cdow2011 ✭✭✭✭✭

This should be a feature request if it has not been suggested. Truly custom form design would be a big win here.

We sync our users from Entra ID (the directory formerly known as Azure AD). I'm trying to work my mind around how Dynamic approvers work, and it still seems manual, but instead of remembering to update umpteen service requests, we just have to remember to update a single role field, and that will update all the SRs?

100% this is a needed feature. Or else add more functionality to automation rules to run on Tasks so that a task that is left open can have a notification. Either of those would owrk.

@"joeybrown" Do you have a timeline for this? I was searching for this kind of feature request because I noticed that I can't reference fields from a custom form in custom titles for change management, AND I noticed that the field for NON-custom forms for change management does NOT have date/time...just date.

I've just spent the last couple days trying to figure out the least cluttered way to view a complex onboarding service request form. 2 columns, no separators for different sections/groups, and with the column of a particular field changing when it comes to showing/hiding fields on the platform side....? Ugh. Just ugh. But…

And it doesn't follow the typical pattern for these kinds of questions!!!! Sneaky release notes. 

Just guess. I have faith you'll guess right.

Add me to the list of those who missed the question. Man, that sucked. Watched the video several times...still missed it.

As has been mentioned, tagging people is miserable. White drop down with light grey text. Thanks.

At least he had chicken...

And today's question is a good example of why we can't always just say "Well, they obviously mean something other than what they said." This is why Wabbot reset yesterday's question. Sometimes, the key to answering a question correctly is to look at PRECISELY what was said, and not what was MEANT.

Looking closely at the hint and the wording of the question is definitely crucial today.

Just saw this today. Game. Changer. I am rebuilding our employee onboarding workflow and creating all the approval workflows from scratch was the most daunting part.

Thanks, wabbott​! You're great!

Surprised this is not more voted-on. One of the biggest frustrations my team has is that tickets get stuck in the approval status all the time as supervisors miss the mail, etc. A routine reminder or daily digest with a listing of tasks the person has outstanding would be excellent!

Not that long ago, there was a Mission Accomplished quiz where they asked something about whether the questions were too difficult, too easy, etc. How many of you said the questions were super easy? My guess is they're trying to make them a little more of a challenge. Thursday's question was tough simply because the video…

It would be MUCH BETTER for SWSD to support this natively with an interface rather than using XML code in their process integrations. We're looking at this same situation with onboarding, where the services needed to onboard a user are the same as services that might be requested individually outside an onboarding or…

I went through it, but I don't think it asked me for my THWACK username, so I don't know if I did it right?

A.....thwammock???

Mouseover pop ups would be great for this purpose if they don't want to clutter the text entry area.

I'm not suggesting this as a solution to your issue, but you can use Process Integrations to have one ticket spawn several subtickets and pass values from the original ticket to the subtickets. It auto-relates the tickets when this happens.

Just this morning, we had another situation where an approval was still sitting after weeks, so a user's access card did not get programmed. My agents have hundreds of tickets a week, and babysitting stuff waiting for approval is miserable.

I strongly suspect this is a problem with GCC. In order to sign into PowerBI to do things in GCC, we have to use a different URL to log in or else we get errors like this. Here's the URL we in the GCC have to use to use PowerBI: https://app.powerbigov.us/ When I click get it now, I get this: And then I get this:

It looks to me like the correct answer is still valid for that one. Here's the screen it took me to, and I just expanded the Strategies section: I apologize if I misunderstood your comment, but it looks like the valid answer is still correct.

The types that a business could want to track are kind of infinite. As there's nothing behind these except the ability to categorize, making these editable would be invaluable.

I guess I'm confused about the point of this whole feature. It sounds like it's supposed to be dynamic and based on relationships, but the example in the documentation is an HR Manager. This is a mostly static role, and not dependent upon the relationships between users, at least not in my organization. There's a single HR…

Tasks and Incidents being in separate views is frustrating for my techs. Ideally, less generic incidents and more tailored service requests is what you want. However, you're never going to get away from break-fix.

biedrzyc In the screenshot I linked in a post above, I can see 4 total systems running in Azure on the left side of the screen. If you identify which systems those are using the little windows icon to the left of the name, or by mousing over each system and seeing which is running in Azure, you will eventually come across…

I think the wording needs to be more specific. That graph specifically shows Min/Max RECEIVE bytes. Not overall network utilization, though "network utilization" does show you what graph to look at. Network Utilization isn't a specific metric, so it's not possible to quantify. I think they should have asked what the max…

Email from the service desk platform seems to be completely down since the cutover. I see no evidence of emails hitting our perimeter at all. And yes, we were ready for this cutover with a verified domain.