chad.every · Senior Staff Product Manager · mod

@jd1978 , can you provide more details? What version of the platform are you running and can you provide a support case number so we can investigate this internally?

That's a generic error that could be caused by a handful of things. If the previous comments of checking/restarted SW services does not resolve it then you need to check the logs to know what triggered it (it will probably require opening a support case). The specific log in found in…

It is best to have all engines on the same time as the SQL DB. If i'm not mistaken, Azure Managed Instance forces UTC. The web console does translate a lot to the local time of the browser, but it isn't perfect. We are working on slowing fixing that in-product. If you find that there are certain pages where this does not…

@nagla , I'm curious if changing the following setting helps. Navigate to the Advanced Global Configurations page Search for WmiExecutionTimeoutInMilliseconds Set the value to 0 See if the WMI polling issues persist. The timeout value was introduced in 2026.2 at 5000 (5 seconds) and subsequently increased to 30 seconds in…

We have a lot of customers that use load balancers with our HA solution. We have an article that outlines what that looks like here: Recommendations for using a network load balancer for the SolarWinds Platform If you use a LB, you don't need any DNS account at all. In semi-newish version of the platform, a toggle was…

There is an issue fixed in 2026.2.2 (coming soon), that fixes an issue with the job worker when nodes, polled via WMI, have WMI related issues (access/auth, TCP port, etc). It causes an issue that would attempt to spin up more job engine worker processes, creating a memory leak. Unsure if this is your exact scenario, but…

Yes, you'll need a join for each SWQL query to the custom properties entity. You don't have to reference any property inside of the select statement, only the JOIN. https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-fusion-edit-filter.htm#link4

@techno-reseau , I've created an item to remove this limit in the UI, internally tracked in OO-65344. As a work-around, this value can be updated in the database. There is a table called ScheduleTaskDefinitions. You'll want to make note of the FrequencyID column and the ID associated with the schedule you need to modify.…

Can you let me know the resolution of your monitor? I'll see if this can be replicated internally.

This should have been fixed in 2026.1.1. Can you confirm what version you're on?

@bhazelba , are you able to provide some sanitized screenshots here? I'm the PM over the UI and would like to better understand what you're seeing.

Updated the FR as completed 😀

This is available today with Windows Server 2025. There is a setting that needs to be changed for it to work. Starting in 2024.1, a new setting was added. Log in to the Orion Web Console using an account with administrative privileges. To access Advanced Configuration Settings, copy…

@mbutler756 , look in the SWQL (SWIS) table Orion.ScheduleEntityAssignment. This lists out all currently assigned maintenance items. There is an EntityType column that shows what SWIS entity it is associated with. You can use that to join to that table. This is a very simple example for Applications in SWQL Studio. SELECT…

You would need to log into the SolarWinds Cloud with the same email used when Platform Connect was configured. https://swo.cloud.solarwinds.com/ If you don't know that email address, you'll need to contact support. Once logged in, navigate to Settings > API Tokens. You'll need to generate a new API token for DPA.

@obaid.rahman , the AI Agent requires you to be on version 2026.1 or newer. The wizard for Platform Connect was simplified in that version . It should ask "create a token" or "I have a token". The create a token only asks for the cloud region and email. I would recommend upgrading to the latest version, 2026.1.1 as of this…

Once it is in Get-Credentials then you can extract only the username or password. I've had to do that before for similar things where I only needed the password to call into some other system. I don't have an example for that currently but I know there are examples out on the googles for that with Get-Credentials. 😀

Are you passing the credentials via the component monitor script argument line? Or are you referencing the credential variable directly in the script? What I've always done is: Set the credentials in the Credentials for Monitoring dropdown Reference the credentials with with ${creds} variable and Get-Credentials so it…

@k1gaudineer , I'm not aware of any known issues with HWH on the version you're running. Can you let me know your current support case (in a reply or DM). I'd like to follow it internally.

@russbishop , sorry for this. I've reached our to our documentation team to get the release notes updated.

duplicate post handled here:

@utande, for the update part, try downloading the installer from the SolarWinds Customer Portal and running the update that way. You might also consider looking at this article.…

On 2026.1.1, organizations that don’t use the AI Agent can hide the icon for all users with the HideIconToAllUsers setting in Advanced Global Configuration. 2026.1.1 Release Notes

From a product standpoint we are looking into ways to create an 'easy button' so that anomaly based alerting is: Easier to enable for current nodes Automatically adds new nodesExpand the supported metrics. Please post any thoughts/feedback on how this might work best for you and what metrics would be the most important.…

@eric.bonner , today the Discovery link in the top right menu bar will only show to admin users. We'll take this feedback for future consideration. thank you!

Organizations that don’t use the AI Agent can hide the icon for all users with the HideIconToAllUsers setting in Advanced Global Configuration. 2026.1.1 Release Notes We have plans later this year to introduce RBAC controls so admins can update user/group permissions with access to the AI Agent. 😀

We'd love to know how the new All Active Alerts page can be improved. Feel free to reply here with that feedback.

This is something that we plan on adding into the product. Please upvote the request here so we can prioritize it.

@AFCRiley , the AI Agent preview feature is available for any customer running Observability Self-Hosted (OSH), regardless of OSH tier. Even customers who run an evaluation of OSH are able to test out this new preview feature. The only requirement is that they need to be on at least platform version 2026.1 and have run…

@bourlis, will you open a support case so we can investigate? Please post the case number back here so we can follow internally. This is not expected behavior. Thank you! cc: @bmrad