bkyle · Professional Servi ces Engineer

This issue is resolved by installing CatTools over the top of the current install.

If you start a Wireshark capture on the syslog server do you see syslogs come over when you send a test message from application log or system log?

As a test, try selecting only Error, and click Next.

Can you post a screenshot of your subscription?

Do you have all of the activities highlighted?

In ipMonitor, custom MIBs will need to be created for you. Once you receive the MIBs, you will do the following: 1) Stop the ipMonitorSrv service. 2) Rename your current mib_base.bxml file so that you have a backup 3) Extract the mib_base.bxml file in your C:\Program Files\SolarWinds\ipMonitor\internal folder. 4) Restart…

Guys, I have a few questions: 1. Which Communication type are you using (RPC or WMI)? 2. Are these local or mapped drives? 3. When you get the error, are you able to hit the Force Test button in the monitor, and get a reply?

Jenny, You can use Variations. You will want to do the following: 1. Edit your device 2. Click the variations tab, and the Use Variations 3. Click the Additional Commands tab 4. Check the Enter Enable Command box and delete the work enable (Leave the box checked and the section blank) 5. Click Save and the OK 6. Run the…

Web data is stored as .sdf (SQL Compact database) files in the C:\Program Files (x86)\SolarWinds\Kiwi Syslog Web Access\html\App_Data

You will only need WMI on Windows systems. If you do this: 1. In NTM, click Help\Support Tools\Grab SNMPWALK 2. Enter the IP address of one of your node, and click Scan Do you get back SNMP information?

Is SNMP configured on your F5 device?

Please see this link: SolarWinds CatTools

Kiwi Syslog server has added Secure TCP (TLS) Please see this link: Kiwi Syslog Server

There is currently no report that will show disable monitors, but you can create a smart group that will show you disabled monitors. Please see this screenshot:

If you get a Wireshark capture, what format is the MAC address in?

Do you see the same format in the Kiwi console?

Please post a screenshot of you prompts tab, and the prompts tab of Variations if used.

Can you enable capture mode (File\Enable capture mode), remove sensitive information, and post the debug file that is located in your \CatTools3\Debug folder?

There is not a way to export the configurations. IpMonitor stores the configurations in xml file, and SAM stores them in a SQL database.

I should, depending on the firmware version. Can you connect via Putty, and the post a screenshot of the prompts?

There is no direct upgrade path due to the difference between how data is store in ipMonitor vs SAM. You can export a list of nodes in ipMonitor, and discover them in SAM.

What is the command that you use to see the config from a command line? It appears that sh all is incorrect.

You can edit the device , and use the Variations option. Go to the Additional Commands tab, check the Show Running Config box, and enter the correct command.

You can check to see what is listening on TCP (port 1468) and Secure TCP (port 6514). You can use following commands: netstat -ao > C:\netstat.txt tasklist > C:\tasklist.txt This will let you see what is listening an which ports.

Can you add the link that is being redirected to?

Max, What device types have you tried?

You can use a message text filter to only include messages containing certain text. See this link: Simple filter

If you back up from the cli on the device, how long does it take to send the file over?

What command do you use to log out of this device? We are sending "exit".

I would enable debug (File\Enable capture mode), and this will create a file in the \CatTools3\Debug folder showing verbose communication.