknow) is one group! Also, I made a mistake in my first post (It seemed not to be "Orion NPM v.10.1 SP1"). I'm sorry. Thank you!

Thank you for your response. There is no problem related to Japanese characters on NPM web console from both the webserver machine and another remote client. - Some scales of System Manager charts are garbled. - Schedule values of Report Scheduler table are garbled. Should I use English OS to avoid these problem?

Thank you! By the way, how about CPU and Memory?

Windows 2008 Server SP2 (JPN)/ Kiwi Syslog Server V9.1.0 The following is a part of the installation log. =================================== AI_FwConfig: Configuring Windows Firewall rule: "Kiwi Syslog Web Access" Action 9:42:11: Setup_Hosts. Configuring Windows Hosts... Action 9:42:16: Setup_SQLCEDB. Configuring System…

Hi Chris-san, Thank you! I will upgrade to Kiwi Syslog Server V9.2.1.

Hi Andy-san, Thank you for your advice. * Default Node Poll Interval : 60 seconds * Node Warning Level : 30 seconds In this case, it seems Orion NPM v10.0 handles as follows (in our environment): (Devices stop responding) --> ICMP Ping -- (60 seconds) --> ICMP Ping -- (60 seconds) --> Start Fast Polling (Node Status is…

Hi Karlo-san, Thank you for the information. In our case, we found the mib value in itself was wrong:'( Thank you!

Hi rcahill-san, Thank you very much!

Our customer will install the Orion NPM and NCM behind a firewall. * Polling ESX/ESXi servers requires port 443. Should we open both TCP and UDP 443(in,out) on the firewalls?

Thank you for the response. We've read the document. We think we need to tune the database performance. But what I would like to know is if the upgrading effect the database I/O (or the false positive events). If it doesn't, they would like to keep using NPM v.10.0 sp1 because they want to keep the hot-standby engine.…

Hi Christine-san, Thank you for the reply. We have a plan to borrow Alaxala devices from ALAXALA Networks Corporation next month for 2-3 weeks. So, if there's anything we can do for you, please let us know. *I read the following article.…

 Hi AndrewOReilly san, You are right. The same percentage is displayed when I change the sample interval of the chart. Thank you!

Hi, thank you very much for your help. Does it mean "User Activity Tracking Report"? I would like to know "User Tracking" feature, not "User Activity Tracking Report"... I wonder if I can not find "User Tracking", because I use Orion NCM evaluation version.

Hi　mezdem-san, Thank you very much! I will ignore "-126000"!

Thank you for the response! If it is possible, please let me know which is correct, 4GB or 8 GB? Thank you.

Hi MarieB-san, I will follow "Tell us your "Unknown" devices!" post. Thank you!

* Virusbuster Corp.Server * ServerProtect Trend Micro

 The issue has been solved by upgrading to Orion V10. Thank you!