cdow2011 ✭✭✭✭✭

What would be confusing is that they asked about the number of "ESX Servers" in the cluster. Now, maybe you and I know that what they're asking is for the number of ESX Hosts, so clicking the cluster and filtering on "Virtual Host" makes sense. But I can see where a lot of people wouldn't know what an ESX host is.…

Next, if possible, it would be good to be able to do this to dynamic form logic if it's not already in place.

We've had several needs for this. We put the restrictions in the service request description, but it would be nice to automate it.

Loving the little bits of info on the "CORRECT" screen. Have these always been here, and I just missed them? Lots of great tidbits.

Same, can't really watch videos on this PC, so I took a stab. C'est la vie. Missions are fun! For anyone who is reading the comments before doing today's question, watch. the. video.

I tried to multitask while doing that question and got it wrong. My own fault. 

Is there something that has to be enabled in order to allow my technicians to restart a service request process? I don't see the option on the process tab.

This has been implemented with a restriction scope, allowing you to create a restriction to Create Changes with scope Ad Hoc for a given role: 

Ticket #01905080 submitted with support.

In the process (of a Service Request) the process integration URL, the full URL is pretty miserable to read:

ecklerwr1 I completed the survey almost 2.5 hours later, was the 7th commenter on this thread, and never got an e-mail. Assuming I was not in the first 50.

(Imagine this is written in crayon.) Dear Network, I like to think I've been good this year. I didn't restart a switch without saving the running config. I documented when I changed things. I've been pretty good. So I don't think my Christmas wish is too terribly onerous.... Please just document yourself and send me the…

That's exactly what I ended up doing. Probably the best advice that can be given without giving it all away. WATCH the video, as Danielle said.

We have multiple types that our secretary is wanting to track and filter by, etc. Making this type field customizable would make the solution significantly easier to use.

I've been surprised at how much I've enjoyed the sour and hopped styles.

It is populated. I am currently working another ticket with support. I'll put this one in after I finish with the other one.

I'm working with Aaron in support. Was wondering if anyone else was experiencing the same issue. Thanks.

That did it. I knew at one time my boss had been using the PowerBI connector to pull data, but he's apparently stopped doing that. I didn't want to break what he was already using. Turns out, it was safer to regenerate the JSON token, which solved the problem. I am DEFINITELY interested in these dashboards, so be expecting…

I have done that. Any other ideas? Should I REgenerate the token, since it was generated years ago at this point, before we went to ECM? Or should it still be good?

In your second example, is the intent of that custom field to allow an agent to solve the problem on first contact once the ticket is assigned? Because it seems to me if we target this metric for improvement, we will be encouraging phone calls or walk-ins rather than the use of the ticketing system, whereas if we encourage…

Thanks, Michael. Letting a user know they have replied to a closed ticket is easy. My concern is that a first contact closed ticket has no comment, and so a months-later response skews the numbers on that report pretty significantly, if it's old enough. I'll have to come up with a way to avoid this issue, whether that's a…

I'll be honest, it sounds like a bug, primarily because you're allowed to choose Contracts under "Scope" for a given Dynamic Form Rule. However, I've been informed that Dynamic Form Rules are NOT supported on Contracts. That begs the question as to why you allow customers to select a Scope that is not supported, but I'll…

I have 2 tenants, and it appears on both, when creating a custom form, in the form logic, the change states are not usable. Only the incident states. I have created a support ticket.

I am creating a ticket in the CHANGE catalog, and under the FORM LOGIC, I am trying to add a condition set. I see that I can use STATE as a condition, but the CHANGE states do not appear. ONLY the INCIDENT states. Thanks.

Someone liked my comment today, so I thought I'd pass on that SLAs aren't adequate unless I can base the SLA on the important date. If a new employee is onboarding in a month, then the date that really matters is not when the ticket was suibmitted, but the date the user is going to start. Further, I'm super-frustrated with…

@"joeybrown" Excellent news. I have a support ticket in the queue that I've not heard anything on in over a week that seems like it MIGHT be related? One of our IT supervisors has an incident custom form that she set up a long time back to handle her department's incidents. it stopped working, and we're not sure why. Is…

I am intrerested in this "adds comments automatically" business. I have asked for a process type for this. Do you use a process integration to accomplish this with a SOAP call or something?

We have a mixture of AMD and Intel. We have lots of problems with this latest version. If we had time to roll it back, we would.

So nothing from SolarWinds on this? x86 also bombs for me. We also have lots of problems with the agent mst that we created with the agent packager not working and needing to be deployed multiple times. I don't really want to roll back but if folks are having problems for months and SW does nothing....

Only place I've "easily" found it, though I'm sure it's elsewhere too is by inspecting the link to the poller in the Orion console. So when I look at the custom pollers on my 5525X, I see them all: Each of those is a link you can click on. When you do, you'll see a weird chart that may or may not be displaying any data,…